Kapwambu Dyaunka
Lusaka
Summary
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waiter
- Providing excellent wait service to insure satisfaction
- Taking customer orders and delivering food and beverages
- Up-selling additional products when appropriate
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Prepare tables by setting up linens, silverware, and glasses
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Used cash registers and credit card machines to cash out customers.
Internship
Sound Wave Zambia
- Worked with sound wave Zambia in Lusaka
- Evaluated customer needs and provided service options to meet their requirement
- Organised conferences and workshops
- Did data entry and analysis
- Prepared invoices, quotations, and balanced the statement for clients using pastel system
- Accepted, prepared, and processed customer payments in cash
- Did the cheques, credit cards, and checked on validity
- Maintained accurate records
- Wrote reports
- Kept information confidential
- Processed payment for all the workers
- Mobilised human and material resources.
Data Entry Personnel
FODEP (Foundation for democratic process)
01.2016
- In 2016 I worked as data entry personnel for the entire southern province under FODEP (Foundation for democratic process) as data entry personnel and organised conferences and workshops for Mazabuka Chikankata and Monze District.
Data Entry and Analysis Supervisor
Sound Wave Zambia
01.2020 - 01.2022
- Worked for sound wave Zambia as data entry and analysis supervisor
- Also used to mobilise human and material resources.
Cashier and Data Entry Personnel
Provincial Agricultural and Tourism Show
01.2016 - 01.2020
- In 2016 to 2020 I worked for southern province for the provincial agricultural and tourism show as a cashier and data entry personnel
- In capacity building and culture.
Education
Grade 9 School Certificate -
Mazabuka Basic School
Grade 7 School Certificate -
Mazabuka Basic School
Bachelor Of Human Resource Management -
Victoria falls University of Technology (Livingstone)
Livingstone, Zambia07.2021
Grade 12 School Certificate -
Monze Boarding School
Monze10.2015
Skills
- Order Management
- Food Spoilage Prevention
- Food Inspection
- Food Safety Understanding
- Sales Techniques
- Bill Computation
- Cash Handling
- Accurate Money Handling
- Order Accuracy
- Wine Knowledge
- Attention to detail
- Problem-solving
- Cleanliness
- Customer service
- Active listening
- Excellent communication
- Order taking
- Interpersonal skills
- Time management
Certification
Certified human resource manager, Victoria falls university of technology, 2016-2020
Skill Management
- Very good at Computer Operations
- Very Good at Data Entry and Analysis
- Very good at Data base management
- Good at communication skills
- Good at conducting conferences
- Good at public relations
- Good at self-supervising work
- Good at material and human resource mobilization
- Easy to learn new things or ideas and flexible
Positions Held At School
- 2016 - 2020, Basketball Overall Caption, Victoria Fall University
- 2013 - 2015, Academic Student Representative, Monze Boarding School
- 2011 - 2012, In Charge of Computer Lab, Mazabuka Basic School
Personal Information
- Date of Birth: 01/23/00
- Gender: Male
- Marital Status: Single
References
- Victoria Fall University of Technology
- The Head Teacher, Monze Boarding Secondary School
- Agricultural Information Services, Mazabuka
- Sound Wave Zambia
Timeline
Data Entry and Analysis Supervisor
Sound Wave Zambia
01.2020 - 01.2022
Data Entry Personnel
FODEP (Foundation for democratic process)
01.2016
Cashier and Data Entry Personnel
Provincial Agricultural and Tourism Show
01.2016 - 01.2020
Waiter
Internship
Sound Wave Zambia
Grade 9 School Certificate -
Mazabuka Basic School
Grade 7 School Certificate -
Mazabuka Basic School
Bachelor Of Human Resource Management -
Victoria falls University of Technology (Livingstone)
Grade 12 School Certificate -
Monze Boarding School