KANTA CHIMBA MALAMBO
Lusaka
Summary
Experienced Logistics Management Professional seeking a challenging role in a progressive institution, leveraging my extensive experience to enhance operational efficiency. Committed to aligning with the company’s mission, vision and values while delivering exceptional operational and clerical support. Capable of working well in group settings as well as independently with minimal supervision, utilizing strong analytical skills, possessing a keen attention to detail, and having a proven track record of problem-solving to drive company success
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transport Dispatcher
CMA CGM Zambia
Lusaka
02.2021 - 03.2023
- Supervised the upload and submission of pre-alerts to the auditing team, ensuring 100% review and proactively following up with border agents to confirm receipt of documents before trucks reached the border
- Generated packing lists, manifests, and invoices on behalf of clients, improving document accuracy by 20%
- Streamlined the application and processing of Bureau of Inspection, Valuation, Assessment, and Control (BIVAC) inspections and COD/FERI documents, reducing processing time by 30%
- Collaborated closely with the IT team to resolve document upload tool issues, improving tool efficiency by 25%
- Coordinated the collection of Proof of Payment (PoP) documents from multiple sources, including fleet teams and client liaisons post-offloading
- Provided crucial support to company operations, contributing to the successful completion of daily tasks with 95% accuracy.
Administration Assistant
CMA CGM Zambia
Lusaka
12.2017 - 01.2021
- Directed customer communication to appropriate department personnel, resolving 85% of inquiries promptly and boosting customer satisfaction
- Managed scheduling for staff, optimizing resource allocation to ensure 100% service coverage
- Prepared packages for shipment, generating invoices and setting up courier deliveries, increasing shipment accuracy by 20%
- Verified and processed vendor invoices, resolving billing errors and performing administrative tasks to support strategic initiatives
- Generated client receipts in SAGE, ensuring 100% accuracy
- Managed agendas, travel arrangements, and appointments for Senior Management
- Managed office supply stock and placed orders, maintaining 100% stock levels
- Organized and maintained filing and document management systems, improving file retrieval time by 40%.
Administration Assistant
R&G EVENTS Zambia
Lusaka
05.2017 - 11.2017
- Coordinated office activities to ensure confidentiality and compliance with policies
- Operated the office switchboard efficiently, delivering prompt and courteous assistance to clients, improving response time by 30%
- Oversaw Senior Management's schedules, travel arrangements, and appointments
- Cultivated client relationships, enhancing the company's reputation by 25%
- Maintained efficient filing and document management systems, including coordination, archiving, and file disposal, improving file management efficiency by 35%
- Provided exceptional support to managers and co-workers, contributing to overall office efficiency.
Education
Masters of Business Administration (MBA) degree in Finance -
University of Lusaka (UNILUS)
Lusaka, ZambiaBachelor of Arts (Honours) in Business Studies -
University of Greenwich, in conjunction with Zambia Centre for Accountancy Studies (ZCAS)
Lusaka, ZambiaAssociation of Business Executives (ABE) Advanced Diploma in Business Management -
Zambia Centre for Accountancy Studies (ZCAS)
Lusaka, ZambiaInternational General Certificate of Secondary Education (IGCSE) Grade 12 Certificate -
Banani International Secondary School
Chisamba, ZambiaSkills
- Document Management
- Client Relations
- Logistics Coordination
- Administrative Support
- IT Collaboration
- Process Improvement
Certification
- Zambia Chartered Institute of Logistics and Transport, 2022, Certificate of Professional Competence
- CMA CGM Academy Trainings, 2019 - 2021, Successfully completed various training modules, including Awareness of Endangered Species, Transport, Handling Economic Sanctions, Fraud Awareness, Competition Compliance, Privacy and Data Protection Essentials, and Customer Experience Foundation for TEAMS.
- Talent House Limited, 2019, Certificate of Participation in Customer Service (Introduction Level), Introduction to Sales, and First Aid (Introduction Level).
Accomplishments
- Achieved consistent and reliable performance, ranking among the top 70% of performers in the Road Freight department.
- Improved file retrieval time, file tracking, and file location monitoring by implementing a more efficient and user-friendly file management system.
Computer and software proficiency
- Microsoft Suite (Word, Excel, PowerPoint, etc.)
- Linear Integrated System Application (LISA)
- LARA Software (CMA CGM)
- NOVA Software (CMA CGM)
- SAGE Accounting
- COD/FERI
- SmartSheet
- Forms on Fire
- Transcom
References
- Ms. Misozi Phiri, Audit and Assurance Manager, Deliotte Ireland LLP, +353 087 115 5844, phiri.misozi@gmail.com
- Mr. Angel Alwisho, Compliance Officer, Alistair Group, +260977963057, alwishoangel@gmail.com
- Mrs. Candy, Sales Manager, CMA CGM Zambia, +260964648079, candymutale@yahoo.com
- Ms. Queen Mushanga, Transport Coordinator, Khalif Motors Limited, +0977214472, queen1mushanga@gmail.com
Timeline
Transport Dispatcher
CMA CGM Zambia
02.2021 - 03.2023
Administration Assistant
CMA CGM Zambia
12.2017 - 01.2021
Administration Assistant
R&G EVENTS Zambia
05.2017 - 11.2017
Masters of Business Administration (MBA) degree in Finance -
University of Lusaka (UNILUS)
Bachelor of Arts (Honours) in Business Studies -
University of Greenwich, in conjunction with Zambia Centre for Accountancy Studies (ZCAS)
Association of Business Executives (ABE) Advanced Diploma in Business Management -
Zambia Centre for Accountancy Studies (ZCAS)
International General Certificate of Secondary Education (IGCSE) Grade 12 Certificate -
Banani International Secondary School
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