KAPIKA PAUL MWANZA
Lusaka
Summary
Seeking an entry level position in the field of Information Technology(IT) with a focus on hardware and network troubleshooting and IT equipment maintenance and monitoring.
Overview
1
1
year of professional experience
Work History
Call Center Agent
Vensat Business Process Online LTD
Lusaka
02.2018 - 08.2018
- Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Internship Student
Zesco
Lusaka
06.2017 - 09.2017
- Worked on attachment at ZESCO in the Information Systems department.
- Handling hardware and network troubleshooting as well as installation of software applications and hardware into computer systems.
Education
Grade 12 Certificate -
Rhodes Park School
Lusaka,Zambia2010
A Certificate - Computer Science
Zambia Centre For Accountancy Studies
Lusaka, Zambia 2016
Skills
- Active Listening
- Teamwork and Collaboration
- MS Office
- Self-Motivated
- Organization and Time Management
- Data Management
- Good Telephone Etiquette
- Time Management
Timeline
Call Center Agent
Vensat Business Process Online LTD
02.2018 - 08.2018
Internship Student
Zesco
06.2017 - 09.2017
Grade 12 Certificate -
Rhodes Park School
A Certificate - Computer Science
Zambia Centre For Accountancy Studies
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