Justin Bwalya
Kitwe,Zambia
Summary
Detail-oriented Komatsu Shovels Technical Support Representative with eight years of experience in the mining industry. Expertise in installation, repair, and maintenance of electrical and hydraulic systems for various Komatsu machines. Certified Electrical Technician. Bachelor's degree in Cybersecurity, skilled in troubleshooting and adapting to new technologies. Completed specialized training at Komatsu Germany Mining factory. Detail-oriented Technical Support Representative with extensive experience in the mining industry. Demonstrated success in troubleshooting complex electrical and hydraulic issues for Komatsu machines, while ensuring compliance with safety standards. Proven ability to train maintenance staff and enhance machine reliability through effective problem-solving.
Experience on PC3000 to PC8000.
Dump trucks 960-E, 860-E, HD1500 and 785.
EIZ full technician Certificate.
Class C1 driver's license.
Overview
13
13
years of professional experience
5911
5911
years of post-secondary education
Work History
Technical Support Representative
BIA GROUP
KITWE
07.2026 - Current
- Assisted customers with technical inquiries and troubleshooting issues.
- Provided support for OEM component installation and commissioning processes eg PM clinic.
- Documented customer interactions
Junior Technical Support Representative Shovels
BIA GROUP
Lumwana Mine Site
01.2025 - 06.2026
- Provided technical advice through troubleshooting of complex problems.
- Recommended improvements to enhance machine availability and reliability.
- Conducted regular machine inspections according to OEM standards.
- Provided warranty and field campaign reports.
- Engaged in both long-term and short maintenance planning.
- Trained Barrick Lumwana Mine and BIA maintenance Staff on how to carry out various tasks.
- Conducted PM clinic on Komatsu PC3000 to PC8000.
- Provided warranty and field campaign reports.
Technical PCR supervisor Shovels
BIA GROUP
Lumwana Mine Site
09.2024 - 12.2024
- Manage to lead, mentor and develop technical individuals/staff by providing guidance and ensuring that all employees adhere to company safety standards.
- Able to plan, coordinate and supervise technical projects (Planned Component Replacement, PCR projects) and ensured deadlines are met.
- Provides hands-on support and helps solve complex technical issues that may arise during the PCR projects.
- Ensure that all technical operations comply with safety protocols and company policies.
- Managing resources like tools, equipment and personnel, ensuring that everything necessary for project success is available and functioning.
- Evaluating team performance, providing feedback, conducting performance reviews and identifying training or development needs.
Technical Support Representative Trainee- Shovels
BIA GROUP ZAMBIA LIMITED
Kitwe, Zambia
10.2022 - 08.2024
- Understood and did troubleshooting technical issues related to Komatsu shovels (PC5500BHA-6D, PC5500E-6 and PC8000E-11).
- Provide exceptional customer service, addressing customer concerns and ensuring satisfaction.
- Managed to use diagnostic tools, and resources to diagnose and resolve technical issues.
- Always stayed informed about organizational trends and best practices.
- Managed to learn quickly about new products, updates, or technologies and adapted to changes in technical environments.
- Attended factory training at Komatsu Germany.
- FIRST QUANTUM MINERALS, TRIDENT LIMITED.
Electrical Technician- Dump trucks (960-E, 860-E)
BIA GROUP
Kitwe, Zambia
11.2017 - 09.2022
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Interpreted drawings, wiring diagrams and written descriptions of project requirements.
- Installed new wiring and connections to complete connections and eliminate bypass cable faults.
- Inspected electrical systems, equipment and components to identify hazards, defects, repair requirements and remove faulty sections.
- Performed electrical systems installation of various parts on Komatsu machines and applied knowledge of all trade tools.
- Maintained safety of electrical work and systems using test meters and consistently updated knowledge of safety requirements and policies.
- Participated in basic maintenance training on Komatsu machines and obtained Certificates on equipment maintenance and best safety practices.
- FIRST QUANTUM MINERALS, TRIDENT LIMITED.
Electrical and Instrumentation Technician
ELECTRICAL AND INSTRUMENTATION ENGINEERING COMPANY (EnI)
Lusaka, Zambia
07.2016 - 04.2017
- Cleaned and adjusted instruments.
- Studied and interpreted equipment manuals, circuit diagrams and schematics to determine corrective action for repairs, calibrations and installations.
- Installed electrical conduit and wiring for power, controls and lighting.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Tested, troubleshot and calibrated equipment. Tested wiring and other system parts for electrical flow and function.
- Conducted troubleshooting procedures and root cause analysis to determine causes of problems.
Artisan Electrician
PESAW ENGINEERING LIMITED
Mufulira, Zambia
02.2013 - 09.2014
- Installed and modified equipment to enhance operational efficiency.
- Performed preventive maintenance to ensure optimal equipment functionality and longevity.
- Conducted preventive maintenance on equipment.
- Inspected electrical equipment to ensure it was operating correctly.
- Tested electrical systems functionality and continuity of circuits using devices such as mergers and voltmeters.
- Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
- Utilized ladders, scaffolds, and lifts for installation, maintenance, and repair of electrical wiring and lighting fixtures in various structures.
- Contributed to team efforts at Mopani Copper Mines.
Education
SECONDARY SCHOOL GENERAL CERTIFICATE - Secondary Education
Chankwa Secondary School
MufuliraADVANCE CERTIFICATE IN ELECTRICAL ENGINEERING - Electrical Technician
Mufulira Technical Training Institute
MufuliraBARCHELOR'S DEGREE - CYBERSECURITY
Zambia University College of Technology
NdolaSkills
- Technical proficiency
- Incident management
- Service optimization
- Customer service
- Issue resolution
- Customer focus
- Problem-solving skills
- Attention to detail
- Multi-tasking
- Adaptability
- Continuous learning
- Communication skills
Languages
English
Upper Intermediate
B2
Timeline
Technical Support Representative
BIA GROUP
07.2026 - Current
Junior Technical Support Representative Shovels
BIA GROUP
01.2025 - 06.2026
Technical PCR supervisor Shovels
BIA GROUP
09.2024 - 12.2024
Technical Support Representative Trainee- Shovels
BIA GROUP ZAMBIA LIMITED
10.2022 - 08.2024
Electrical Technician- Dump trucks (960-E, 860-E)
BIA GROUP
11.2017 - 09.2022
Electrical and Instrumentation Technician
ELECTRICAL AND INSTRUMENTATION ENGINEERING COMPANY (EnI)
07.2016 - 04.2017
Artisan Electrician
PESAW ENGINEERING LIMITED
02.2013 - 09.2014
SECONDARY SCHOOL GENERAL CERTIFICATE - Secondary Education
Chankwa Secondary School
ADVANCE CERTIFICATE IN ELECTRICAL ENGINEERING - Electrical Technician
Mufulira Technical Training Institute
BARCHELOR'S DEGREE - CYBERSECURITY
Zambia University College of Technology
Personal Information
Date of Birth: 03/05/88
Hobbies and Interests
- Spiritual, academic and social research.
- Reading and writing.
- Re-creation.
Personal Information
Date of Birth: 03/05/88