Hi, I’m
Karen Changwe
Lusaka
Overview
9
years of professional experience
Work History
Digimat
Customer Service Cashier
03.2016 - Current
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained accurate records of customer transactions for reporting purposes.
DHL
Agent Services Representative
01.2015 - 05.2016
Job overview
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
- Delivered world-class customer service to internal and external customers.
- Balanced competing priorities effectively while consistently delivering high-quality support to both agents and customers alike.
- Handled escalated issues professionally while collaborating closely with relevant stakeholders towards prompt resolution.
- Streamlined communication processes for increased efficiency within the agent services team.
- Monitored agent performance, providing constructive feedback and coaching when necessary to drive continuous improvement efforts.
Timeline
Customer Service Cashier
Digimat
03.2016 - Current
Agent Services Representative
DHL
01.2015 - 05.2016
Similar Profiles
Nicolas Nawej KashamaNicolas Nawej Kashama
Principal Enterprise Architect Consultant at North Node Consulting LimitedPrincipal Enterprise Architect Consultant at North Node Consulting Limited
MIKE KAYANDAMIKE KAYANDA
Fleet Operaions Assistant at CJ SMART CARGO ZAMBIA LTDFleet Operaions Assistant at CJ SMART CARGO ZAMBIA LTD
THOMPSON MATENGU MSUSATHOMPSON MATENGU MSUSA
Tutor at Moonlight Health Training CollegeTutor at Moonlight Health Training College
Wahid SalehWahid Saleh
CEO and Owner of Three Brothers Investments at Three Brothers Investments LimitedCEO and Owner of Three Brothers Investments at Three Brothers Investments Limited
Charlize DayCharlize Day
Customer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hillCustomer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hill