Kay Kalunga Kabwe

Takes ownership as the overall subject matter expert and business owner for Atlassian Cloud, setting standards that align with business, application design, and technical needs.

Collaboratively partners with stakeholders across the business to implement new features, encouraging collaboration and enhancing productivity in Jira.

Creatively creates new fields, screens, workflows, and related Jira components to support innovative solutions.

Encourages modification of existing issue types, screens, and schemes, providing maintenance and support to existing projects.

Configures reports and dashboards in Jira Plans to strategically support collaborative business and IT processes.

Strengthened and administered the bank's IT Helpdesk, enforcing the ITIL framework to ensure organized handling of IT requests and achieving a monthly, quarterly, and annual closure rate of over 90%.

Partnered with stakeholders across the business to implement new features in Jira, enhancing collaboration and productivity to drive problem-solving and productive outcomes.

Served as the overall subject matter expert and business owner for Atlassian Cloud, setting standards that align with business and technical needs to optimize organizing and productivity.

Actively managed Atlassian licenses to ensure cost efficiency and supported capacity planning for a rapidly growing production environment, optimizing organizing and productivity

Successfully improved the portfolio of Enterprise client base with monthly revenues of over $50k, ensuring financial protection for the fiscal year 2017/2018.

Acted as a Debt Collector on all outstanding client invoice obligations as a valuable team member of the Service Team, achieving an impressive 80% monthly collection rate from a base of 45 Clients.

Conducted regular business monthly and quarterly review meetings with clients to gain a deep understanding of their business context and identify new sales opportunities, effectively expanding customer relationships.

Developed and implemented value capture plans with structured recommendations, resulting in the realization of business value and meeting the target of less than 10% churn.

Spearheaded the team that set up a new Data Center dedicated to serving the Contact Center needs of the country's largest two Telcos & a Digital Satellite TV provider, ensuring system uptime of over 99% Managed a team of 4 IT Engineers and provided system-level support for multi-user operating systems, hardware, and software tools, guaranteeing smooth operations

Trained over 600 Call Center Agents, promoting IT awareness and orientation within the organization

Spearheaded all System upgrade projects as per client specifications and performed monthly & quarterly scheduled maintenance tasks, maintaining inclusive computer science expertise.

Designed and implemented Cisco-based networks, configuring and installing routers, switches, and

LAN/WAN networking, resulting in uptimes of over 98.5%

Provided support and maintenance for Cisco-based network solutions, optimizing system performance and

troubleshooting Telecommunications systems/devices for 500 End Users at the mine plant site

Achieved a 55% reduction in telephone costs by implementing a Telephone Information Management System Served as a Subject Matter Expert on VoIP PABX System, ensuring quality assurance and positive outcomes in

information systems auditing

Installed and maintained Siemens Hipath 3000 VoIP PABX Systems for portfolio of clients in Kitwe, Ndola,

and Lusaka, demonstrating deep understanding of technical support.

Provided exceptional technical support for clients in three cities, Kitwe, Ndola, and Lusaka, by installing and maintaining Siemens Hipath 3000 VoIP PABX Systems, showcasing strong understanding of the technology.

Demonstrated expertise in technical support by installing and maintaining Siemens Hipath 3000 VoIP PABX Systems for clients in Kitwe, Ndola, and Lusaka, ensuring seamless communication for their businesses. Showcased strong understanding of Siemens Hipath 3000 VoIP PABX Systems by providing technical support

to clients in Kitwe, Ndola, and Lusaka, ensuring efficient communication for their operations