KASONGO FLORENCE

.Slashed payroll/benefits administration costs 30% by negotiating prices and fees,while ensuring the continuation and enhancements of services

. Placing purchase orders with vendors while effectively managing raw material inventory levels

. Reviewing production and materials requirements planning daily to ensure assigned materials meet corporate goals

.Made weekly and monthly reports on

purchases ,spare parts and other

consumables,while working hand in hand with the stores department to ensure stock is readily available when needed.

• Maintained a safe and healthy working

environment by establishing, following and

enforcing standards and procedures; hence ensuring the workshop and warehouse are accident free

• Communicated Administration ’issues with

management while communicating collaboratively with both internal and external stakeholders

• Reviewing the acknowledgements for agreement with purchase orders, and resolving any discrepancies with the supplier to the best possible advantage for the organisation

• Developed, implemented and managed
• business plan to promote profitability
• Reduced office supply overheads by 40% by brainstorming with employees on their needs and proper use of office tools
• Skillfully interacted with both internal and
• external stakeholders to obtain best quality in pricing and product and services
• Prepared 20 company meetings initiating effective strategies which helped with presentation
• Responded promptly to requests from employees for essential office supplies necessary for job functions, improving company productivity by 70%
• Continuously evaluated business operations to effectively align workflows for optimal efficiency coverage and customer satisfaction.
• Report discrepancy between physical counts nd computer records

• Kept records on customer interactions
• Followed Communication guidelines to maintain higher customer satisfaction
• Responded to customer queries
• Resolved complaints and found solutions to complaints
• Showed empathy, Respect to customers
• Listened actively and communicated clearly with the customers
• Maintained a positive attitude towards customers' complaints and exercised patience with customers.