Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAPIKA PAUL MWANZA

Lusaka

Summary

Seeking an entry level position in the field of Information Technology(IT) with a focus on hardware and network troubleshooting and IT equipment maintenance and monitoring.

Overview

1
1
year of professional experience

Work History

Call Center Agent

Vensat Business Process Online LTD
Lusaka
02.2018 - 08.2018
  • Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Internship Student

Zesco
Lusaka
06.2017 - 09.2017
  • Worked on attachment at ZESCO in the Information Systems department.
  • Handling hardware and network troubleshooting as well as installation of software applications and hardware into computer systems.

Education

Grade 12 Certificate -

Rhodes Park School
Lusaka,Zambia
2010

A Certificate - Computer Science

Zambia Centre For Accountancy Studies
Lusaka, Zambia
2016

Skills

  • Active Listening
  • Teamwork and Collaboration
  • MS Office
  • Self-Motivated
  • Organization and Time Management
  • Data Management
  • Good Telephone Etiquette
  • Time Management

Timeline

Call Center Agent

Vensat Business Process Online LTD
02.2018 - 08.2018

Internship Student

Zesco
06.2017 - 09.2017

Grade 12 Certificate -

Rhodes Park School

A Certificate - Computer Science

Zambia Centre For Accountancy Studies

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KAPIKA PAUL MWANZA