Keji Mukosayi
Solwezi
Summary
A results-driven and certified IT leader with over a decade of progressive experience in IT operations, infrastructure management, and digital transformation across the utility, telecom, and government sectors in Southern Africa.
Proven expertise in aligning IT strategy with organisexperience ational goals, leading cross-functional teams, managing complex projects, and supporting mission-critical systems.
Fluent in English and French, with multi-country work experience, and a strong appreciation for diversity, inclusion, and capacity building.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head Information & Communications Technology
North Western Water Supply & Sanitation Company Limited
Solwezi, Zambia
06.2022 - Current
- Developed and executed IT strategy in line with organisational goals
- Led cross-training and development of IT staff
- Negotiated IT service contracts and managed vendor relationships
- Ensured compliance with legal, regulatory, and internal IT standards
- Reviewed and upgraded IT architecture and systems
- Developed disaster recovery and business continuity plans
- Maintained regular communication with executive leadership on IT matters
IT Infrastructure Administrator
INFRATEL Corporation Limited
Lusaka
11.2020 - 05.2022
- Provisioned and managed storage and cloud services for corporate clients across multiple sectors.
- Led incident and change management processes ensuring minimal downtime and optimal performance.
- Coordinated server decommissions and system upgrades to maintain compliance and security.
- Conducted system health checks, monitored performance, and implemented optimization strategies.
- Managed hardware and software inventory and lifecycle processes for data centre environments.
System Engineer
IDEMIA
Johannesburg, South Africa
05.2015 - 10.2020
- Performed system installations.
- Assured accurate configuration management and change management of hardware and software.
- Wrote programs, scripts and batch procedures as required to improve system functionality.
- Performed and validated system backups.
- Audited support activities for customer systems and sites.
- Created and implemented relevant procedural documentation.
- Planned for technical events, in addition to internal and external training.
Information Technology Officer
Nkana Water Supply & Sanitation Company Limited
Kitwe, Zambia
03.2012 - 05.2015
- Assessed IT security risks and implemented data protection policies
- Administered SQL databases and backup systems
- Delivered in-house training on office software and systems
- Supported infrastructure and end-user systems across departments
Software Developer
Oribicom
Lusaka, Zambia
12.2011 - 03.2012
- Analysed user requirements.
- Tested new modules and found errors.
- Developed technical specifications and plans.
- Investigated new technologies.
- Corrected software defects.
Education
Master of Business Administration - Management Strategy
University of East London
United Kingdom06-2026
Bachelor of Science - Computing
University of Greenwich
United Kingdom02-2011
Skills
- IT Strategy and Governance
- Infrastructure Management
- Cloud and Data centre technologies
- Project and Change Management
- Cybersecurity and Compliance
- Team Leadership
- Vendor and Stakeholder Management
Websites
Certification
- PRINCE2 Foundation in Project Management
- ITIL Foundation in IT Service Management
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Security, Compliance and Identity Fundamentals
- Microsoft 365 Certified: Fundamentals
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified Solutions Expert: Server Infrastructure
- Cisco Certified Network Associate: Routing and Switching
- Oracle Database 11g Administrator Certified Associate
- Oracle Cloud Infrastructure: Certified Architect Associate
- Oracle Cloud Infrastructure: Certified Architect Professional
- Oracle Cloud Infrastructure: Certified Cloud Operations Associate
- Oracle Cloud Infrastructure: Developer Certified Associate
- Oracle Cloud Infrastructure: Foundations Certified Associate
- Oracle Cloud Infrastructure: Autonomous Database Certified Specialist
Languages
English
First Language
French
Elementary (A2)
A2
Timeline
Head Information & Communications Technology
North Western Water Supply & Sanitation Company Limited
06.2022 - Current
IT Infrastructure Administrator
INFRATEL Corporation Limited
11.2020 - 05.2022
System Engineer
IDEMIA
05.2015 - 10.2020
Information Technology Officer
Nkana Water Supply & Sanitation Company Limited
03.2012 - 05.2015
Software Developer
Oribicom
12.2011 - 03.2012
Master of Business Administration - Management Strategy
University of East London
Bachelor of Science - Computing
University of Greenwich
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