Farai Masamba
Lusaka
Summary
Dynamic IT Officer skilled in Microsoft Dynamics 365 development and IT support, with a proven ability to troubleshoot complex technical issues. Recognized for delivering high-quality solutions in fast-paced environments, ensuring seamless project implementation and user satisfaction. Core competencies include IT support methodologies and effective coordination of planning and programming for essential system modules. Committed to leveraging expertise to drive innovative technological solutions within an organization.
Overview
3
3
years of professional experience
Work History
Software Engineer
Circuit Business Solutions
Lusaka
04.2023 - 04.2025
- Coordinated with business analysts to gather requirements.
- Engineered ERP system for Road Transport and Safety Agency (RTSA).
- Configured HR and Finance modules in Dynamics 365.
- Created custom reports with Dynamics 365's built-in tools.
- Utilized JIRA software to monitor project sprints for the majority of the project timeline.
- Executed code merges by managing pushes and pulls on GitHub.
- Created comprehensive technical documents covering solution designs.
- Worked with QA teams to address and fix identified problems.
- Coordinated testing and validation procedures through software development lifecycle.
- Provided training and troubleshooting support to increase user efficiency.
- Offered sustained user support to clients following system launch via Help Desk 80% of the time.
IT Support Specialist
ZCAS University
Lusaka
02.2022 - 08.2022
- Implemented management of user accounts through Active Directory processes.
- Set up role-specific access for faculty, staff, students.
- Conducted training sessions on effective use of e-learning tools and technologies for faculty, staff, and students.
- Supported faculty in uploading, managing, and organizing course content on Moodle.
- Provided technical support for account access.
- Oversaw maintenance of network systems for educational technology.
- Executed frequent installation of new software versions.
- Executed cleanup operations on Turnitin Software.
- Liaised between technical teams and non-technical users.
- Utilized AnyDesk application in 80% of cases to troubleshoot software issues.
Education
Ph.D. - Information Technology
ZCAS University
Lusaka, Zambia09-2028
Master of Science - Computer Science
ZCAS University
Lusaka, Zambia09-2024
Bachelor of Science - Information Technology
ZCAS University
Lusaka, Zambia09-2022
Advanced "A" Level - Mathematics, Business Studies And Economics
St Michael's High School
Harare, Zimbabwe12-2016
Ordinary "O" Level - 11 Subjects Including Mathematics And English
Manyame Secondary School
Harare, Zimbabwe12-2014
Skills
- Effective Team Collaboration
- Analytical Problem-Solving
- Data-Driven Decision Making
- Commitment to Ethical Standards
- Database programming
- HTML and XML
- PHP
- X
- Java
- Microsoft Office Proficiency
- JIRA
- Testing and deployment
- Technical support
- Project management
Referees
- Circuit Business Solutions, Lead Developer, Mr Ian Mutuma, +260976237581, ian.mutuma@impaxafrica.com
- Circuit Business Solutions, HR Manager, Mr Kasha Mulando,+260772213423, kashamulando@circuitsolutions.tech
- Circuit Business Solutions, Procurement Specialist, Ms Victoria Mponda, +260977293924, victoriamponda@circuitsolutions.tech
- ZCAS University, IT Manager, Dr Serah Mbewe,+260977761229, serahbeza@gmail.com
Timeline
Software Engineer
Circuit Business Solutions
04.2023 - 04.2025
IT Support Specialist
ZCAS University
02.2022 - 08.2022
Ph.D. - Information Technology
ZCAS University
Master of Science - Computer Science
ZCAS University
Bachelor of Science - Information Technology
ZCAS University
Advanced "A" Level - Mathematics, Business Studies And Economics
St Michael's High School
Ordinary "O" Level - 11 Subjects Including Mathematics And English
Manyame Secondary School
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