Kelvin M Chikombo
Lusaka
Summary
Highly responsive and experienced IS professional with a strong ability to prioritize requests and tasks. Utilizes independent judgment and initiative to effectively resolve problems and make recommendations. Collaborative team player dedicated to enhancing Information Systems through adaptability to rapid technological changes.
Overview
25
25
years of professional experience
Work History
Senior Internal Auditor - IS
ZESCO Ltd
Lusaka
01.2022 - 12.2022
- Sees to it that an effective evaluation of information control is undertaken for the organization's system operating guidelines, backup and disaster recovery, communication control, security systems, and system maintenance to prevent system breakdowns;
- Coordinates the creation of the memo of audit finding to ensure that there is sufficient documentation to back up all completed audits and findings;
- Teaches other audit personnel how to use computerized audit techniques and methodologies to make the approaches easier to use;
- Evaluates the ZESCO Ltd internal control processes and security for the systems being developed, and updates them to the most recent versions for improved functionality and usability;
- Conducts research on pertinent cutting-edge tools, devices, and/or systems currently in use in the sector in order to suggest changes where necessary;
- Consults with managers and staff to create and implement the best possible solutions to operational problems involving the usage of computer information systems
Cybersecurity, Snr Data Protection Analyst
ZESCO Ltd
Lusaka
01.2018 - 12.2021
- Ensured that ZESCO LTD processes the personal data of its staff, customers, providers or any other individuals (also referred to as data subjects) in compliance with the applicable data protection rules
- Develop and Implement Data Management and Classification policies
- Design, test and implement ZESCO's Data Protection Technology rule set
- Technologies include Data Loss Prevention, Cloud Access Security Broker (CASB) and Data Classification
- Analyze system services, operating systems, networks and applications from a data security perspective discovering security issues that appear under new threat scenarios
- Collaborate with stakeholders to capture initial and ongoing key management and encryption policy requirements, develop and test these policies, and implement these successfully into the production environment
- Manage Data Loss Prevention systems (MDM, DLPs, PKIs) and minimize data leakages
- Participate in security incident handling and investigations as required
- Assist with developing and implementing security measures to secure ZESCO data throughout its lifecycle (on-premises, in transit and on cloud)
- Design and implement appropriate security controls commensurate with data classification
- Ensure that users and data subjects are informed about their data protection rights, obligations and responsibilities and raise awareness about them
- Draw ZESCO's attention to any failure to comply with the applicable data protection rules
- Analyze ZESCO's data protection projects and/or programs which include, but are not limited to, solution and service enhancements, new data protection technology evaluation, new data protection functionality testing, project requirement gathering and analysis
- Work together with the internal audit team on internal and external assessments
- Required to know tasks from Cybersecurity's Infrastructure, GRC and SOC sections so that if needed you fit in seamlessly
- Conduct Cybersecurity awareness training for employees
Windows, Systems Administrator
ZESCO Ltd
Lusaka
11.2007 - 12.2017
- Providing systems administration for uninterrupted IT services in a 24/7 technology infrastructure management and support environment
- Spearheading the migration of part of ZESCO Infrastructure to Microsoft Cloud (Azure)
- Managing and Administering SharePoint 2013, 2016, TMG, Windows Servers 2008,2012, 2016, Exchange 2013,2016 and Active Directory administration, Network Administration
- Manages the SMS Information systems implemented by ZESCO used by call center and RCC to communicate mainly with Customers by broadcast SMS messages to all or a selected group of its customers
- Provide direct technical support to end users for all IT related issues both hardware and software, including troubleshooting, account maintenance and training
- Administer and maintain the windows directory services to ensure that only authenticated and authorized users access network resources
- Provide accurate inventory for ZESCO resources including software, servers, workstations and Laptops
- Provide Microsoft Windows Server Operating System Security, maintenance and support and monitor server performance and availability
- Initiate and complete Microsoft Windows server operating system updates
- Evaluate and monitor new software releases, system upgrades, evaluates and install patches and resolve software related problems on the windows Servers
- Responsible for desktop infrastructure security including patch management
- Manage standardization and administration of desktops in local office and remote locations, assist in implementing, executing, maintaining, and documenting proper disaster recovery and business continuity procedures
- Provide secondary assistance to desktop support team with technically challenging issues
- Maintain and administer Server Room Operations (Capacity, Temperature, Power, UPS)
- Administer defined backup strategies, Administration of the virtual server Windows OS
IT Support Technologist
ZESCO Ltd
Lusaka
06.2003 - 10.2007
- Responsible for the smooth running of computer systems and ensuring users get maximum benefits
- Duties includes:
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Helpdesk support for all locations countrywide that's talking staff/clients through a series of actions, either face to face, over the telephone or remote tools e.g
- Virtual Network Connection (VNC) to help set up systems or resolve IT related issues;
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults; Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of BIS and new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers and other professionals, e.g., BIS software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment
- Configure, install, and maintain network equipment, connectivity, and network services across local area networks (LAN) and Wide Area Networks (WAN)
- Install, configure and maintain standardized Microsoft Desktop/Laptop Systems and remote computing environment
- Supports IT team as needed; i.e
- Team projects/rollouts, hardware and software support
Computer Operator
Mikwa Investments
Lusaka
01.1998 - 10.2000
- Receiving Medical supplies and others goods for the pharmacy and input in the computer so that they are ready to put on the shelf and be sold using Point of Sale machines
- Carrying the coding and pricing of goods and services
- Carrying out stock checks and Inventories and advise management accordingly
- Ensures that computers and peripherals working and available all the time
- Ensure that printer receipt papers are in supply always
- Ensure that all items on the shelf have been entered in the computer and properly coded
Education
MBA - Artificial Intelligence & Machine Learning
DPU - Dr. D. Y. Patil Vidyapeeth
Pune, India09-2024
Master of Science - Project Management
University of Zambia
Lusaka, Zambia07-2020
BSc (HONS) - Computing
University of Greenwich
London, England07.2012
Diploma - Information Systems and Programming
NIPA
Lusaka, Zambia09.2003
Skills
- Detail-oriented
- Results driven
- Exceptional computer engineering skills
- Virtual Meetings Facilitation
- VPN
- Firewall
- Microsoft Azure Cloud Computing
- Apple Products Configuring
- Mobile/Smart phones support
- Smart Draw
- Windows Servers Backup
- HP Servers Configuration
- Dell Servers Configuration
- OS Installations
- MS Office Suite
- O365
- MS Visio
- MS Project
- HPE Servers Preventive Maintenance
- HPE Storage
- Power Shell
- HyperV
- MySQL
- SQL
- Oracle
- Wi-Fi
- Access Points
- TCP/IP
- Networking
- SharePoint Online
- Blackberry Enterprise Server
- Solaris Systems Admin
- ICT Cybersecurity Awareness Trainer
- Mobile Device Management
- Regulations and compliance
- Policy compliance
- Audit Planning
- Internal Controls
- Data Analytics
- Fraud investigations
- Risk Management
- Proficient with [Technology]
Personal Information
Age: 46
Activitiesandawards
- Labour Day Award
- Committee Member, Zambia Agriculture and Commercial Show
- Committee Member, Southern African Power Pool Conference, 2012
- Committee Member, Africa Hydropower Symposium, 2013
- Microsoft In-house Training
- Organizing Corporate Social Responsibility Events
- Blackberry Enterprise Server Training, 2010
- Solaris 11 Training, 2012
- Symantec NetBackup Training
References
- Mark Singogo, Manager - Cyber Security, ZESCO LTD Head Office, P.O BOX 33304, Lusaka, Zambia, 0211361106, 0973 743390
- SC Bonaventure C. Mutale, Advocate, Ellis & Co Advocates, 8 Tito Road off Church Rd, P.O BOX 33304, Lusaka, Zambia, 0211252709, 0977 415734
- Charity Chola, Snr Manager - Infrastructure Support Services, ZESCO LTD Head Office, P.O BOX 33304, Lusaka, Zambia, 0211361130, 0955453827
Hobbies and Interests
- Working on computer-related projects
- Running
- Swimming
- Reading about emerging technologies
Affiliations
- Member of Engineering Institute of Zambia since 2020
- Member of ISACA since 2018
Timeline
Senior Internal Auditor - IS
ZESCO Ltd
01.2022 - 12.2022
Cybersecurity, Snr Data Protection Analyst
ZESCO Ltd
01.2018 - 12.2021
Windows, Systems Administrator
ZESCO Ltd
11.2007 - 12.2017
IT Support Technologist
ZESCO Ltd
06.2003 - 10.2007
Computer Operator
Mikwa Investments
01.1998 - 10.2000
MBA - Artificial Intelligence & Machine Learning
DPU - Dr. D. Y. Patil Vidyapeeth
Master of Science - Project Management
University of Zambia
BSc (HONS) - Computing
University of Greenwich
Diploma - Information Systems and Programming
NIPA
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