Karen Bwalya

• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Maintained complete database of files, contacts and project materials.
• Managed workflow between staff, coordinating documents and creative material distribution.
• Promoting company products and increase customer awareness of the business

Supervisor/Administrative work

• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Supervising administrative staff and dividing responsibilities to ensure performance
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Submit timely reports
• Assist colleagues whenever necessary
• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary

• Recording minutes
• Writing talking points
• Stakeholder mapping
• Coordinates with prospective partners, identifies relevant contact persons and areas of potential collaboration
• Supports establishment of an effective network and exchange of information with partners
• Assists with other related tasks for the EMC Secretariat as required/needed.
• Contributes to the documentation of knowledge by proposing examples of best practices and success stories, as well as replicable strategies and approaches, and actively sharing this knowledge.
• Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
• Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
• Counseled individuals and families regarding malaria.
• Monitored company inventory to keep stock levels and databases updated.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Monitored schedules to verify project completion on schedule and within approved cost limitations.
• Revised and reviewed material lists, drawings and specifications for compliance with contract codes and requirements.
• Leveraged quality control and production knowledge to improve base and field operations.
• Directed and coordinated activities of social cash transfer projects by delegating subordinates.
• Teaching adults (adult literacy)
• Assessing and recommending clubs, organizations and associations
• Allocation of social cash transfer beneficiaries
• Involved in the enumeration process of social cash transfer

• Comcated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
• Conducted online and in person research to identify community development opportunities.
• Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Became strong advocate against early marriage and teenage pregnancy.
• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
• Educated young people about strategies for driving discussions and promoting social changes.
• Led projects and analyzed data to identify opportunities for improvement.
• Developed team communications and information for meetings.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Welcomed customers and helped determine their needs.
• Collected and authorized payments of guests.
• Reviewed new promotions and monitored price changes.
• Processed customer refunds and exchanges according to established guidelines.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked flexible schedule and extra shifts to meet business needs.
• Tallied cash drawer at beginning and end of each work shift.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Greeted customers entering store and responded promptly to customer needs.
• Worked closely with shift manager to solve problems and handle customer concerns.