Kabunda Hichoonga
lusaka,Lusaka
Summary
ICT Professional with over 8 years experience in the
ICT Field in various positions i.e Network and Server
Administration,Software Developer, Infrastructure
Engineer, Systems Analyst/Architect, and More.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ICT Officer
Zambezi River Authority
Lusaka, Lusaka
02.2020 - Current
- Installed and maintained computer systems, networks, printers and scanners.
- Monitored system performance to ensure proper operation of the network and security protocols.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Monitored network performance and troubleshooted any issues that arose.
- Assisted in the design of local area networks and wide area networks.
- Implemented security measures to protect data from unauthorized access or destruction.
- Developed policies for using and managing computer networks.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Conducted regular system audits to ensure compliance with established standards.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Evaluated new technologies for possible implementation into existing systems.
- Installed, configured, and maintained server hardware and software.
- Supported various operating systems and server technologies.
- Managed employee access, security roles and permissions.
IT Infrastructure Engineer-
Airtel Networks Zambia
Lusaka, Lusaka
12.2018 - 01.2020
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Monitored system upgrades, patches and new configurations.
- Installed and configured routing protocols such as BGP, OSPF, EIGRP to optimize the network performance.
- Provided technical assistance to team members regarding core network technologies such as MPLS VPNs and QoS designs.
- Performed root cause analysis to identify underlying causes of outages or slowdowns in the network environment.
- Created detailed documentation of all changes made to the core network infrastructure.
- Collaborated with other IT teams to ensure successful integration of new hardware into existing systems.
- Coordinated with vendors for timely delivery of new equipment or services.
- Executed test plans for verifying proper functioning of newly deployed solutions.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Monitored system performance to promote network speed, availability and reliability.
- Installed, configured, maintained and upgraded Linux operating systems and services.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
System Developer
Lusaka Apex Medical University(LAMU)
Lusaka, Lusaka
04.2016 - 11.2018
- Developed system design requirements and specifications to meet customer needs.
- Analyzed existing systems, identified areas for improvement, and proposed solutions.
- Created user documentation and trained users on the usage of new software components.
- Designed database schemas, stored procedures, functions, triggers, and views using SQL Server.
- Implemented web services using ASP.NET Web API 2.0.
- Configured IIS server for hosting applications on a local network environment.
- Collaborated with stakeholders to define system features and functionality based on business requirements.
- Optimized performance of existing applications by refactoring code and improving query efficiency.
- Deployed application updates to production servers after thorough testing in staging environments.
- Integrated third-party APIs into existing systems as needed to extend functionality or automate processes.
- Installed, tested and evaluated new systems, applications and patches.
- Configured and maintained system hardware, software and network components.
- Implemented security measures such as firewalls, antivirus programs.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
ICT Assistant
Plan International Zambia
Lusaka, Lusaka
11.2015 - 04.2016
- Maintenance and management of a
Windows Server based Environment. - Installed new software applications and troubleshot existing software issues.
- Maintained system backups and performed regular data recovery operations.
- Created user accounts in active directory for new employees.
- Assisted with testing of new systems prior to implementation.
- Resolved printer, scanner, fax machine related problems.
- Managed inventory of IT equipment including laptops, desktops, phones.
- Monitored system performance using various monitoring tools.
- Developed procedures for routine maintenance tasks such as patching and antivirus updates.
- Troubleshooted internet connectivity issues on both wired and wireless networks.
- Ensured that all IT assets were properly labeled and tracked in an asset management database.
- Set up video conferencing equipment for remote meetings when needed.
- Performed daily checks of server logs for errors or anomalies.
- Provided technical support to staff and customers in person, over the phone, and via email.
- Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices.
- Worked closely with vendors on hardware and software procurement processes.
IT Support Officer
NETONE IT (NDATA)- DATA CENTER
Lusaka, Lusaka
08.2014 - 10.2015
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Monitored network performance and troubleshooted any issues that arose.
- Assisted in the design of local area networks and wide area networks.
- Implemented security measures to protect data from unauthorized access or destruction.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Evaluated new technologies for possible implementation into existing systems.
- Monitored system performance to promote network speed, availability and reliability.
- Installed and configured server hardware components such as memory, hard drives, network cards.
- Configured server operating systems to meet customer requirements and standards.
- Developed scripts for automating routine tasks such as patch management and system maintenance.
- Performed backups of critical data on a regular basis using backup software tools.
IT/Warranty Administrator
Action Auto Ltd
Lusaka, Lusaka
10.2011 - 08.2014
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Analyzed customer feedback to identify potential issues with product quality.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Performed regular backups of critical data and documents.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
- Created detailed documentation of all configurations, processes and procedures related to the network environment.
Education
Master of Science - Master of Science in Information Technology
ZCAS University
Lusaka,Zambia11-2023
MBA - Master of Business Administration - Project Mgmt
DY Patil University
Lohegaon, Pune, Maharashtra, India06-2023
Bachelor of Science - Bachelor of Science in Computer System And Network
University of Greenwich
United Kingdom06-2019
Associate of Applied Science - Higher Education Qualications Level 5 Diploma in
British Computer Society(bcs.org)
United Kingdom03-2017
Associate of Applied Science - Diploma in Information Systems And Programming
National Institute For Public Administration
Lusaka,Zambia09-2008
High School Diploma -
Kabulonga School For Boys
Lusaka,Zambia12-2003
Skills
- Information Security
- Software Development
- IT Service Management
- Network Administration
- Web Development
- Disaster Recovery
- Virtualization Technologies
- Risk Mitigation Planning
- Information Confidentiality
- Team Collaboration
- Technical Troubleshooting
- Application Support
- Change Management
- Quality Assurance
- Business Analysis
- Documentation and Reporting
- Operating Systems
- Firewall Configuration
- Server Monitoring
- Active Directory
- Database Administration
- Storage Management
- Disaster Recovery Procedures
- System Upgrades
- Network Security Management
- VoIP Systems
- Windows Server
Languages
English
First Language
Tonga
Elementary (A2)
A2
Nyanja
Intermediate (B1)
B1
Certification
- CCNP - Enterprise
- ITIL - Foundation
- COBIT - Foundation
- SAP Basis Administrator
Timeline
ICT Officer
Zambezi River Authority
02.2020 - Current
IT Infrastructure Engineer-
Airtel Networks Zambia
12.2018 - 01.2020
System Developer
Lusaka Apex Medical University(LAMU)
04.2016 - 11.2018
ICT Assistant
Plan International Zambia
11.2015 - 04.2016
IT Support Officer
NETONE IT (NDATA)- DATA CENTER
08.2014 - 10.2015
IT/Warranty Administrator
Action Auto Ltd
10.2011 - 08.2014
Master of Science - Master of Science in Information Technology
ZCAS University
MBA - Master of Business Administration - Project Mgmt
DY Patil University
Bachelor of Science - Bachelor of Science in Computer System And Network
University of Greenwich
Associate of Applied Science - Higher Education Qualications Level 5 Diploma in
British Computer Society(bcs.org)
Associate of Applied Science - Diploma in Information Systems And Programming
National Institute For Public Administration
High School Diploma -
Kabulonga School For Boys
- CCNP - Enterprise
- ITIL - Foundation
- COBIT - Foundation
- SAP Basis Administrator
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