Kate Mwikisa
Lusaka
Summary
To keep learning. Develop tactical skills that will enhance my abilities, Aid to the attainment of the organizational goals, improve my impersonal skills and customer relations.
I am a Territory Sales Executive with a background in Customer service and Sales for over 3 years. I have acquired skills in marketing, product training and selling, product negotiations, and phone network installations. While working, I improve customer satisfaction, meet and exceed targets. I achieve success and ensure timely delivery of results, directly contributing to the growth of the company. i have a record of accomplishment of using logical and methodical approaches to achieving tasks and I am an excellent communicator with good interpersonal and leadership skills. I am so enthusiastic in finding opportunities during challenges and would look forward to joining your organization.
Overview
10
10
years of professional experience
Work History
Territory Sales Executive
Airtel Zambia
07.2022 - Current
- Creating and discovering new clientele for airtel Zambia while maintaining relationships and rapport with existing ones (Provision of KYC devices, branding materials and Sim card seeding)
- Complying of zonal reports on behalf of the zonal business manger
- Zonal representative in creating messages on behalf of the company to send out to airtel customers daily
- Team lead, supervising and training a group of more than 20 direct sales agents (Customer onboarding, increasing Gross Add, product training)
Data Sales Executive (DSE)
Zambia Telecommunication Company LTD (ZAMTEL)
11.2021 - 04.2022
- Making sales and promoting Zamtel data sales, other (GSM) products and services (phones, LTE routers and MiFi)
- Creating and discovering new clientele while maintaining relationships and rapport with existing ones (Provision of KYC devices, branding materials, bundles and Sim card seeding)
- Team lead, supervising and training a group of 20 direct sales agents (Customer onboarding, increasing GA, product training)
Call Center Agent
Zambia Telecommunication Company LTD (ZAMTEL)
05.2020 - 10.2021
- Assisting and attending to customers with various queries through the FCR system
- Reaching and exceeding targets (of 250 calls per shift, inbound calls)
- Upselling and Crossing selling various products and services
Human Resource Consultant
Richland Lodges Livingstone
09.2019 - 09.2019
- Appraisals
- Handling employee grievances
- Making contracts
Cashier
Ablaze Cinema
Livingstone
06.2019 - 09.2019
- Handling cash
- Purchases
- Deposits
- Customer care
Office Assistant (internship)
KJK AND ASSOCIATES
Lusaka
11.2017 - 01.2018
- Receptionist, welcoming and assisting customers on behalf of the company
- Deposits of cash and cheques to the bank
- Customer care
- Preparing contracts for employees in the organization
Sales Lady
Maweja Import & Export
Livingstone
10.2014 - 12.2015
- Attending to customer
- Inform manager when the shop is out of stock
- Deposit cash
- Help with account receivables
Education
Diploma - Human Resources Management
National Institute of Public Administration (NIPA)
Lusaka06.2018
Certificate - Information Technology and Technology
Youth Community Training Center (YCTC)
Livingstone05.2014
GCE O’LEVELS -
Katondwe Girls
01.2013
Skills
- Exceptional communication skills
- Interpersonal skills
- Networking skills
- Team Lead
- Teamwork
- Independence
- Sales skills
- Upselling
- Cross-selling
- Ability to work under pressure
- Following instructions
- Quality results delivery
Phonenumbers
- 260978980711
- 260971009523
Personal Information
- Date of Birth: 04/14/96
- Gender: Female
- Marital Status: Married
References
- Mr. Mukupa Chilufya, Regional Business Manager, ZAMTEL, Choma, 260950003802/0978980530
- Mrs. Sombo Phiri, Call center team lead, Client care Solutions Lusaka, 26095003103 / 260977374579
- KJK Tembo, PUBLIC PENSION FUND HQ, KJK tembo and associates, 260977802862
Personalinterestsandobjectives
- To keep learning.
- Develop tactical skills that will enhance my abilities.
- Aid to the attainment of the organizational goals, improve my impersonal skills and customer relations.
Timeline
Territory Sales Executive
Airtel Zambia
07.2022 - Current
Data Sales Executive (DSE)
Zambia Telecommunication Company LTD (ZAMTEL)
11.2021 - 04.2022
Call Center Agent
Zambia Telecommunication Company LTD (ZAMTEL)
05.2020 - 10.2021
Human Resource Consultant
Richland Lodges Livingstone
09.2019 - 09.2019
Cashier
Ablaze Cinema
06.2019 - 09.2019
Office Assistant (internship)
KJK AND ASSOCIATES
11.2017 - 01.2018
Sales Lady
Maweja Import & Export
10.2014 - 12.2015
Diploma - Human Resources Management
National Institute of Public Administration (NIPA)
Certificate - Information Technology and Technology
Youth Community Training Center (YCTC)
GCE O’LEVELS -
Katondwe Girls