Kelvin Banda Chanda

Work History

Regional Manager, Operations

FNB Zambia

Kitwe

11.2022 - Current

Engaged in regular meetings with branch managers and administrators to analyze risk and operational challenges, furnishing expert advice on ways to enhance performance.
Kept track of team's performance relative to the goals and objectives outlined by executive management.
Collaborate with cross-functional teams to successfully implement multiple projects.
Enhance cost optimization by managing regional expenses.
Streamlined operations in various branches by implementing efficient processes for better management of operational matters.
Increased risk awareness within the organization by conducting comprehensive Branch Process/Risk Reviews and providing specialized training to bridge identified control gaps.
Act as a liaison with internal and external auditors. Ensure that process and risk review finding action plans are implemented in the shortest possible time by branch management.
Seek and drive innovation opportunities for internal process improvement.
Review and scope manual processes for automation to drive efficiencies, including recommendation of updates to specific FNB golden rules in the key control environment.
Delivered support and mentoring to employees in various locations within the region, on an as-needed basis.
Collaborate closely with Human Capital department on matters related to employee relations.

Branch Manager

FNB Zambia

Ndola

10.2018 - 10.2022

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Conducted regular performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Resolved escalated customer complaints in a timely manner.
Participated in community events to promote brand awareness.
Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Managed and inspired team members to perform to full potential, driving branch profitability.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Developed strategies to increase customer satisfaction and loyalty.

Branch Manager

FNB Zambia

Chingola

01.2017 - 09.2018

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Conducted regular performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Resolved escalated customer complaints in a timely manner.
Participated in community events to promote brand awareness.
Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Managed and inspired team members to perform to full potential, driving branch profitability.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Developed strategies to increase customer satisfaction and loyalty.

Branch Manager

Investrust Bank Plc

Chirundu, Ndola, Chipata

07.2013 - 12.2016

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Conducted regular performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Resolved escalated customer complaints in a timely manner.
Participated in community events to promote brand awareness.
Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Managed and inspired team members to perform to full potential, driving branch profitability.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Developed strategies to increase customer satisfaction and loyalty.

Operations Officer

Finance Bank Zambia

Lusaka

10.2010 - 06.2013

Monitored and evaluated performance metrics to ensure operational objectives were met.
Effectively manage and support Branches to ensure they meet operational, customer, compliance, and bank targets and produce results that satisfy shareholder objectives.
Supervise and manage Operations Officers.
Act as escalation point for all issues raised by branches requiring Head Office support until full resolution.
Ensure sound liquidity management in branches.
Manage the grievance and disciplinary procedure in branches.
Member of the Branch Opening Committee and other projects that affect Operations.
Represent the Bank at the Bankers Association of Zambia Technical Committee and the Cheque Standards Committee.

Officer- Process Optimisation Project

Finance Bank Zambia

Lusaka

08.2010 - 10.2010

Full time member of the Process Optimization Project (POP) in the Bank to redesign processes in order to achieve improved customer service delivery, increase efficiency and productivity, reduce turnaround times, eliminate waste and reduce costs with the aim of increasing employee and customer satisfaction.
Implemented new technologies as needed to enhance productivity levels in the workplace.
Participated in regular meetings with upper management regarding progress updates on current initiatives.
Oversaw the development and implementation of operational procedures.

Internal Auditor

Finance Bank Zambia

Lusaka

01.2009 - 08.2010

Reviewed the adequacy of controls established to ensure compliance with policies, procedures and best practice.
Assess the reliability and security of financial management information, and the systems and operations that produce the information.
Review established procedures and systems, and propose improvements where weaknesses are found, in liaison with Risk Managers.
Appraise the use of resources with regard to efficiency and effectiveness.
Contribute to the development of security and controls for new products, selected according to the risk involved, and to check that adequate controls are incorporated.
Follow up Audit Response Reports and ensure remedial action is taken.
Follow up Risk and Compliance Reports on validation of corrective action.
Validate risks and controls; add new risks and controls in liaison with the Risk Management Department, as observed during audits.
Conduct ad hoc and fraud investigations.

Graduate Management Trainee

Finance Bank Zambia

Lusaka

01.2008 - 12.2009

Successfully completed hands-on Graduate Trainee Programme that entailed working in all Lusaka Branches of Finance Bank Zambia in various departments such as Customer Service, Cash, Credit, Clearing, Transfers, Credit, and Branch Accounts.
Also worked in the Core Head Office Departments, i.e. Operations and Retail Banking, Credit, Marketing, and Treasury.

Summary

Overview

Work History

Regional Manager, Operations

Branch Manager

Branch Manager

Branch Manager

Operations Officer

Officer- Process Optimisation Project

Internal Auditor

Graduate Management Trainee

Education

Professional Diploma in Banking And Finance - Banking And Finance

Bachelor of Arts - B.A. in Public Administration And Economics

Grade 12 Certificate -

MBA - Finance

Skills

Accomplishments

References

Timeline

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