Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Profile and values
Websites
Timeline
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Kangwa CHILUBA

Lusaka

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am an organized individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience

Work History

Professional Insurance Agent

Kainos Insurance Agency
LUSAKA
07.2023 - Current
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Engaged customers and provided a high level of service by carefully explaining details concerning motor insurance.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

Zanaco Agent/teller

Kainos Insurance Agency
01.2023 - 08.2023
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Developed customer relationships and ensured satisfaction with services.
  • Assisted customers with basic technical issues related to digital banking platforms.

Student Orientation Assistant

European University of Lefke
Lefke
09.2020 - 10.2020
  • Participated in meetings between different offices related to student orientations.
  • Provided guidance to new students on campus resources, policies and procedures.
  • Coordinated registration process for incoming students.
  • Assisted in the planning, promotion and execution of student orientation activities.
  • Greeted new students upon arrival and provided them with an overview of campus life.
  • Led tours around campus to familiarize new students with the layout and facilities offered by the university.

Education

Bachelor of Arts in Economics -

European University of Lefke, North Cyprus
07-2022

IGCSE O Level -

Chalo Trust School (Zambia)
01.2017

Skills

  • Computer (Microsoft Office)
  • Communication
  • cross-culture competence
  • Self-motivation
  • Team leadership
  • Adaptive thinking

Hobbies and Interests

  • Reading – I read to stay abreast with national and international economic trends. I also read Christian fiction novels as well as science fiction.
  • Meeting new people - I am a very social person who loves to interact with new people and getting to know more about their culture and interest as well as to network.
  • Watching soccer – Ardent Arsenal supporter.
  • Listening to music – Gospel, hip-hop and local Zambian music.

Languages

  • English, Professional Level
  • French, Basic (Oral and written communication)

References

  • Martin Strangeways Temba, +90 542 850 03 72, eul.martintemba@gmail.com
  • Mumpanshya Bowa, +260 96 3809742, Mumpanshya@gmail.com
  • Victor Phiri, +260 97 7399440

Profile and values

I have very strong inter-personal and communication skills which allows me to be interactive with people of different backgrounds. I am a quick learner who’s self-motivated and hardworking with the ability to adapt to new environments with ease and can work well under pressure with minimum supervision.

Timeline

Professional Insurance Agent

Kainos Insurance Agency
07.2023 - Current

Zanaco Agent/teller

Kainos Insurance Agency
01.2023 - 08.2023

Student Orientation Assistant

European University of Lefke
09.2020 - 10.2020

Bachelor of Arts in Economics -

European University of Lefke, North Cyprus

IGCSE O Level -

Chalo Trust School (Zambia)
Kangwa CHILUBA