Kalombo Chilongoshi

Operational management of financial services platforms and Mobile Money, its associated 3rd party integration API (Open API),Enterprise
Resource Planning application, Voucher management applications. Optimizing performance and value delivery, informing new solution designing and integrations, client & partner engagement, capacity planning and budgeting.

Management of revenue generating platforms the Intelligent Network (IN), USSD, SMSC, MMSC WAP, Customer Relationship Management portal and Service Delivery platform . Ensuring optimal performance of the afore mentioned, through KPI tracking, vendor
management and continuous improvement initiatives. Managing prioritization of product configuration and roll out and ensuring 100% FTR, through close engagement and collaboration with business teams Managing the billing process for Enterprise products and services. Capacity planning, budgeting and OPEX tracking and optimization

Operational service management for m obile money , third party V.A.S services and traditional
telecoms product bundle services. Man ag ed the inhouse development t eam to supp ort and deliver enhancements to
products. Management of vendors and managed service partners to meet OLA’s and business SLA’s

Developed, deployed and support of product bundle applications. Engagement with commercial team’s for requirements gathering, product design, implementation and evolution of products and services. L2 support of deployed applications

Developing and deploying enhancements to mobile banking application, L2 support for existing services, greenfield integrations, client engagements and deploying POC's in support of sales pitches.