Summary
Overview
Work History
Education
Skills
Certifications and Memberships
Timeline
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Katongo Chisakuta

Lusaka

Summary

Results-driven IT professional with a strong ability to prioritize tasks and manage multiple projects simultaneously. Proven track record of taking initiative and stepping up to support team goals. A dedicated and passionate individual with exceptional organizational skills and attention to detail. Effective team player with a strong ability to collaborate and deliver high-quality results. Skilled in providing technical support, implementing security measures, and developing expertise in hardware maintenance and user management.

Overview

2
2
years of professional experience

Work History

Management Trainee

First Capital Bank
12.2024 - Current
  • Oversaw daily operation of core banking IT systems to enable seamless transaction processing.
  • Managed the IT help desk, resolving technical issues affecting software and hardware to minimize service disruptions.
  • Enforced IT security standards and procedures to protect bank and customer information.
  • Conducted hands-on IT training sessions to enhance employee proficiency with banking systems.
  • Liaised with external vendors to ensure timely support and upgrades of IT infrastructure such as ATM's and printers.
  • Monitored and optimized banking networks, mass mailing, and communication systems to ensure uninterrupted operations

IT Intern

Konkola Copper Mines
06.2023 - 08.2023
  • Provided technical support at the service desk, assisting end-users with software installations, hardware configurations, and network connectivity issues.
  • Assisted in upgrading operating systems and software applications, transferring user data, and managing inventory.
  • Implemented security measures such as installing antivirus software and encryption software.
  • Developed skills in hardware maintenance, troubleshooting, and user management.

Education

Bachelor of Science - Computer Information Systems

University of Botswana
Gaborone, Botswana
10.2024

High School Diploma -

Fatima Girls Secondary School
Ndola, Zambia
11.2018

Skills

  • Strong Communication
  • Web Application Development
  • Continuous learning mindset
  • MySQL
  • Team collaboration abilities
  • HTML
  • Java
  • Microsoft Word and Excel
  • CSS
  • JavaScript

Certifications and Memberships


  • ICTAZ Associate Member 01/25 to Current
  • CC – Certified in Cybersecurity (In Progress)

Timeline

Management Trainee

First Capital Bank
12.2024 - Current

IT Intern

Konkola Copper Mines
06.2023 - 08.2023

Bachelor of Science - Computer Information Systems

University of Botswana

High School Diploma -

Fatima Girls Secondary School

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Katongo Chisakuta