KASHOBA MUKWILIMA
LUSAKA,ZAMBIA
Summary
Focused underwriter / claims officer versed in communicating with customers to drive satisfaction and foster informed decision-making. Explains insurance requirements and premiums to assist customers with proper coverage to reduce risks. Pragmatic problem-solver with 10 years of experience. Detailed underwrite /claims offers in-depth knowledge of risk assessment and insurance policy management. Evaluates customer needs and risk factors to match with available coverages. Drives revenue and customer satisfaction with excellent negotiation and communication skills. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Offering solid foundation in analytical thinking and risk assessment. Knowledgeable about finance principles and customer service. Strong communication and problem-solving skills. Ready to use and develop critical thinking, decision-making, and negotiation skills in underwriting / claims role.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Underwriter /Claims Officer
Octagon Insurance Brokers
LUSAKA, Lusaka
11.2023 - Current
- Collaborated with other departments, ensuring consistent approach towards risk evaluation.
- Facilitated effective communication, enhancing team performance and morale.
- Managed workload efficiently, meeting tight deadlines and maintaining high quality output.
- Helped maintain profitable portfolio by recommending changes or improvements to current underwriting guidelines.
- managed to service 150 customers
Underwriter/ Claims officer
Altus Insurance Brokers
LUSAKA, Zambia
09.2019 - 09.2023
- Developed strong relationships with brokers for seamless application process.
- Improved risk management by conducting thorough research and analysis on potential clients.
- Managed workload efficiently, meeting tight deadlines and maintaining high quality output.
- Utilized industry software systems for efficient information storage and retrieval during underwriting process.
- Managed to to about 200 customers
Underwriting / Claims officer
Meanwood General insurance
LUSAKA, Zambia
09.2016 - 09.2019
- Provided excellent customer service, enhancing company reputation.
- Maintained up-to-date knowledge of insurance regulations to uphold industry standards.
- Analysed complex data to make informed decisions on claims validation.
- Managed challenging cases carefully, ensuring satisfactory outcomes for both sides .
- managed to about 200% customers
Education
Some College (No Degree) - Insurance
Zambia Insurance Business College
Lusaka, Lusaka Province 01.2012 - 12.2016
Skills
- Client confidentiality adherence
- Claim settlement oversight
- Insurance products salesmanship
- Ethical conduct
- Experience with underwriting software
- Technical underwriting principles
- Knowledge of insurance policies
- Loss control analysis
- Solvency ii regulations proficiency
- Economic trend awareness
- Spreadsheet expertise
- Premium determination
- Understanding of legal terms
- Regulatory compliance understanding
- Insurance law fundamentals
- Sales data analysis
- Data analysis
- Report generation
- Influencing business growth
- Professional judgement
Languages
English,
Fluent
Kaonde
Fluent
References
References available upon request.
Timeline
Underwriter /Claims Officer
Octagon Insurance Brokers
11.2023 - Current
Underwriter/ Claims officer
Altus Insurance Brokers
09.2019 - 09.2023
Underwriting / Claims officer
Meanwood General insurance
09.2016 - 09.2019
Some College (No Degree) - Insurance
Zambia Insurance Business College
01.2012 - 12.2016