Katendi Waana
Lusaka
Summary
Dynamic and proactive development professional with a bachelor's degree in Development Studies and diverse experience in business development, customer service, and humanitarian support. Proven skills in stakeholder engagement, administrative support, and project coordination gained through volunteering at Maina Soko Medical Center, interning at Zambia Airports Corporation, and volunteering at UNHCR. Strong problem-solving abilities and a deep commitment to community development, adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
4
4
years of professional experience
Work History
Humanitarian Worker
UNHCR - The UN
10.2020 - 06.2022
- Provided crisis counseling and intervention services to clients in emergency situations.
- Educated clients and families on mental health, wellness and recovery topics.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Facilitated peer support groups to help clients connect with others.
- Implemented community outreach programs to promote mental health awareness.
Duty Officer
Zambia Airport Cooperation Limited (ZACL)
04.2024 - Current
- Managed aircraft doors, ensuring passengers are on the right flight at their designated times.
- Ensured that bags were tagged rightly to avoid losing them.
- Offered Good customer service for customer satisfaction; such as aiding those on wheelchairs and
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
Volunteer: Business Development Department
Mainasoko Medical Center
06.2023 - 04.2024
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor's Degree - Development Studies
University of Lusaka
Lusaka, Zambia06.2023
Skills
- Monitoring and Evaluation
- Project Management
- Development Planning
- Emergency Management
- Political Science
- Human Resources
- Communication
- Urban and Regional Planning
- Health Systems
- Poverty and Development
- Foreign Aid
- Entrepreneurship
- CSO and Development Governance
- Local Development Strategies
Websites
Playing Chess, Dancing, Touring, Reading
I enjoy playing chess as it sharpens my problem-solving skills and enhances strategic thinking. I am passionate about various dance styles, which allow me to express myself creatively and maintain an active lifestyle. I also love exploring new places, experiencing different cultures, and expanding my perspective through travel. An avid reader, I have a keen interest in books on personal development, global affairs, and fiction, which fuels my passion for continuous learning and broadens my understanding of the world.
Languages
Bemba
Native language
English
Advanced
C1
Bemba
Upper intermediate
B2
Interests
- Team sports
- video blogging
- Traveling
- Puzzles
- Volunteering
Timeline
Duty Officer
Zambia Airport Cooperation Limited (ZACL)
04.2024 - Current
Volunteer: Business Development Department
Mainasoko Medical Center
06.2023 - 04.2024
Humanitarian Worker
UNHCR - The UN
10.2020 - 06.2022
Bachelor's Degree - Development Studies
University of Lusaka
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