Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Operations Assistant (Intern)
Huachen International Supply Chain Ltd
Ndola
01.2025 - Current
Prepared tracking reports and ensured compliance with transport regulations.
Supervised low-bed trucks and coordinated logistics operations.
Managed all company documentation and ensured accuracy and timely updates.
Applied for travel expenses and fuel allocations for drivers and staff.
Prepared road manifests and maintained organized transport records.
Participated in recruitment processes, including interviews with HR and the Operations Manager.
Supported daily operations by coordinating shipments and inventory management.
Assisted in preparing documentation for customs clearance and regulatory compliance.
Maintained communication with suppliers to ensure timely order fulfillment.
Organized and updated logistics databases for better tracking of shipments.
Collaborated with team members to streamline operational processes and workflows.
Participated in meetings to discuss improvements in supply chain efficiency.
Managed correspondence with clients regarding order status and delivery updates.
Monitored daily operations and identified areas for improvement.
Ensured adherence to safety protocols within the department at all times.
Maintained records of operational activities and documented changes as required.
Evaluated existing systems and proposed solutions to enhance productivity.
Developed strategies for streamlining current processes to maximize efficiency gains.
Assisted in developing presentations that highlighted key insights gleaned from analysis of operational data.
Coordinated with other departments to ensure smooth operation of processes.
Generated detailed reports on the cost-effectiveness of different operations initiatives.
Participated in the planning and execution of special projects.
Assisted in budget tracking and expense management for operations department.
Monitored and reported on key operational performance indicators.
Contributed to the development of operational strategies and objectives.
Assisted in analyzing operational processes and recommended improvements.
Stock Taker
Epiroc Zambia
01.2024 - 02.2025
Conducted accurate stock counts and inventory verification.
Supported the team in reconciling stock discrepancies.
Conducted thorough inventory counts to ensure accurate stock levels.
Implemented best practices for safe handling of materials during stocktaking.
Monitored stock discrepancies and reported findings to management promptly.
Developed efficient workflows for conducting regular stock audits seamlessly.
Ensured compliance with company policies during all stock-taking activities.
Ensured products are stored safely and securely within the warehouse.
Events Coordinator
ZIPS CBU Chapter
01.2020 - 01.2021
Organized events and ensured smooth execution in line with procurement and logistics planning.
Developed event timelines to ensure smooth execution of activities.
Collaborated with teams to create promotional materials for various events.
Established relationships with local businesses for sponsorship opportunities and partnerships.
Assisted in budget planning and tracked expenses for multiple events throughout the year.
Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
Provided on-site support during the day of the event including problem solving if necessary.
Ensured effective communication between vendors and suppliers before, during and after the event.
Developed event themes and concepts to ensure successful execution of events.
Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
Enumerator
Central statistics office
01.2016 - 10.2018
Conducted interviews and gathered reliable data for national development assessments.
Recorded and verified information using digital data collection tools.
Assisted in training new enumerators on data collection protocols.
Organized field visits to ensure comprehensive data coverage.
Collaborated with team members to resolve data discrepancies.
Communicated effectively with respondents to obtain accurate responses.
Maintained confidentiality of collected information throughout the process.
Prepared reports summarizing collected data for further analysis.
Ensured that all collected data was stored securely according to established protocols.
Prepared reports summarizing survey findings and presented them to stakeholders.
Collaborated with other team members on research projects as needed.
Evaluated existing procedures for collecting data and made recommendations for improvement.
Traveled throughout assigned geographical areas to conduct face-to-face interviews with respondents.
Documented any issues encountered during field visits or while processing survey forms.
Developed questionnaires to be used during interviews with participants.
Analyzed survey results to identify trends and patterns in the collected data.
Recorded survey responses accurately into the appropriate database system.
Conducted surveys in a professional manner, ensuring accuracy and confidentiality of data.
Coordinated with supervisors regarding daily tasks, progress updates, and feedback.
Attended training sessions related to conducting surveys, collecting data, and interpreting results.
Performed quality control checks on all completed surveys before submitting them for review.
Education
Bachelor of Science - Public Procurement
Copperbelt University
Kitwe Zambia
05-2025
O-Level School Certificate -
Eastern Girls Secondary School
Chipata Zambia
10-2016
Skills
Project management
Logistics coordination
Data analysis
Compliance monitoring
Effective communication
Inventory management
computer proficiency
Negotiating
Analytical
Team player
Leadership skills
Document organization
work plan and procedure manual formulations
strategic planning
Attributes
Self-motivated and hardworking
Critical thinker with strong attention to detail
Able to work under minimum supervision
Willing to go the extra mile
Adaptive team player
References
Christine Lesa, School of Business, The Copperbelt University, +260 976 781 787
Customer Support Officer at Runjiang International Supply Chain Management Co.Customer Support Officer at Runjiang International Supply Chain Management Co.