Lumba Kerita Malala
Ndola ,Zambia
Summary
I am a Motivated Banking Assistant with proven customer service and computation skills. Friendly worker happily assists customers by handling deposits and check payments while addressing questions and concerns. Prepares individualized products and loan packages that meet customer needs.
Overview
2
2
years of professional experience
Work History
Branch Assistant
Korridor
Ndola Branch, Zambia
08.2023 - Current
- Assisted customers with their banking needs, such as opening new accounts and processing deposits and withdrawals.
- Provided customer service by answering questions about products, services, fees, and account balances.
- Processed loan applications, including verifying information on credit reports and entering data into the system.
Branch Assistant
Korridor holdings zambia
Ndola, Zambia
08.2023 - Current
- Assisted customers with their banking needs, such as opening new accounts and processing deposits and withdrawals.
- Provided customer service by answering questions about products, services, fees, and account balances.
- Processed loan applications, including verifying information on credit reports and entering data into the system.
- Balanced daily cash drawer to ensure accuracy of all transactions.
- Maintained accurate records of customer transactions in accordance with bank procedures.
- Greeted customers warmly upon arrival at the branch office.
- Conducted security checks of employees entering the premises.
- Resolved disputes between customers and other staff members.
- Ensured compliance with all applicable laws and regulations.
- Tracked customer complaints in order to identify trends that could be addressed internally.
- Attended regular training sessions in order to stay up-to-date on policies, procedures, products, services.
- Utilized computer software programs to complete tasks such as data entry or report generation.
- Handled confidential information with discretion and professionalism.
- Served as backup for other branch staff when needed during peak times or absences due to illness or vacation days.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
Education
Bachelor of Science - Nursing Administration
Lishui University
China06-2022
Skills
- Marketing support
- Scheduling appointments
- Sales proficiency
- Report Generation
- Cash handling experience
- Document Preparation
- Teller transactions
- Transaction Processing
- Recordkeeping
- Sensitive material handling
Timeline
Branch Assistant
Korridor
08.2023 - Current
Branch Assistant
Korridor holdings zambia
08.2023 - Current
Bachelor of Science - Nursing Administration
Lishui University