KAOMA BWEUPE
Lusaka
Summary
- Over 7years of practical experience and working in different positions.
- Excellent Communication Skill.
- Adapt at handling steady increasing levels of responsibilities and changing environment.
- Excellent computer skills especially in Microsoft
Overview
7
7
years of professional experience
Work History
Customer Care Representative
WidEnergy Africa Ltd
Lusaka, Nalikwanda Road 35
11.2024 - Current
- Answer questions about products, services, or the company
- Resolve complaints
- Process orders and payments
- Provide technical support
- Handle returns and exchanges
- Gather customer feedback
- Promote products and services
- Maintain customer records
- Ensure customer satisfaction
Marketing Agent
Yazi Innovations
03.2022 - 11.2024
Customer Service Representative
Zamtel telecommunication company
12.2020 - 12.2022
- Offering basic technical support for products or services, and escalating complex issues to technical teams if necessary
- Answering customer inquiries via phone, email, chat, or in person, and providing information about products or services
- Informing customers about promotions, upselling products or services, and assisting with the purchasing process
- Helping customers with account-related issues, such as billing, subscription changes, or account updates
Cashier/Loan Officer
Lushom Money Service
02.2020 - 12.2020
- As a Cashier: I made sure that clients payback their dues without fail and on time
- As a Loan Officer: I made sure that clients get loans from our company
- Making sure that a proper survey is done before clients get or apply for loan
- I made sure collaterals are set in place before a loan is given out
- I made sure that I explain the terms and conditions of the loan and requirements
Banquet Waiter
Radisson Blu Hotel
01.2018 - 01.2019
- I made sure before the event I worked with team to ensure that the decor is done
- Making sure the customers are served on time
- To ensure that the customer experiences friendly, efficient service and hospitality there by exceeding customer expectations
Education
Microsoft Certificate -
Numediatec business solutions
01.2018
Grade 12 School Certificate -
Munali Boys Secondary School
01.2017
Grade 9 School Certificate -
Ellensmere secondary School
01.2014
Grade 7 School Certificate -
Libala Primary School
01.2012
Skills
- Good health, able to work long hours or irregular shifts
- Responsible and Reliable
- Team player
- Stress tolerance
- Can worker with Minimum Supervision
Personal Information
- ID Number: 448853/10/1
- Date of Birth: 10/08/97
- Gender: Male
- Nationality: Zambian
- Marital Status: Single
References
- Mr. Elijah Jere, Director, Numediatec Business Solutions, Lusaka, +260 977 889 063
- Ms. Olipah Chisanga, Director, Kwacha Money Services, Lusaka, +260 971 485 468
- Mr. Michael Chileshe, Supervisor, WidEnergy africa Ltd, Lusaka +260 962 051 038
Timeline
Customer Care Representative
WidEnergy Africa Ltd
11.2024 - Current
Marketing Agent
Yazi Innovations
03.2022 - 11.2024
Customer Service Representative
Zamtel telecommunication company
12.2020 - 12.2022
Cashier/Loan Officer
Lushom Money Service
02.2020 - 12.2020
Banquet Waiter
Radisson Blu Hotel
01.2018 - 01.2019
Microsoft Certificate -
Numediatec business solutions
Grade 12 School Certificate -
Munali Boys Secondary School
Grade 9 School Certificate -
Ellensmere secondary School
Grade 7 School Certificate -
Libala Primary School