Kingsley lungu
Lusaka
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Part Time Accountant
Top Soil General Dealers
Kafue
01.2022 - 01.2024
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Time submission of statutory returns Vat,Paye and Income Tax
General Manager
Nkhosi Breweries
Kafue
12.2019 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Analyzed market trends to inform business decisions and strategies.
Accoutant
Nkhosi Breweries
Kafue
01.2014 - 11.2019
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Developed accurate budget forecasts and monitored actual performance against budgets.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Monitored cash flows and prepared weekly cash projections.
- Assisted in the development and implementation of new accounting systems and processes.
- Responsible for timely submission of statutory return NAPSA, NHIMA, VAT, PAYE, Excise duty, Income tax, and Workers' Compensation.
Platinum Customer Agent
Techmahindra Airtel
Lusaka
01.2013 - 12.2013
- Assisted in resolving customer issues in a timely manner.
- Provided customers with product and service information.
- Upsold additional products when appropriate.
- Built sustainable relationships of trust through open and interactive communication.
- Adhered to quality assurance expectations and standards.
- Resolved customer complaints via phone, email, mail or social media.
- Suggested solutions when a product malfunctioned or performed below expectations.
- Identified potential opportunities for new services or products based on customer feedback.
Education
Bachelor of Economics and Finance -
Information And Communication University
05-2024
Some College (No Degree) - Zica Licentiate Certificate
Zicas
Lusaka05-2017
Some College (No Degree) - Zica Techinitian Certificate
Evelyn Hone College
Lusaka05-2013
Skills
- Customer Relationship Management
- P&L Management
- Staff Supervision
- Loss Prevention
- Service Quality Improvement
- Program Administration
- Sales
- Operations Oversight
- Deadline-oriented
- Analytical Skills
- Sales planning and implementation
- Team Player
- Negotiation Skills
- Sound Judgment
- PC Competent
Languages
English
First Language
English
Proficient (C2)
C2
Bemba
Proficient (C2)
C2
nyanja
Upper Intermediate (B2)
B2
Tonga
Elementary (A2)
A2
Accomplishments
- Because of my hard i was promoted to General Manager.
Certification
- Member of ZICA
References
References available upon request.
Timeline
Part Time Accountant
Top Soil General Dealers
01.2022 - 01.2024
General Manager
Nkhosi Breweries
12.2019 - 01.2024
Accoutant
Nkhosi Breweries
01.2014 - 11.2019
Platinum Customer Agent
Techmahindra Airtel
01.2013 - 12.2013
- Member of ZICA
Bachelor of Economics and Finance -
Information And Communication University
Some College (No Degree) - Zica Licentiate Certificate
Zicas
Some College (No Degree) - Zica Techinitian Certificate
Evelyn Hone College
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