KELLY SHIYENGE
Livingstone
Summary
Dynamic professional with a proven track record in project coordination and sales leadership, notably at NHIMA. Excelled in relationship building and data analysis, achieving significant sales targets and enhancing operational efficiency. Skilled in multitasking and strategic planning, consistently delivering results and fostering stakeholder engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Provincial Coordinator
NHIMA
12.2020 - Current
- Coordination of Project activities within the province.
- Provide guidance and education on services on offer to members.
- Coordinates the customer registration in the province.
- Effectively plans, communicates, and coordinates membership registration
activities with colleagues and supervisors in the province. - Coordinates the day-to-day operations of the Member Registration Assistants
within the Province. - Manages the stakeholder relations within the province.
- Participates in provincial activities.
- Supervises maintenance of records of member interactions and effectively
performs any other official duties assigned by the supervisor from time to time.
Sales Supervisor
Zsic Life
09.2009 - 11.2020
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns and insurance claims efficiently.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Ensure that the sales representatives and sales agents have sufficient expertise to sell the appropriate insurance products to the client.
- Verifying financial ability by ensure that the client has the financial means to pay for the policy.
- Managing sales agents, lead and track the performance of life insurance agents.
- Stay current with industry trends, product knowledge, and regulatory requirements.
Monitoring and Evaluation Officer
CARE International
01.2013 - 12.2014
- Collect data, analyze it, and report on project outcomes
- Coordinate and administer data management, including data quality assessments.
- Prepare and maintain databases, and enter project data into them.
- Draft reports and provide feedback to staff.
- Conduct research activities.
- Help develop M&E work plans.
- Conduct outreach and community engagement activities.
Sales Executive
Tyre Kings Ltd
01.2009 - 09.2009
- Providing Management with feedback on sales strategies.
- Sales Calls / Sales visits to prospective and current clients.
- Advise clients on the advantages of the products.
- Develop effective client relationships.
- Negotiate orders and ensure they are followed through completely.
Education
Bachelor of Science - in Marketing
University Of Zambia
Lusaka, Zambia11-2025
No Degree - Health Financing For Universal Health Coverage
World Health Organization
Geneva, 05-2021
No Degree - Certificate In Insurance
Zambia Insurance And Business Study
Lusaka, Zambia08-2015
No Degree - Diploma In Marketing
Copperbelt University
Kitwe, Zambia08-2008
Skills
- Relationship building
- Data entry and reporting
- Multitasking and organization
- Work Planning and Prioritization
- Customer Service
- Ms Office
- Decision-making
- Project coordination
- Time management
- Professional networking
- Presenting ideas and plans
- Report writing
- Problem-solving
- Staff management
- Information collection
- Business administration
- Negotiation
- Insurance verification
- Business development
- Team collaboration
- Conflict resolution
- Self motivation
- Reliability
- Team building
- Goal setting
- Continuous improvement
- Office management
Accomplishments
- Received an Achiever's Award for Outstanding performance in Insurance Industry.
- Received Award for Best Upcoming Company Branch.
- Received Award for Best Customer Service and Community Impact.
Affiliations
- Full time member of Zambia Institute Of Marketing (ZIM)
- Member of Pensions Insurance Authority (PIA)
Certification
- John Makswell Certified Certificate in Leadership.
- Certificate of Participation in NHIMA Medical Insurance Webinar by ZEP-Pre Academy.
Languages
English, Bemba,Lenje,Tonga,Nyanja,Lamba,Kaonde.
Native language
Timeline
Provincial Coordinator
NHIMA
12.2020 - Current
Monitoring and Evaluation Officer
CARE International
01.2013 - 12.2014
Sales Supervisor
Zsic Life
09.2009 - 11.2020
Sales Executive
Tyre Kings Ltd
01.2009 - 09.2009
Bachelor of Science - in Marketing
University Of Zambia
No Degree - Health Financing For Universal Health Coverage
World Health Organization
No Degree - Certificate In Insurance
Zambia Insurance And Business Study
No Degree - Diploma In Marketing
Copperbelt University
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