Judith Mfula

• Provide inputs into the Monthly refueling plan using RMS, Excel Captured Data, Affectli Captured Data.
• Provide Daily, Weekly and Monthly analysis of fuel Delivered to site against planned and prepare the monthly fuel management and utilization report.
• Manage Funding and Fuel withdrawals from Fuel Vendors
• Provide analysis of all fuel related outages.
• Ensure Proper Data warehousing for all fuel related matters
• Reconciliation of Fuel Withdrawals from Fuel Vendor Accounts
• Prepare schedules for the fuel handling team and ensure availability of resources at all times
• Carryout Daily fuel reconciliation with all parties involved.
• Overseer the generation and sharing of accurate Low fuel report with Operations Team.
• Supervision of the NOC Diesel Operators
• Ensure escalations regarding power and fuel related probes are escalated to RMS vendor

• Developing and Implementation Monthly Diesel Plan
• Manage Reconciliation and validation of Fuel Supply, Consumption and Stock with Regions and Sub contractors on a daily, weekly and monthly basis
• Regularly communicate with Operation Director, Regional managers and all stakeholders to ensure that the diesel policy is adhered to at all times.
• Weekly /Monthly Diesel Validation Meetings with SBCs in co-ordination with RMs
• Monthly Fuel Validation & Reconciliation Reports
• Analysis of Fuel consumption reports to determine CPH in comparison to expected CPH per DG KVA
• Solar & Hybrid Performance Monitoring
• Daily supervision of NOC Diesel Team to ensure adherence to diesel reporting policy
• Monitor Grid related faults and drive stakeholders to resolve in order to reduce fuel consumption
• Support the regions by Timely disbursement of fuel to ensure good Network performance by eliminating diesel related outages.
• Constantly interact with procurement to ensure the commodity is available

Roles included

Generate network performance reports and share with management and other stakeholders on agreed schedule.

• Review and validate reports generated by NOC Surveillance, Helpdesk/Service Desk and subcontractor teams.
• Provide technical assistance to Field Operations relating to monitoring tools.
• Coordinate with Field Operations in creating and maintaining accurate network databases.
• Perform network outage reconciliation with Field Operations teams and IHS customers.
• Monitor and ensure maximum avalability of all network monitoring tools (Inala SAM2, Affectli, NetEco, M2000, Citrix OSS, NetAct) and escalate any faults to relevant custodians for timely resolution.
• Participate and make follow ups on the network WhatsApp forums in order to speed up network fault resolutions and share valuable information.
• Create processes that provide quality technical support to IHS internal departments and external customers.

• Ensuring that power related faults are correctly diagnosed and escalated by providing 24/7 site monitoring on a shift basis
• Monitoring the network for overall efficiency and trouble spot remote monitoring tools to reduce downtime and unavailability
• Prepare comprehensive breakdown report using word and excel on daily basis
• Monitoring of allocated network nodes effectively and reacting promptly to all network related faults
• Adhering to alarms and escalating to get quick responses
• Responsible for correctly forwarding tickets to field support engineers, following up on tickets and ensuring a speedy response
• Communicate regularly with the line manager, Field Support Engineers, customers to get escalations and follow up
• Fill updates of daily activity on IHS breakdown, availability log, etc
• Report every issue and update to the NOC Manager
• Carry out other tasks and assignments as directed by the NOC Manager and Project Manager.

• Data entry and managing data in different formats and also data enrichment
• Perform extracting, importing, and exporting of data in various database applications
• Assist in implementation, testing, and validating data and software systems
• Perform data analysis of key problem areas to assist in root cause analysis
• Research and collect data to assist with product development and analysis
• Perform data reconciliations to identify data anomalies
• Data collection for customer support-information to grow client base
• Assist in maintenance, back up and security of business data.

• Installing, managing and repair of two-way radio systems, GSM alarm systems, CCTV.