Hi, I’m
Kanchule Sinyangwe
Telecoms , Banking & Fintech
Lusaka,09
Summary
ICT, Fintech, and Telecoms professional with 6+ years of experience in IT, billing systems, digital payments, mobile money, and data governance across IT services, banking, fintech, public sector, and telecommunications environments. Currently Manager Billing - IT Operations & Service Delivery at MTN Zambia, leading charging, billing, VAS, and revenue assurance platforms to ensure service reliability and operational efficiency. Proven track record in delivering national and regional digital transformation projects, including ZPPA eGovernment, AfDB DigiGov e-Payments in Liberia, payment gateways, mobile wallets, and National Financial Switch integrations (NFS). Strong in business technical analysis, regulatory compliance, and stakeholder management, with a Computer Science degree and Certified Digital Finance Practitioner. Driven by leveraging technology, data, and innovation to advance financial inclusion and scalable digital solutions.
Overview
7
years of professional experience
Work History
MTN Zambia
Manager Billing - IT Operations & Service Delivery
04.2025 - Current
Job overview
- Manage and support VAS applications (USSD Gateway, UNO Platform SMSC, Subscription Manager, MadAPI), Charging Systems (CCN, OCC, EDA, CIS, AIR, SDPs), Mediation, BSS platforms for customer interaction, registration, and provisioning, as well as Wholesale Billing (WBS) for roaming and interconnect traffic (TAPIN/TAPOUT, Airtel, Zamtel, Zedmobile), UDM for end-to-end device management, and Apliman Services.
- Lead bill runs, rating, and invoicing processes, ensuring accuracy, compliance, and timely delivery.
- Collaborate with Core Network, IT Operations, Revenue Assurance, Enterprise Billing, Marketing, and Customer Experience teams to resolve customer challenges and ensure seamless access to MTN services.
- Monitor and resolve billing incidents, service downtimes, and customer-impacting issues, minimizing revenue leakage.
- Drive system enhancements, integrations, and upgrades to improve performance, scalability, and reliability.
- Provide insights on billing KPIs, revenue assurance, and operational efficiency to support management decision-making.
- Support innovation and digital transformation initiatives, aligning billing operations with convergent charging and cloud-based VAS solutions.
- Formulate IT strategies, align operations with digital transformation, and track emerging trends in telecoms and AI for innovation.
Bridging Gap Solutions
Senior Business Analyst - ICT Payments and QA
10.2022 - 03.2025
Job overview
- Administer project scope by assessing the required resources and potential risks, producing approximate estimates, and creating and managing the project backlog.
- Data Governance & Compliance. Implement data governance standards across payment systems, ensuring data accuracy, consistency, and compliance with regulatory requirements such as Central Bank rules and financial industry regulations.
- Data Quality Management. Led data quality initiatives, identifying and resolving data discrepancies across various fintech and mobile money platforms, ensuring data accuracy for internal and external reporting.
- Conduct competitor research, document analysis, brainstorming, prototyping, and other research methods.
- Gather, translate, and communicate project requirements with developers and stakeholders to facilitate the agile development process, bridging the gap between business and technical teams (IT).
- Data Cleansing & Validation. Manage data cleansing projects to ensure the quality and integrity of merchant and payment data within the aggregator system, preventing data duplication and errors.
- Stakeholder Collaboration. Work closely with technical teams to establish data standards and practices for managing data across multiple platforms, including mobile money operators, banks, and merchants.
- Perform acceptance testing for UAT into production, ensuring the system meets all requirements and conduct demo presentations to stakeholders.
- Analyse business operations, development, and systems for process improvements.
- Design system solutions for new ideas and development within the software department.
- Oversaw project scope, ensuring delivery on time and within budget.
United Bank for Africa Zambia Ltd (UBA)
Fintech & Mobile Money Specialist
01.2022 - 10.2022
Job overview
- Guided in identifying and crafting new partnerships with fintech and mobile money providers.
- Data Quality Oversight. Directed data quality monitoring for fintech and mobile money platforms, ensuring accurate data capture for reporting, compliance, and integration with third-party systems such as the National Financial Switch.
- Regulatory Compliance & Data Privacy. Ensured compliance with data privacy and protection laws, including Central Bank (BOZ) regulations related to mobile money transactions and financial data storage used for analytics and reporting (FIC).
- Assisted in tapping into payment opportunities through partners and relevant channels.
- Designed solution architectures for ongoing mobile payments and financial services projects.
- Maintained proficient knowledge of the rules and regulations requirements, including but not limited to, the Central Bank of Zambia E-money Issuing and Acquiring.
- Data Governance Strategy. Developed data governance policies for mobile money integration projects, maintaining the integrity of transaction records and customer information across digital platforms.
- Led and managed engagements and integrations with the National Financial Switch and other third-party systems.
- Designed new product account schematics, monitoring, and reconciling subaccounts.
- Directed projects such as Microloans (Ybex & Opatsia), All NFS E-money Use Cases, Cellulant Tingg, Rural Finance Expansion Programme - RUFEP, and Terrapay remittance.
United Bank for Africa Zambia Ltd (UBA)
Acting Head of Digital Banking Support
11.2021 - 11.2022
Job overview
- Oversaw deployment, monitoring, maintenance, development, upgrade, and support of applications, including card production systems and other application systems, and associated hardware.
- Data Accuracy in Digital Platforms. Ensured the accuracy of customer data across digital banking channels (Internet Banking, Mobile Banking), working with cross-functional teams to maintain data integrity during system upgrades and implementations.
- Acted as the primary point of contact for customers with complaints or questions about the bank's digital products/services.
- Provided technical support for Internet Banking, Mobile Banking Cards, and POS, including support and training for front-line staff on digital banking-related products.
- Data Quality Improvement. Spearheaded data quality improvement initiatives for customer records, transaction data, and account information, reducing errors and improving the customer experience.
- Maintained system uptime on the bank's e-channels, expediting resolutions of complaints/requests.
- Tested and ensured quality assurance of digital products to ensure successful transitions to production.
- Managed the configuration, deployment, and maintenance of POS machines for customers.
- Assisted retail and corporate customers in resolving challenges with digital banking platforms.
- Oversaw the implementation of E-business projects and provided strategic support as required.
- Ensured the availability of Front-End Processor (FEP), Internet banking applications, and all hosted applications/services.
- Liaised with branches and CFC for digital banking registrations and kept records of registrations on various Digital Banking platforms, providing weekly and monthly reports.
- Directed and managed projects such as MTN Agent Cashin-Cashout, MTN Trust Account, Internet Banking (Mandate Collection, Host to Host, Inter Entity), Mobile Money Wallet, RTGS, NFS, ATM Cardless Withdrawal, Marketplace, etc.
Mutende & Verna Malobeka Foundation
Project Manager
07.2020 - 05.2021
Job overview
- Planned and oversaw projects to ensure they are completed in a timely fashion and within budget.
- Designated project resources, prepared budgets, monitored progress, and kept stakeholders informed throughout.
- Measured performance using appropriate project management tools and techniques.
- Managed the relationship with the client and relevant stakeholders.
- Prepared a detailed project plan to schedule key project milestones, workstreams, and activities.
- Directed projects such as the Niza Trust School STEM Pilot Project and STEM Education Awareness in Zambia.
Mutende & Verna Malobeka Foundation
Web Developer
07.2020 - 05.2021
Job overview
- Created and maintained websites, troubleshooting issues as needed.
- Collaborated with designers and directed projects.
- Installed, configured, and maintained computer systems and networks.
- Researched and maintained software, diagnosing and solving technical issues.
Education
The University of Zambia
Bachelor's Degree from Computer Science
11.2020
Digital Frontiers Institute (Tufts University)
Certified Digital Finance Practitioner (CDFP)
08.2022
Skills
- Project Management
- Telecom Networks
- Strategic Business Analysis
- Data Governance
- Data Quality Management
- Data Privacy & Protection Laws
- Regulatory Compliance
- Quality Assurance
- Digital Transformation Strategy
- Fintech and Banking Solutions
- Mobile Payments Strategy and Market research
- Stakeholder Engagement
- Documentation and Reporting
- Training
- Data Analysis
- Problem-Solving
- Team Leadership
- Excellent Communication and Presentation
- Attention to Detail
- Adaptability
- Customer Relationship Management
Certification
- Certified Digital Finance Practitioner, Digital Frontiers Institute - Tufts University, 2022-08-01
- IIBA Member, International Institute of Business Analysis, 2024-11-01
- Business Analysis, Simplilearn, 2023-09-01
- Project Planning Management, The University of Zambia (UNZA), 2020-01-01
- Monitoring And Evaluation, The University of Zambia (UNZA), 2020-01-01
Skills Summary
Python, SQL, Django, Flask, DAMA-DMBOK, ITIL, Microsoft Purview, Apache Atlas, MS Project, Excel, Power BI, Tableau, PostgreSQL, Jira, Trello, Monday.com, Finacle Core Banking, TAMs Terminal, Card Management-GTP, PyCharm, Visio Studio, AWS Deep Racer console, Project Management, Telecom Networks, Strategic Business Analysis, Data Governance, Data Quality Management, Data Privacy & Protection Laws (GDPR, Data Protection Act No. 3 of 2021, etc), Regulatory Compliance (BOZ, ZICTA, FIC, ZCSA, PACRA, ZRA), Quality Assurance, Digital Transformation Strategy, Fintech and Banking Solutions, Mobile Payments Strategy and Market research, Stakeholder Engagement, Documentation and Reporting, Training, Data Analysis, Problem-Solving, Team Leadership, Excellent Communication and Presentation, Attention to Detail, Adaptability, Customer Relationship Management
Referrals
- Julius Zgambo, Chief Executive Officer - BGS, +260955486754, jzgambo@bgsgroup.co.zm
- Manyando Sikanda, Chief Operating Officer - UBA, +260977431311, manyando.sikanda@ubagroup.com
- Mumbake Sikambale, Senior Engineer - ZNBC, +260977865522, mumbake.sikambale@znbc.co.zm
- Chibale D. Chimambo, Chief Technology Officer - BGS, +260969547917, chibalec@gmail.com
Projects
- Electronic Government Procurement(e-GP) System - ZPPA, An inception-phase project for the Zambia Public Procurement Authority (ZPPA) focused on managing stakeholders and delivering all required technical and business process documentation to support the design, development, testing, installation, and commissioning of a national electronic government procurement (e-GP) system prior to full implementation.
- AfDB DigiGov e-Payment System for Liberia Revenue Authority (LRA), A digital payment infrastructure implemented through the BGS Payment Gateway to enable secure and efficient electronic collection of customs duties and border taxes for the Liberia Revenue Authority, improving revenue transparency, compliance, and financial inclusion in alignment with the ECOWAS and MRU DigiGov framework.
- Mobile Wallets, Develop Mobile wallets for banks that allows for them service the unbanked with low KYC wallets.
- Payments Gateway (Aggregator), Develop and implements a payments aggregator system integrated to all 3 telcos and Mastercard MPGS for card payments processing.
- Risk Management System with Business Continuity Management (BCM), Developed and implemented a Risk Management System with integrated BCM, ensuring alignment with data governance policies and compliance regulations for risk assessment, data protection, and disaster recovery, while establishing key metrics for risk monitoring and enhancing operational resilience and data integrity.
- Mobile Wallet Data Integrity Initiative, Implemented data validation protocols for mobile wallet transactions, ensuring accurate reporting of customer activity and balances in compliance with regulatory requirements.
- ICT and Payments Data Governance Framework, Developed a data governance framework for managing transaction data across the payment aggregator system, ensuring data consistency and accuracy for reporting and auditing purposes.
- Integration Management, Manage integration between mobile money providers, banks, financial and non-financial institutions.
- Collection System, Allow merchants to collect payments.
- Data Integration with Mobile Money Providers, Led the data integration process with mobile money providers, ensuring seamless data transfer, consistency, and integrity between financial institutions and payment platforms.
Timeline
Manager Billing - IT Operations & Service Delivery
MTN Zambia
04.2025 - Current
Senior Business Analyst - ICT Payments and QA
Bridging Gap Solutions
10.2022 - 03.2025
Fintech & Mobile Money Specialist
United Bank for Africa Zambia Ltd (UBA)
01.2022 - 10.2022
Acting Head of Digital Banking Support
United Bank for Africa Zambia Ltd (UBA)
11.2021 - 11.2022
Project Manager
Mutende & Verna Malobeka Foundation
07.2020 - 05.2021
Web Developer
Mutende & Verna Malobeka Foundation
07.2020 - 05.2021
The University of Zambia
Bachelor's Degree from Computer Science
Digital Frontiers Institute (Tufts University)
Certified Digital Finance Practitioner (CDFP)