Kimberly Phakati
Lusaka
Summary
Resourceful professional with strong communication and organizational skills. Demonstrated ability to engage with diverse teams and drive solutions through analytical thinking. Adaptable and service-oriented, with a commitment to fostering positive relationships. Multilingual with a proactive approach to challenges.
Overview
18
18
years of professional experience
Work History
Documentation Specialist
Theotis Mutemi Legal Practitioners
Lusaka
08.2024 - 01.2026
- Created and maintained comprehensive documentation for various operational processes.
- Drafted and updated vital company documents and records.
- Implemented standardized templates to enhance document consistency across departments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager - Head of Administration
Dew Fresh Products Ltd
04.2015 - 08.2024
- Delivered exceptional customer service and satisfaction through effective communication with clients.
- Recommended merchandise based on customer needs and preferences.
- Processed cash and credit payments while preparing sales slips and contracts.
- Maintained up-to-date knowledge of sales promotions, policies, and inventory management.
- Maintained comprehensive records of sales, inventories, shortages, and expenditures to support operational efficiency.
- Contacted customers to discuss requirements and proposed suitable products and services.
- Quoted prices and credit terms accurately for potential sales.
- Shared selling strategies and marketing insights with colleagues to enhance team effectiveness.
Shop Manager, Art Gallery Assistant and Cafe Manager
Yamwari, Ababa House and Zebra Crossings Café
01.2014 - 04.2015
- Front desk management
- Ensuring clients received exceptional customer service
- Managing sales on a daily basis, including cash and credit sales, receipts, exchanges and returns
- Operate office equipment, and arrange service schedule and or repairs when equipment malfunctioned.
- Correspondence with buyers and suppliers
- Balancing sales and stock taking, updating crafter and artist files, placing and receiving orders and arranging shipping of orders both locally and internationally.
Teacher
Little Big Horn Nursery School
01.2013 - 12.2014
- Compile, administer and mark examinations, or assign the work to others.
- Evaluate and mark students' class work, assignments and papers.
- Maintain student attendance records, marking and other required records.
- Maintain regularly scheduled office hours to advise and assist students.
Personal Assistant to the Director
Lusaka Building and Transport Company
01.2010 - 04.2013
- Perform payroll functions, such as maintaining time-keeping information and processing and submitting the payroll.
- Front desk management and ensuring clients received exceptional customer service
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure that accounts are balanced.
- Create, maintain and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork or maintaining documents, such as attendance records, correspondence or other material.
Journalism Internship
Radio Phoenix
01.2008 - 11.2008
- Interview of sources in the field
- Covered breaking stories for radio
- Recorded news
- Reported news
- Compile data from records to prepare periodic reports.
- Review and evaluate notes taken about event aspects in order to isolate pertinent facts and details.
- Determine a story's emphasis, length and format, and organise material accordingly.
- Research and analyze background information related to stories in order to be able to provide complete and accurate information.
- Gather information about events through research, interviews, experience or attendance at political, news, sporting, artistic, social or other functions.
Education
Associate of Arts - Diploma Hospitality Management Online
Alison
Online01-2026
Associate of Arts - Diploma | Alison | Operations Management Online |
Alison
01-2026
Associate of Arts - Diploma | Alison | Human Resources Development
Alison
Online12-2018
Associate of Arts - Diploma Food Safety
Alison
Online11-2018
Associate of Arts - Early Childhood Education
Mimu Teacher Training Center
01.2014
Certificate - Sustainable Agriculture
Kasisi Agricultural Training College
01.2010
Associate of Arts - Journalism
Evelyn Hone College of Applied Arts and Commerce
01.2008
High School Diploma -
Banani International Secondary School
01-2007
Skills
- MS Word
- MS PowerPoint
- MS Access
- MS Excel
- MS Publisher
- Web research
- Intercultural competence
- Flexibility
- Courage to take risks necessary to innovate
- Resilience
Hobbies and Interests
- Development aid and world affairs
- Reading and writing
- Travelling
Personal Information
- Date of Birth: 03/14/90
- Gender: Female
- Nationality: Zambian
Languages
- French
- Shona
- Nyanja
- English
- French
- Shona
- Nyanja
Timeline
Documentation Specialist
Theotis Mutemi Legal Practitioners
08.2024 - 01.2026
Manager - Head of Administration
Dew Fresh Products Ltd
04.2015 - 08.2024
Shop Manager, Art Gallery Assistant and Cafe Manager
Yamwari, Ababa House and Zebra Crossings Café
01.2014 - 04.2015
Teacher
Little Big Horn Nursery School
01.2013 - 12.2014
Personal Assistant to the Director
Lusaka Building and Transport Company
01.2010 - 04.2013
Journalism Internship
Radio Phoenix
01.2008 - 11.2008
Associate of Arts - Diploma Hospitality Management Online
Alison
Associate of Arts - Diploma | Alison | Operations Management Online |
Alison
Associate of Arts - Diploma | Alison | Human Resources Development
Alison
Associate of Arts - Diploma Food Safety
Alison
Associate of Arts - Early Childhood Education
Mimu Teacher Training Center
Certificate - Sustainable Agriculture
Kasisi Agricultural Training College
Associate of Arts - Journalism
Evelyn Hone College of Applied Arts and Commerce
High School Diploma -
Banani International Secondary School