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Associate Principal Engineer

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Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Friendly Call Agent handles fast-paced call center settings. Customer-focused Inbound Call Center Representative with verbal communication and active listening skills. Achieves set goals by aggressively cross-selling and referring customers to services and sales campaigns. Experienced in processing complex transactions and performing extensive research to resolve customer inquiries.

Highly motivated Pre law and KL-YES exchange program alumna. Familiar with cultural differences and an advocate for diversity with years of experience in customer service and working in jewelry.

Secure a challenging position wherein my team player attributes experiences and communication skills can utilized in obtaining career advancement, professional growth as a person and as a citizen to the Republic of the Philippines

Experienced Call Center Agent bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

KAPIKA PAUL MWANZA

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Call Center Agent

Internship Student

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Grade 12 Certificate -

A Certificate - Computer Science

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Call Center Agent

Internship Student

Grade 12 Certificate -

A Certificate - Computer Science

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