Kenny Chanda
lusaka,Zambia
Summary
Solution-focused IT Software Support Technician at MFI Documents Solutions, adept in MYQ printing management and technical troubleshooting. Successfully enhanced customer satisfaction through effective training and timely problem resolution. Proven ability to install software and monitor toner usage, ensuring seamless operations and user engagement. Passionate about delivering exceptional support and solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Software Support Technician
Mfi Documents SOLUTIONS
Lusaka, ZM
07.2020 - Current
- Managing MYQ Printing Management software.
- Generating of printer reports.
- Installation of toner monitoring tools.
- Delivered training sessions to customers on how to use products more effectively.
- Performed routine maintenance and software updates on support tools and customer systems.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Provided technical support and troubleshooting assistance to end-users via telephone, email, and remote access.
Education
Certificate - Electrical Engineering
Lusaka Business And Technical College
Lusaka12-2019
G12 Certificate -
Arakan Secondary School
Lusaka12-2014
Bachelor of Science - Electrical And Electronics Engineering
Information And Communication University (ICU)
LusakaSkills
- MYQ printing management
- Printer reporting
- Toner monitoring
- Technical troubleshooting
- Software installation
- Remote support
- Problem solving
- Customer training
- Documentation management
- Device installation
- Issue troubleshooting
- Software patches
- Appointment scheduling
- Hardware troubleshooting
- Requirements definition
- Hardware installation
- Network administration
- User training
- Server maintenance
- TCP/IP
- Software upgrades
- Remote Desktop
Certification
- Craft certificate in electrical engineering
- Computer application certificate
- Engineering institution of zambia certificate
- Grade 12 school certificate
Languages
English
Advanced (C1)
C1
Bemba
Advanced (C1)
C1
References
References available upon request.
Timeline
IT Software Support Technician
Mfi Documents SOLUTIONS
07.2020 - Current
Certificate - Electrical Engineering
Lusaka Business And Technical College
G12 Certificate -
Arakan Secondary School
Bachelor of Science - Electrical And Electronics Engineering
Information And Communication University (ICU)