Kabutu Chuunga
Kabwe,Zambia
Summary
A dedicated and results-driven professional with a strong academic and practical background in business and management, specializing in technological change management and ICT administration. Holds advanced qualifications in management and possesses extensive experience in strategic planning, ICT management, organizational leadership, research, and systems and network management within higher education institutions and corporate organizations. Expertise includes project management, policy implementation, digital transformation, stakeholder engagement, and ICT systems management. Also experienced in conducting qualitative and quantitative research, report writing, and leading organizational change initiatives aimed at improving organizational efficiency and service delivery.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
ICT Manager
Mulungushi University
Kabwe, Central Province
05.2021 - 05.2026
- Managed and supervised ICT operations, including staff training, systems administration, network management, and strategic technology planning.
- Provided technical and operational support by ensuring optimal performance of computer systems and network infrastructure, troubleshooting issues, and implementing technology improvements.
- Coordinated over 50 ICT projects, stakeholder engagement, and staff development programs while advising management on short-term and long-term technology strategies.
- Designed and implemented wireless network solutions, conducted network security analysis, and supported digital transformation initiatives to improve internet connectivity in all offices and student hostels.
Senior ICT Infrastructure Development Officer
Mulungushi University
Kabwe, Central Province
12.2018 - 01.2021
- Supervised daily operations of systems and network administration, including management of university servers, routers, switches, and network infrastructure.
- Monitored network performance and capacity to identify, troubleshoot, and resolve complex technical issues while ensuring secure and reliable connectivity across university campuses.
- Managed over 20 network installation and systems implementation projects; involved in cybersecurity monitoring, disaster recovery planning, and virtual machine management.
- Provided technical documentation, process guidelines, and strategic solutions to enhance network efficiency, remote access, and institutional communication systems.
Team Lead ( IT Infrastructure Manager )
Zambeef Products Plc.
Lusaka, Lusaka Province
01.2017 - 12.2018
- Managed installation of ERP systems in over 250 shops by coordinating multidisciplinary teams, managing project schedules, budgets, and resources, and ensuring timely project completion.
- Coordinated stakeholder engagement, staff onboarding and mentoring, infrastructure security management, and network performance optimization.
- Troubleshooting critical technical issues, implementing security solutions such as VPNs and firewalls, and improving operational efficiency through innovative and automated approaches.
- Collaborating effectively with internal teams, external partners, and management to achieve organizational and project objectives.
Senior IT Engineer
Westech (South Africa)
Johannesburg, Gauteng Province
01.2011 - 12.2013
- Systems administration, network maintenance, IT governance, and technical support with a strong background in managing preventive maintenance programs, system upgrades, and infrastructure integration projects.
- Troubleshooting network and software issues, providing end-user support, and maintaining LAN, WAN, and voice systems to ensure optimal operational performance.
- Strong expertise in stakeholder collaboration, vendor management, disaster recovery planning, helpdesk coordination, and systems compliance.
- Proficient in system configuration, security patch management, database migration, and implementation of failover environments to enhance business continuity and organizational efficiency.
IT Technician
Matrix Warehouse (South Africa)
Johannesburg, Gauteng Province
01.2008 - 12.2010
- Provided comprehensive ICT support and helpdesk services by responding to end-user technical requests, troubleshooting hardware and software issues, and explaining technical concepts to non-technical users.
- Conducted network installation and maintenance, server infrastructure monitoring, operating system deployment, and user onboarding to institutional systems.
- Skilled in configuring and maintaining PCs, peripheral devices, video conferencing equipment, and network connectivity while ensuring smooth operation of computer systems and related technologies.
- Demonstrated ability to deliver efficient technical support, maintain ICT infrastructure, and enhance user productivity through timely problem resolution and system optimization.
Education
Ph.D. - Business and Management
The University of Zambia
Zambia 09.2021 - 08.2025
Master of Science - Financial Engineering
Worldquant University
USAMBA - Technology Management
Don Bosco University
IndiaBachelor of Business Administration - Global Business
Mornarch Business School Switzerland
Switzerland 09.2022 -
BCS Professional Graduate Diploma - Information Technology
BCS Chartered Institute of IT
United KingdomDiploma - Information Technology
BCS Chartered Institute of IT
United KingdomCertificate - Information Technology
BCS Chartered Institute of IT
United KingdomSkills
- Highly skilled and results-oriented PhD holder in business and management with extensive expertise in strategic management, organizational leadership, research, and technological change management
- Possesses advanced analytical, problem-solving, and decision-making abilities, complemented by vast experience in project management, policy development, stakeholder engagement, and organizational transformation
- Demonstrates strong competencies in quantitative and qualitative research, academic writing, data analysis, and report preparation
- Adept in ICT management, digital transformation, network design and implementation, systems administration, and change management within institutional and corporate environments
- Effective communicator and team leader with strong mentoring, interpersonal, and collaborative skills, capable of performing efficiently in multidisciplinary and high-pressure environments
Certification
- Microsoft Certified IT Professional - Enterprise Administrator (MCITP-EA)
- Microsoft Certified IT Professional - Server Administrator (MCITP-SA)
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft Certified Systems Administrator (MCSA)
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Huawei Certified ICT Associate (HCIA)
Affiliations
- Information and Communication Technology Association of Zambia
- British Computer Society
- Project Management Institute
Publications
- Shamaoma, M., & Chuunga, K., (2018). Design and Implementation of a Web-Based Secondary School Clearance System (SSCS): A Case of Pamodzi Combined Secondary School in Ndola District. Zambia.
- Chuunga, K., & Mpundu, M. (2025). Organizational Change through Digital Transformation. International Journal of Advanced Business Studies, 4(4), 222–235.
- Chuunga, K., Mpundu, M., & Qutieshat, A. (2025). The Role of Digital Marketing in the Flourishing of International Businesses. International Journal of Advanced Business Studies, 4(2), 7–21.
- Chuunga, K., & Mpundu, M. (2025). Management Styles and Practices that Influence the Success of Technological Change Implementation within Organizations. International Journal of Advanced Business Studies, 4(4), 62–78.
- Chuunga, K., Mpundu, M., & Qutieshat, A. (2025). Challenges and Opportunities Associated with Effective Technology Adoption and Utilization, from the Perspective of Management. International Journal of Advanced Business Studies, 4(4), 1–17.
References
- John, Mupala, The Vice Chancellor, +260977368217, Information and Communications University, Chalala Campus, Lusaka, P. O. Box 30226
- Anthony, Seno, Head of Information Technology, +260978779051, Zambeef Products Plc., Plot 4970, Manda Road, Industrial Area, Lusaka
- Hastings, Munyenyembe, Registrar, +260965174743, Katete College of Agriculture Marketing, P. O. Box 550099, Katete
Timeline
Bachelor of Business Administration - Global Business
Mornarch Business School Switzerland
09.2022 -
Ph.D. - Business and Management
The University of Zambia
09.2021 - 08.2025
ICT Manager
Mulungushi University
05.2021 - 05.2026
Senior ICT Infrastructure Development Officer
Mulungushi University
12.2018 - 01.2021
Team Lead ( IT Infrastructure Manager )
Zambeef Products Plc.
01.2017 - 12.2018
Senior IT Engineer
Westech (South Africa)
01.2011 - 12.2013
IT Technician
Matrix Warehouse (South Africa)
01.2008 - 12.2010
Master of Science - Financial Engineering
Worldquant University
MBA - Technology Management
Don Bosco University
BCS Professional Graduate Diploma - Information Technology
BCS Chartered Institute of IT
Certificate - Information Technology
BCS Chartered Institute of IT
Diploma - Information Technology
BCS Chartered Institute of IT