Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
KILION NGULUBE

KILION NGULUBE

KABWE

Summary

Dynamic Customer Service and Sales Manager at Fig Tree Cafe, adept at relationship building and staff management. Achieved significant sales growth through innovative strategies and effective team training. Recognized for enhancing client satisfaction and loyalty, while fostering a high-performing sales environment. Proven ability to drive engagement and optimize performance metrics.

Overview

2026
2026
years of professional experience

Work History

Business Administrator

Fig Tree Cafe Kabwe Zambia
  • Contributed to economic success by participating in budgeting process.
  • Managed day-to-day development issues.
  • Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
  • Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
  • Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
  • Reduced errors in accounting and financial reporting by modifying current processes.
  • Lead design and review sessions with technical and business staff.
  • Streamlined office processes by implementing new project management software and training staff on its usage.
  • Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
  • Contributed to the successful launch of a new product line by coordinating logistical aspects such as inventory management and shipping coordination.
  • Facilitated fast-paced and dynamic entrepreneurial environment.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Developed strategic plans and initiatives.

Human Resources Manager

DRIVEN Ministry Zambia
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.

Social Media Manager

Footballs Association Of Zambia Central Province
08.2020 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.

Football and Career Coaching

DRIVEN Ministry Zambia
06.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Customer Service and Sales Manager

Fig Tree Cafe Kabwe Zambia
03.2009 - 02.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.

Education

Diploma - HRM, Business Administrator, Project Management

High School
Kabwe
07.2023

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance

Accomplishments

Driven ministry Zambia central province,may accomplishments, to help the football teams for boys and girls to become good players on and off the pitch, producing two under 17girls to the Zambia national team, and they both went to the worlds and African cup in 2024 ,changing their mindset and influencing them to understand the importance of team work and self believe, life coaching about having good behavior in life

Positive mindset, self driven and to stay focused in what ever you are doing.

At fig tree cafe in kabwe central province

We started small ,because of had working and focusing on development it be one of the best cafe in Zambia and i am proud to be one of the people who have contributed success in the history of development.

I believe in team work, smart strategic thinker, strategic planning is the key to success .

I'm a self driven person who believe in working hard , like a slave is to leave like a king, staying focused to my work and looking for success in any opportunity given.

If you are looking for someone who can bring success in your company then here I'm together we can move the mountain

Timeline

Social Media Manager

Footballs Association Of Zambia Central Province
08.2020 - Current

Football and Career Coaching

DRIVEN Ministry Zambia
06.2019 - Current

Customer Service and Sales Manager

Fig Tree Cafe Kabwe Zambia
03.2009 - 02.2019

Business Administrator

Fig Tree Cafe Kabwe Zambia

Human Resources Manager

DRIVEN Ministry Zambia

Diploma - HRM, Business Administrator, Project Management

High School

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KILION NGULUBE