KATOTO MULALAMI
Lusaka
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Cashier, Sales Assistant
HIRIDER 4x4 world limited
Lusaka , Zambia
02.2023 - Current
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provides a positive customer experience with friendly and courteous service.
Sales Agent
Professional Insurance Corporation Zambia (PICZ)
Lusaka , Zambia
01.2017 - 12.2019
- Ensured compliance with company policies and procedures at all times.
- Attended meetings with current and prospective customers to discuss their business needs.
- Developed relationships with customers by providing excellent customer service.
- Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs. Suggests modifications and updates to clients existing insurance policies. Builds customized insurance policies and packages to meet clients needs.
Education
Bachelor of science in Public Health
CHRESO UNIVERSITY
Lusaka 07-2025
Field Attachments - Inspectorate, Funeral Department, Waste Management
Lusaka City Council
Lusaka 08-2022
Certificate - Insurance Agents’ Competence Training
Insurance Business Academy
Lusaka 05-2018
General Certificate of Education (G12) -
Gospel Outreach Christian Academy (GOCA)
Lusaka 11-2012
Skills
- Cash Handling
- Cash Register Operation
- Payment Collection
- Problem solving, critical thinking skills
- Teamwork, empathy, emotional intelligence
- Flexibility
- Attention to detail, digital skills
- Professionalism and strong work ethic
Languages
English
Advanced
C1
Timeline
Cashier, Sales Assistant
HIRIDER 4x4 world limited
02.2023 - Current
Sales Agent
Professional Insurance Corporation Zambia (PICZ)
01.2017 - 12.2019
Bachelor of science in Public Health
CHRESO UNIVERSITY
Field Attachments - Inspectorate, Funeral Department, Waste Management
Lusaka City Council
Certificate - Insurance Agents’ Competence Training
Insurance Business Academy
General Certificate of Education (G12) -
Gospel Outreach Christian Academy (GOCA)