Sales force
Hi, I’m
Ketty . C. Chunga-Besa
Project & Business Management
Lusaka,09
Summary
A detail-oriented team player with strong organizational and leadership skills with a project management and business development background able to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
9
years of post-secondary education
4
Languages
Work History
Zambia Institute for Medical and Psychological Studies.Lusaka, Lusaka
Business Development Executive
09.2018 - 05.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Represented company and promoted products at conferences and industry events.
SickleInAfrica Lusaka
Research Assistant
04.2022 - 10.2022
Job overview
- Played key role in the mobilization efforts, working with patients and parents groups to optimize collaboration and participation in the research.
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
- Designed survey instruments tailored to specific research objectives for precise feedback gathering.
- Developed comprehensive reports on research progress, keeping stakeholders informed and engaged.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Collected research data through experimentation, surveys and leading focus groups.
- Analyzed results using analytical software and created reports.
- Developed research protocols and procedures to produce accurate results.
- Utilized advanced analytical software to analyze data sets.
- Scheduled appointments with test subjects over phone and through email.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Conducted pilot studies as part of preliminary investigations to determine feasibility and effectiveness of proposed methodologies.
Kenunga Trading LimitedLusaka
Sales Assistant
05.2016 - 03.2018
Job overview
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Executed visual merchandising strategies to attract customers and drive sales.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Processed transactions accurately while maintaining a high level of customer service.
International Development Enterprise (IDE)lusaka
Data Entry Clerk
01.2011 - 03.2012
Job overview
- Organized, sorted, and checked input data against original documents.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Analyzed current data records to provide detailed reports.
- Coded and processed applications into required electronic formats.
Education
University of ZambiaLusaka, Zambia
Bachelor of Science from Sustainable Business Management
09.2022 - 09.2025
University Overview
- Currently persuing my BSc in Sustainable Business Management
- Continuing education in Leadership and Management in Business due 2024 Sept.
National Institute For Public Administration NIPALusaka, Zambia
Diploma from Project Planning & Management
01.2009 - 10.2011
Mazabuka Girls' Secondary SchoolMazabuka, Zambia.
from School Certificate
01.2004 - 11.2006
Zambia Institute of Medical & Psychological CounseLusaka, Zambia
from Advanced Certificate in Psychosocial Counselling
01.2018 - 09.2018
Skills
Problem-Solving
Accomplishments
- Cofounder of the Zambia institute of Medical and Psychological Studies(ZIMPS) and developed a system that massive growth from just 10 students to over 2000 student populance. Successfuly managed a team of 15 departments under my supervision and ensured team goals were realized.
- Founded the Zambia Sickle Cell Anemia Society (ZSCAS), the national Umbrella organization working in partnership with the Ministry of Health and the affected communitywith beneficiary rates standing at more than 3000 patients
Software
Pipedrive
Hubspot
Trello
reding, cooking, outgoing.
I love to read, cook and taking vacations in my free time
Referees
Mr. Aubrey Zamanga
Human Resource Manager
ZIMPS College
Mobile: +260973214272
Email: zamangaa8@gmail.com
Dr. Nchangwi Syntia
ELSI Coordinator
SickleInAfrica (SPARCo)
Mobile: +26704227239
Email: nchangwisyntia@yahoo.com
Mr. Kanyembe Daniel
Project Coordinator
International Development Enterprise (IDE Zambia)
Mobile: +260977783806
Email: kanyembe@gmail.com
Timeline
University of Zambia
Bachelor of Science from Sustainable Business Management
09.2022 - 09.2025
Research Assistant
SickleInAfrica
04.2022 - 10.2022
Business Development Executive
Zambia Institute for Medical and Psychological Studies.
09.2018 - 05.2023
Zambia Institute of Medical & Psychological Counse
from Advanced Certificate in Psychosocial Counselling
01.2018 - 09.2018
Sales Assistant
Kenunga Trading Limited
05.2016 - 03.2018
Data Entry Clerk
International Development Enterprise (IDE)
01.2011 - 03.2012
National Institute For Public Administration NIPA
Diploma from Project Planning & Management
01.2009 - 10.2011
Mazabuka Girls' Secondary School
from School Certificate
01.2004 - 11.2006
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