Summary
Overview
Work History
Education
Skills
Nrc
Competence Skills
Personal Information
References
Work Availability
Timeline
Hi, I’m

Kaseba Chandalala

Chipata
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Kaseba Chandalala

Summary

Experienced Regional sales coordinator bringing 7 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
years of professional experience

Work History

USAID-Zambia Accessible Markets For Health(JSH)

Sales and Marketing Consultant
10.2023 - 02.2024

Job overview

• Develop sales and distribution plans for products in the warehouse and advise the project on efficient and effective models of product distribution
• Conduct an audit of existing product distribution network and use results to engage the distributors to expand product distribution networks to geographical areas where project target population would be best served;
• Track sales and ensure accurate and timely reporting of sales from distributors and sales outlets;
• Coordinate with the distributors to avoid products stock out at sales outlets by developing and implementing a product stock monitoring plan;
• Conduct pre-site visit preparations, including development of checklists and site visit plans;
• Carry out demand creation activities for a full range of health products to increase awareness and demand among the priority population;
• Contribute to the full execution of the transition plan for Klori-Pure to Pharmanova;
• Collect market information and feedback at customer and point of sale level to better inform project activities and optimize product marketing;
• Conduct stock reconciliation at the warehouse; including pipeline analysis and contribute to forecasting of future procurements of products;
• Implement and adhere to JSH’s personnel and fraud management policies;
• Perform other project related duties as assigned by the supervisor and other senior staff.

  • Boosted client satisfaction by providing tailored sales and marketing strategies for their unique needs.
  • Increased sales revenue by developing and implementing targeted marketing campaigns.

Widenergy Africa LTD

Regional Sales Coordinator
09.2019 - Current

Job overview

Coordinating Region

  • Supervise the work of the Field agents in the district
  • Continuously building the capacities and skills of the field agents so they have customer-focused and positive sales attitude
  • Keep track of the inventory in the region and send regular reports to HQ

Sales Strategy and Plans

  • Monthly and weekly plans for the field agents and ensure compliance
  • Boosted regional sales by identifying and pursuing new business opportunities.
  • Present sales strategy and plans to management on a regular basis
  • Developed strong client relationships for increased customer retention and satisfaction.
  • Establish a rapport with clients and communities

Marketing

  • Market Widenergy Africa Ltd products in various areas through identifying high impact event locations
  • Maintain at all times a customer-focused and positive attitude

Recruit and manage agents/ resellers

  • Conducted market research to identify emerging trends and industry developments, informing sales strategy adjustments accordingly.
  • Identifying potential field agents in cooperation with the HQ agent recruitment team
  • Communicate with HQ Training Coordinator on how and when to conduct training for field agents
  • Work closely with the HQ agent relationship coordinator for supporting field agents

Team Management

  • Trained and mentored junior sales staff, leading to a stronger and more effective sales team.
  • Carry out daily and weekly check-ins with the team to ensure there is maximum productivity
  • Track lead generations and selling processes of the field agent.
  • Coordinate aftersales customer service to ensure brand strength
  • Morning briefings with the team before going into the field

ZNFU; ZAMBIA NATION FARMES UNION

District Credit and Marketing Facilitator-Petauke District
03.2017 - 07.2018

Job overview

  • Promoting the ZNFU Lima Credit Scheme and recruiting farmers to participate in the Lima Scheme for each season
  • Recruit suitable farmers to be Site Coordinators and Lead farmers to escalate the Agriculture extension service in the Region
  • Train selected Site Coordinators and Lead farmers to adopt best farming practices to build their capacity to assist other farmers
  • (SMART AGRICULTURE PRACTICES)
  • Facilitating farmer skills trainings and e-extension services provision to Lima participating farmers
  • Promoting and conducting study circle development trainings within the district
  • Supervising and monitoring performance of existing Lima Credit Scheme participants and input loans performance for all Lima farmers
  • Identifying and Linking farmers to commodity markets
  • Implementing service provision cost recovery mechanisms needed for sustainable service provision
  • Mainstreaming all cross cutting issues; gender, environment and HIV / AIDS.

Petauke District Land Alliance

Field Officer
06.2016 - 02.2017

Job overview

  • Community Mobilization; identifying and training community members on land use plan
  • Lead and facilitate implementation of capacity building for headpersons
  • Strengthening community governance of land and natural resources
  • Strengthening the land rights of youths, women and members of minority groups and ensuring the participation of women and minority groups
  • Assist with organizing and conducting field interviews
  • Documentation; Conducting field data collection using mobile devices for data collection
  • Assist M&E Assistant with data collection and archiving (GIS TEAM)
  • Participatory assessments and community engagement at landscape level to reach a common understanding of land use plan components and their actual and potential use including markets
  • Work closely with village headpersons on capacity building activities through joint head people’s meetings as well as through one-on-one monitoring
  • Actively participate in disseminating customary land administration rules to all parties
  • Timely preparation and submission of activity reports.

Zambia Nation Farmers Union ZNFU
07.2014 - 08.2014

Job overview

  • Agricultural Production Survey

Widenergy Africa LTD

Product Quality and Customer Satisfaction Survey
12.2019

Job overview

  • Supervisor

CRS FANSER PROJECT-PETAUKE
10.2019

Job overview

  • 1000 Critical Days Survey

Education

Mulungushi UNIVERSITY
, Kabwe, Zambia

Bachelor of Science from Agricultural Economics
09.2026

NRDC
, Lusaka, 09

Diploma in Agriculture (crop science)
01.2015

LIBALA HIGH SCHOOL

School Certificate
01.2010

Skills

  • Goal setting
  • Performance monitoring
  • Cross-functional collaboration
  • Attention to detail
  • Quality assurance
  • Problem-solving abilities
  • Team management
  • Customer Relations
  • Customer Relationship Management (CRM) Software

Nrc

256026/10/1

Competence Skills

  • Strong Networking skills
  • Team Player
  • Experience working with other local key stakeholders
  • Agronomy and Good Agriculture Practices
  • Strong communication skiills, attention to detail and accuracy
  • Strong interpersonal skills
  • Community mobilization and engagement

Personal Information

Driving License: 50011781

References

  • Nchimunya Hachilala, Area Sales Manager Eastern Province, Bayer Zambia LTD, 0963529056, nhachilala@gmail.com
  • Kenneth Linyunga, Regional Manager Eastern Province, Comaco Chipata Office, 0979176828, Kenlinyunga@gmail.com, Klinyunga@agricash.org
  • Given Phiri, Project Administrate, Widenergy Africa LTD, 0955450272, Given@widenergyafrica.com
Availability
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Timeline

Sales and Marketing Consultant

USAID-Zambia Accessible Markets For Health(JSH)
10.2023 - 02.2024

Product Quality and Customer Satisfaction Survey

Widenergy Africa LTD
12.2019

CRS FANSER PROJECT-PETAUKE

10.2019

Regional Sales Coordinator

Widenergy Africa LTD
09.2019 - Current

District Credit and Marketing Facilitator-Petauke District

ZNFU; ZAMBIA NATION FARMES UNION
03.2017 - 07.2018

Field Officer

Petauke District Land Alliance
06.2016 - 02.2017

Zambia Nation Farmers Union ZNFU

07.2014 - 08.2014

Mulungushi UNIVERSITY

Bachelor of Science from Agricultural Economics

NRDC

Diploma in Agriculture (crop science)

LIBALA HIGH SCHOOL

School Certificate
Kaseba Chandalala