Kabambala Longwa Litana
Lusaka
Summary
Results-driven Head of Operations with expertise in strategic planning, process optimization, and team leadership. Known for productivity and efficient task completion. Excellent communication, problem-solving, and adaptability skills to drive operations forward. Committed to continuous improvement and operational excellence for success in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head of Operations – Transport Department
Dangote Cement Zambia Limited
Ndola, Zambia
06.2022 - 07.2024
- Maintained fleet truck readiness for servicing client orders (ATCs)
- Managed monitoring and tracking of assigned trucks for cement delivery by fleet officers
- Maintained oversight of all fleet officers, ensuring their trucks were efficiently maintained and met required performance standards.
- Implemented measures to reduce extended idle time on fleet officers' trucks.
- Facilitated fleet officer responsibility for breakdown activities within their fleets
- Streamlined the integration process of new fleet assets resulting in enhanced performance.
- Delivered comprehensive fleet summary reports during daily operations meetings, attending alongside other department heads and facilitated by the Plant director or CEO.
- Successfully addressed customer grievances via prompt response and clear communication
- Organized efficient transportation of raw materials for on-time arrival at Dangote Cement Zambia
- Created and distributed monthly reports on Key Risk indicators for the transport department, showcasing probability assessments and corresponding risk mitigation measures.
- Managed contractor adherence to driver recruitment policies effectively.
- Contributed to the accuracy of driver payroll by providing crucial data on items such as driver absenteeism, leave application, asset damages, and Cement shortages.
- Facilitated truck accountability among fleet officers by delivering summary reports that identified operational and non-operational trucks
- Maintained efficient response to fleet breakdowns by coordinating with workshop
- Led accident investigations to reach logical conclusions and offer practical solutions for truck-related incidents
- Maintained budget compliance for all transport operations.
- Implemented and monitored journey management plan compliance.
- Aligned all transport operations to comply with the safety policies set by RTSA.
- Successfully resolved conflicts between management and drivers
- Served as intermediary between the company and government transport regulatory bodies.
- Developed, implemented, and enforced operational policies and procedures.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Collaborated with senior management on strategic planning initiatives.
Fleet Officer
Dangote Cement Zambia Limited
Ndola, Zambia
12.2015 - 06.2022
- The efficient oversight of a fleet comprised of 60 trucks
- Managed timely availability of assigned trucks to fulfill customer orders (ATCs)
- Maintained assigned fleet's adherence to up-to-date government regulations and documentation.
- Facilitated drivers' comprehension and acquisition of licenses and permits required to lawfully operate designated trucks
- Monitored and recorded detailed truck maintenance activities in logbooks
- Worked closely with maintenance team to identify opportunities for decreasing downtime caused by repairs and lack of regular maintenance.
- Prepared and submitted a daily fleet status report to the Head of operations.
- Ensured minimal road downtime by actively informing and coordinating with workshop team about highway breakdowns affecting the fleet.
- Monitored drivers for adherence to safety standards while on the road.
- Monitored the progress of assigned trucks to ensure compliance with acceptable Turnaround Time (TAT) regulations.
- Maintained systematic record of accident reports within my fleet.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
Logistics Officer
Dangote Cement Zambia Limited
Ndola, Zambia
09.2015 - 11.2015
- Managed the scheduling and collection of customer orders for ATCs.
- Managed the process of scheduling and completing Bivac inspections for Export trucks, maintaining high levels of efficiency.
- Generated daily logistics dispatch reports for Dangote Transport and Self Collect trucks
- Captured weighbridge records for received raw materials with utmost accuracy
- Coordinated monthly reconciliations reports across logistics, production, and sales department
- Created documentation required for the transportation of goods on Export trucks
- Submitted monthly acquittal documents to sales supervisors in the sales department for exported trucks.
- Established relationships with vendors, carriers, and other stakeholders in the logistics industry.
- Maintained accurate records and documentation related to shipping activities.
- Optimized routes to reduce costs while ensuring timely deliveries.
- Assisted customers with inquiries regarding their orders or deliveries.
- Developed systems for tracking packages throughout the entire delivery cycle.
Logistics Officer
VS Cargo Limited
Ndola, Zambia
01.2013 - 09.2015
- Increased efficiency in tracking commodity trucks throughout their journey from loading points to final destination
- Verified compliance with customs requirements for commodity trucks departing the country
- Identified and engaged reliable transporters for client shipments
- Successfully implemented and oversaw the maintenance of the company's online presence.
- Demonstrated expertise in troubleshooting and resolving technical issues related to internet systems.
- Successfully fixed defects in computer systems.
- Compiled and analyzed tracking reports for clients
- Maintained oversight of logistics data in tracking system
- Ensured efficient inventory management by accurately entering information on commodity trucks into the tracking system
- Assisted customers with inquiries regarding their orders or deliveries.
- Ensured compliance with all applicable regulations and laws concerning transportation, storage, and safety of goods.
IT Officer
Rubicon Industries Limited
Ndola, Zambia
01.2011 - 01.2013
- Performed computer maintenance
- Managed the maintenance of Company's Local Area Network and Wide Area Network.
- Created and implemented a CRM system.
- Streamlined production operation for seamless transition and integration into automated system operations
- Developed comprehensive sales sheets for strategic monthly meetings with the accountant
- Developed an innovative and eye-catching logo for the organization
- Implemented successful strategies to handle and maintain Company Email accounts
- Demonstrated commitment to learning by participating in ICT seminars on behalf of the company
- Evaluated emerging technologies for potential application within organization's environment.
- Monitored server performance metrics such as CPU utilization and memory usage to identify any anomalies or bottlenecks.
- Coordinated with vendors for procurement of hardware and software solutions at best prices available in market.
Enterprise Networking Specialist
Kwilimuna Resource Centre Project under Halo Technologies Zambia Ltd.
Mpongwe, Zambia
01.2012 - 03.2012
- Design, Developed and Implemented LAN and WLAN system
- Developed Training Modules for Site Administrators.
- Coordinated with vendors for procurement of new equipment or services required for the network setup.
- Installed and tested new networking hardware and software components.
- Performed regular maintenance tasks such as patching and upgrading firmware on various devices.
- Conducted training sessions for users on proper usage of the company's networks.
- Resolved complex problems related to LAN, WAN systems, TCP, IP protocols, DNS, DHCP, VPNs.
- Performed troubleshooting to diagnose and resolve issues with the network infrastructure.
Bakery Operations Manager
Rubicon Bakery Limited
Ndola, Zambia
01.2008 - 12.2010
- Collaborated with suppliers to ensure timely delivery of raw materials at competitive prices.
- Reviewed financial records regularly in order to monitor expenses associated with bakery operations.
- Supervised baking activities such as mixing doughs, decorating cakes, proofing breads.
- Ensured compliance with all local health department regulations regarding food safety standards.
- Developed and implemented operational policies and procedures to ensure efficient production and delivery of bakery products.
- Implemented cost-saving measures such as reducing waste through improved production methods.
- Oversaw the preparation of ingredients according to recipes in order to produce high-quality baked goods.
- Organized team meetings to discuss new recipes, processes, and strategies for improving customer satisfaction levels.
- Managed daily operations of the bakery including budgeting, scheduling, inventory management, product quality control and customer service.
- Conducted regular inspections of ovens, mixers and other equipment used in the baking process.
- Analyzed sales reports to identify areas for improvement in efficiency or profitability.
- Ordered supplies necessary for daily operations such as flour, sugar, eggs, butter.
- Monitored employee performance and provided feedback for improvement.
IT Specialist
Ndola Youth Resource Centre
Ndola, Zambia
01.2010 - 06.2010
- Designed and launched an interactive online forum to facilitate productive conversations among young individuals
- Ensured the proper functioning of computer hardware and software
- Developed comprehensive IT teaching plans
- Implemented affordable internet management solutions
- Developing cost effective IT policies.
- Installed operating systems, applications, patches, updates. as needed.
- Resolved conflicts between different hardware components or software programs.
Practical Application Specialist
Zambia Center for Accountancy Studies
Lusaka, Zambia
08.2003 - 11.2008
- Repairing malfunctioned Software
- Writing proposals for website development for ZCAS
- Networking Student Computers at ZCAS
- White-board presentation on Software Development techniques at ZCAS
- White-board presentation on Structured programming Methods
- Conducted Power-point presentations at multiple events organized by Airtel (formerly Celtel) showcasing the economic advantages of utilizing Open-source software.
- Developed and delivered Power-point presentation on Communication Management Systems
- Developed and presented IT proposals for Sponsored projects.
- Conducted user acceptance testing and system validation.
IT Network Specialist
Spar Crossroad Zambia Limited
Lusaka, Zambia
06.2007 - 07.2008
- Implementing LAN system for all Point of Sales
- Troubleshooting system during LAN downtimes
- Data entry of Inventory products into the system.
- Provided technical support for users experiencing problems connecting to the network or accessing resources on it.
- Implemented system upgrades including firmware revisions, patches.
- Performed troubleshooting to diagnose and resolve network issues.
- Conducted regular maintenance tasks such as scanning logs for errors or suspicious activities.
- Configured routers, switches and other networking equipment.
- Performed periodic backups of critical network devices configurations.
- Ran cables from existing patch panels to new patch panels to secure router and switches in proper location.
Education
Bachelor of Science - BSC in Computer Studies
University of Greenwich
London01-2008
International Advanced Diploma - Computer Studies
National Computing Council
London01-2006
International Diploma - Computer Studies
National Computing Council
London01-2005
Foundation Diploma - Management Information Systems
Zambia Center For Accountancy Studies
Lusaka, Zambia01-2004
Certificate - Information Technology
Info-net Systems
Ndola Zambia12-2002
Skills
- Transportation and logistics Management
- Safety Management
- Business operations
- Managing Transport operations
- Sap hana 40
- Fleet Management
- Leadership skills
- Team building skills
- Written and verbal communication
- National transportation policies and regulations
- Customer service experience
- Management and interpersonal skills
- Organizational Development
- Operational Excellence
- Workforce Planning
- Department Oversight
- Contract Administration
- KPI Tracking
- Cost Control
- Performance Improvement
- Operations Oversight
- Troubleshooting hardware, software, Network and operating system issues
- Ms Word
- Ms Access
- Ms Excel
- Ms Powerpoint
- Open Office
- Project management skills
- Problem-Solving
Personal Information
- Date of Birth: 02/28/85
- NRC: 370477/61/1
- Gender: Male
- Marital Status: Married
Certification
- Certificate of Professional Competency in logistics and transportation
- Leadership in safety transformation
Schooleducation
- Ibex Hill School Limited, 1998-2002
- Ndola Modern Primary School, 1991-1997
References
- Mr. Benford Chisanyi, Managing Director, Levy Mwanawasa Stadium, (+260)-0977 316567
- Mr. Joshua Mwenya, Head of Logistics, Dangote Cement Zambia Limited, (+260)-0760630388
- Mr. Geoffrey Mulola, Former Head of Operations, Dangote Cement Zambia Limited, (+260)-0978923923
- Stanly Kunda, Head of Operations, VS Cargo Limited, (+260)-0967770075
- Lt. Col. Ajay Kaila, Former Head of transport Dept., Dangote Cement Zambia Limited, +91 9971349930
- Victor Obnaure, Former Head of transport, Dangote Industries Limited, +234 8055630939
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Zambia Chartered Institute of Logistics and Transport
Languages
English
Proficient (C2)
C2
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsWork from home optionFlexible work hoursPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Head of Operations – Transport Department
Dangote Cement Zambia Limited
06.2022 - 07.2024
Fleet Officer
Dangote Cement Zambia Limited
12.2015 - 06.2022
Logistics Officer
Dangote Cement Zambia Limited
09.2015 - 11.2015
Logistics Officer
VS Cargo Limited
01.2013 - 09.2015
Enterprise Networking Specialist
Kwilimuna Resource Centre Project under Halo Technologies Zambia Ltd.
01.2012 - 03.2012
IT Officer
Rubicon Industries Limited
01.2011 - 01.2013
IT Specialist
Ndola Youth Resource Centre
01.2010 - 06.2010
Bakery Operations Manager
Rubicon Bakery Limited
01.2008 - 12.2010
IT Network Specialist
Spar Crossroad Zambia Limited
06.2007 - 07.2008
Practical Application Specialist
Zambia Center for Accountancy Studies
08.2003 - 11.2008
Bachelor of Science - BSC in Computer Studies
University of Greenwich
International Advanced Diploma - Computer Studies
National Computing Council
International Diploma - Computer Studies
National Computing Council
Foundation Diploma - Management Information Systems
Zambia Center For Accountancy Studies
Certificate - Information Technology
Info-net Systems
- Certificate of Professional Competency in logistics and transportation
- Leadership in safety transformation
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