Kennedy Makukisi

• Deploy core network solution based on current tech trends
• Evaluate end user experience
• Level 3 Support including Starlink liaising
• Quality assurance analysis
• DWDM Transmission maintenance
• Open Access Project management
• Cybersecurity Management.
• Train and manage drafters, junior engineers and surveyors.
• Maximize resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
• Promote teamwork and demonstrated effective communication skills to improve collaboration among personnel.
• Improve project efficiency by streamlining engineering processes and implementing innovative solutions.
• Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
• Developed technical documentation for seamless communication of complex engineering concepts among team members and stakeholders.
• Delivered services to customer locations within specific timeframes.

• Provided 100+ MEF and Internet Solutions to Liquid clients
• Evaluated end user experience
• Liaised with vendors on new technological innovations
• Microsoft Azure technical support for IaaS, PaaS and SaaS
• Maintained current and in-depth understanding of business processes, needs and objectives
• Broke down technical ideas and issues into non-technical terms for business executives.
• Worked closely with product teams to define and prioritize partner feature requests
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Conducted technical workshops and education sessions for customers and technical teams on product management as well as offerings
• Conducted post-sale requirements gathering, analysis and documentation.
• Implemented monitoring tools for proactive issue detection, reducing downtime due to unforeseen technical issues for enterprise customers.
• Communicated with partners and clients to update product and implementation status at technical or functional level.
• Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
• Resolved issues related to operational components for LAN, WAN and voice systems.

• Provided 100+ Data and Internet Solutions to Liquid clients
• Deployed Networking / Security Devices
• Customer Technical Support
• Evaluated end user experience
• Liaised with vendors on new technological
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Delivered services to customer locations within specific timeframes.
• Skilled at working independently and collaboratively in team environments.

• Second Level Maintenance of PS Core Nodes
• Carried out day-to-day duties accurately and efficiently
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

• GSN Nodes Maintenance and Operations/ VAS Products
• Subscriber management (Creation and Modification)
• CS modules (MGW, MSC, USSD Gateway and HLR) daily operation (Routing and Signalling GSM, SS7, MAP, CARMEL, INAP ,CDR handling and System Data Backup)
• Voucher card management (Creation and modification)
• Online billing system (OCS), Voice Mail Service (VMS), Call Ring Back Tone (CRBT), Missed call Notification (MCA), USSD, Intelligent Exchange System (IEXS), Voucher Card System (VC) and IPTS Daily operations and maintenance
• Zamtel Mobile IP network maintenance
• Zamtel Promotions (Welcome Offer, 6to6, Zamtel Life, Content provision and Gmail SMS Chat) Daily operations including Troubleshooting
• Value Added Service Providers IPSEC VPN Setup and Maintenance
• PS modules (GGSN/SGSN, MMS and SMSC)
• External network connections via GGSN, ESME configurations (route-based VPNs and Policy based VPNs) on SMPP and Troubleshooting
• GPRS Data Roaming setup and Troubleshooting
• IN and Core Oracle and MySQL Database management
• Identified issues, analyzed information and provided solutions to problems.

• Subsystem (NSS), IN, Subscriber management (Programming and Modification)
• NSS and IN Systems (MSC, HLR, VLR, PPS, Customer care billing system and VMS
• Daily operations
• Routing and Signalling GSM, SS7, MAP, CARMEL and INAP
• Subscriber and System data backup, CDR handling
• Voucher card management (Creation and modification)
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Operations and maintenance NEAX61E, ALCATEL E10B OCB181/OCB283 and ZXJ10
• Subscriber management (Programming and modification)
• Call processor maintenance
• Subscriber and System data backup
• Billing Database management
• PABX and VPN (Multi hunting lines)
• Routing and Signaling Analysis (R2 and SS7 signaling)
• ZXJ10 (Windows NT and 2000) Workstation /Server troubleshooting and installation
• SQL Installation and troubleshooting
• LAN / WAN installation and maintenance
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Exceeded goals through effective task prioritization and great work ethic.

• Repair of office equipment (PABX, Telephones, Fax, modems, Photocopiers, Printers and Desktops)
• Repair of domestic appliances (TV, VCR, DVD, HI FI systems, etc)
• Installation of security systems and alarms
• Designing and supervising manufacturing of custom-made gadgets
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
• Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches
• Proved successful working within tight deadlines and fast-paced atmosphere
• Demonstrated respect, friendliness and willingness to help wherever needed.

CISA Certification

Networking and Systems

Data Centre Architecture planning and deployment

Cisco Service Provider(Edge)

CCNP Routing and Switching

CCIE Security Expected January 2025

Advanced Switching- A1000MM And CSN MM

Electronics and advanced troubleshooting techniques

Next Generation Technology

Switching –NEAX61E,ZXJ10 And AlcatelE10B