Overview
Work History
Timeline
Hi, I’m

Karen Changwe

Lusaka
Karen Changwe

Overview

9
years of professional experience

Work History

Digimat

Customer Service Cashier
03.2016 - Current

Job overview

  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained accurate records of customer transactions for reporting purposes.

DHL

Agent Services Representative
01.2015 - 05.2016

Job overview

  • Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
  • Delivered world-class customer service to internal and external customers.
  • Balanced competing priorities effectively while consistently delivering high-quality support to both agents and customers alike.
  • Handled escalated issues professionally while collaborating closely with relevant stakeholders towards prompt resolution.
  • Streamlined communication processes for increased efficiency within the agent services team.
  • Monitored agent performance, providing constructive feedback and coaching when necessary to drive continuous improvement efforts.

Timeline

Customer Service Cashier
Digimat
03.2016 - Current
Agent Services Representative
DHL
01.2015 - 05.2016

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Karen Changwe