Kabambala Longwa Litana
Lusaka
Summary
Results-driven Head of Operations with expertise in strategic planning, process optimization, and team leadership. Known for productivity and efficient task completion. Excellent communication, problem-solving, and adaptability skills to drive operations forward. Committed to continuous improvement and operational excellence for success in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head of Operations – Transport Department
Dangote Cement Zambia Limited
Ndola , Zambia
2022.06 - 2024.07
- Maintained fleet truck readiness for servicing client orders (ATCs)
- Managed monitoring and tracking of assigned trucks for cement delivery by fleet officers
- Maintained oversight of all fleet officers, ensuring their trucks were efficiently maintained and met required performance standards.
- Implemented measures to reduce extended idle time on fleet officers' trucks.
- Facilitated fleet officer responsibility for breakdown activities within their fleets
- Streamlined the integration process of new fleet assets resulting in enhanced performance.
- Delivered comprehensive fleet summary reports during daily operations meetings, attending alongside other department heads and facilitated by the Plant director or CEO.
- Successfully addressed customer grievances via prompt response and clear communication
- Organized efficient transportation of raw materials for on-time arrival at Dangote Cement Zambia
- Created and distributed monthly reports on Key Risk indicators for the transport department, showcasing probability assessments and corresponding risk mitigation measures.
- Managed contractor adherence to driver recruitment policies effectively.
- Contributed to the accuracy of driver payroll by providing crucial data on items such as driver absenteeism, leave application, asset damages, and Cement shortages.
- Facilitated truck accountability among fleet officers by delivering summary reports that identified operational and non-operational trucks
- Maintained efficient response to fleet breakdowns by coordinating with workshop
- Led accident investigations to reach logical conclusions and offer practical solutions for truck-related incidents
- Maintained budget compliance for all transport operations.
- Implemented and monitored journey management plan compliance.
- Aligned all transport operations to comply with the safety policies set by RTSA.
- Successfully resolved conflicts between management and drivers
- Served as intermediary between the company and government transport regulatory bodies.
- Developed, implemented, and enforced operational policies and procedures.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Collaborated with senior management on strategic planning initiatives.
Fleet Officer
Dangote Cement Zambia Limited
Ndola , Zambia
2015.12 - 2022.06
- The efficient oversight of a fleet comprised of 60 trucks
- Managed timely availability of assigned trucks to fulfill customer orders (ATCs)
- Maintained assigned fleet's adherence to up-to-date government regulations and documentation.
- Facilitated drivers' comprehension and acquisition of licenses and permits required to lawfully operate designated trucks
- Monitored and recorded detailed truck maintenance activities in logbooks
- Worked closely with maintenance team to identify opportunities for decreasing downtime caused by repairs and lack of regular maintenance.
- Prepared and submitted a daily fleet status report to the Head of operations.
- Ensured minimal road downtime by actively informing and coordinating with workshop team about highway breakdowns affecting the fleet.
- Monitored drivers for adherence to safety standards while on the road.
- Monitored the progress of assigned trucks to ensure compliance with acceptable Turnaround Time (TAT) regulations.
- Maintained systematic record of accident reports within my fleet.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
Logistics Officer
Dangote Cement Zambia Limited
Ndola , Zambia
2015.09 - 2015.11
- Managed the scheduling and collection of customer orders for ATCs.
- Managed the process of scheduling and completing Bivac inspections for Export trucks, maintaining high levels of efficiency.
- Generated daily logistics dispatch reports for Dangote Transport and Self Collect trucks
- Captured weighbridge records for received raw materials with utmost accuracy
- Coordinated monthly reconciliations reports across logistics, production, and sales department
- Created documentation required for the transportation of goods on Export trucks
- Submitted monthly acquittal documents to sales supervisors in the sales department for exported trucks.
- Established relationships with vendors, carriers, and other stakeholders in the logistics industry.
- Maintained accurate records and documentation related to shipping activities.
- Optimized routes to reduce costs while ensuring timely deliveries.
- Assisted customers with inquiries regarding their orders or deliveries.
- Developed systems for tracking packages throughout the entire delivery cycle.
Logistics Officer
VS Cargo Limited
Ndola , Zambia
2013.01 - 2015.09
- Increased efficiency in tracking commodity trucks throughout their journey from loading points to final destination
- Verified compliance with customs requirements for commodity trucks departing the country
- Identified and engaged reliable transporters for client shipments
- Successfully implemented and oversaw the maintenance of the company's online presence.
- Demonstrated expertise in troubleshooting and resolving technical issues related to internet systems.
- Successfully fixed defects in computer systems.
- Compiled and analyzed tracking reports for clients
- Maintained oversight of logistics data in tracking system
- Ensured efficient inventory management by accurately entering information on commodity trucks into the tracking system
- Assisted customers with inquiries regarding their orders or deliveries.
- Ensured compliance with all applicable regulations and laws concerning transportation, storage, and safety of goods.
IT Officer
Rubicon Industries Limited
Ndola , Zambia
2011.01 - 2013.01
- Performed computer maintenance
- Managed the maintenance of Company's Local Area Network and Wide Area Network.
- Created and implemented a CRM system.
- Streamlined production operation for seamless transition and integration into automated system operations
- Developed comprehensive sales sheets for strategic monthly meetings with the accountant
- Developed an innovative and eye-catching logo for the organization
- Implemented successful strategies to handle and maintain Company Email accounts
- Demonstrated commitment to learning by participating in ICT seminars on behalf of the company
- Evaluated emerging technologies for potential application within organization's environment.
- Monitored server performance metrics such as CPU utilization and memory usage to identify any anomalies or bottlenecks.
- Coordinated with vendors for procurement of hardware and software solutions at best prices available in market.
Enterprise Networking Specialist
Kwilimuna Resource Centre Project under Halo Technologies Zambia Ltd.
Mpongwe , Zambia
2012.01 - 2012.03
- Design, Developed and Implemented LAN and WLAN system
- Developed Training Modules for Site Administrators.
- Coordinated with vendors for procurement of new equipment or services required for the network setup.
- Installed and tested new networking hardware and software components.
- Performed regular maintenance tasks such as patching and upgrading firmware on various devices.
- Conducted training sessions for users on proper usage of the company's networks.
- Resolved complex problems related to LAN, WAN systems, TCP, IP protocols, DNS, DHCP, VPNs.
- Performed troubleshooting to diagnose and resolve issues with the network infrastructure.
Bakery Operations Manager
Rubicon Bakery Limited
Ndola , Zambia
2008.01 - 2010.12
- Collaborated with suppliers to ensure timely delivery of raw materials at competitive prices.
- Reviewed financial records regularly in order to monitor expenses associated with bakery operations.
- Supervised baking activities such as mixing doughs, decorating cakes, proofing breads.
- Ensured compliance with all local health department regulations regarding food safety standards.
- Developed and implemented operational policies and procedures to ensure efficient production and delivery of bakery products.
- Implemented cost-saving measures such as reducing waste through improved production methods.
- Oversaw the preparation of ingredients according to recipes in order to produce high-quality baked goods.
- Organized team meetings to discuss new recipes, processes, and strategies for improving customer satisfaction levels.
- Managed daily operations of the bakery including budgeting, scheduling, inventory management, product quality control and customer service.
- Conducted regular inspections of ovens, mixers and other equipment used in the baking process.
- Analyzed sales reports to identify areas for improvement in efficiency or profitability.
- Ordered supplies necessary for daily operations such as flour, sugar, eggs, butter.
- Monitored employee performance and provided feedback for improvement.
IT Specialist
Ndola Youth Resource Centre
Ndola , Zambia
2010.01 - 2010.06
- Designed and launched an interactive online forum to facilitate productive conversations among young individuals
- Ensured the proper functioning of computer hardware and software
- Developed comprehensive IT teaching plans
- Implemented affordable internet management solutions
- Developing cost effective IT policies.
- Installed operating systems, applications, patches, updates. as needed.
- Resolved conflicts between different hardware components or software programs.
Practical Application Specialist
Zambia Center for Accountancy Studies
Lusaka , Zambia
2003.08 - 2008.11
- Repairing malfunctioned Software
- Writing proposals for website development for ZCAS
- Networking Student Computers at ZCAS
- White-board presentation on Software Development techniques at ZCAS
- White-board presentation on Structured programming Methods
- Conducted Power-point presentations at multiple events organized by Airtel (formerly Celtel) showcasing the economic advantages of utilizing Open-source software.
- Developed and delivered Power-point presentation on Communication Management Systems
- Developed and presented IT proposals for Sponsored projects.
- Conducted user acceptance testing and system validation.
IT Network Specialist
Spar Crossroad Zambia Limited
Lusaka , Zambia
2007.06 - 2008.07
- Implementing LAN system for all Point of Sales
- Troubleshooting system during LAN downtimes
- Data entry of Inventory products into the system.
- Provided technical support for users experiencing problems connecting to the network or accessing resources on it.
- Implemented system upgrades including firmware revisions, patches.
- Performed troubleshooting to diagnose and resolve network issues.
- Conducted regular maintenance tasks such as scanning logs for errors or suspicious activities.
- Configured routers, switches and other networking equipment.
- Performed periodic backups of critical network devices configurations.
- Ran cables from existing patch panels to new patch panels to secure router and switches in proper location.
Education
Bachelor of Science - BSC in Computer Studies
University of Greenwich
London2008-01
International Advanced Diploma - Computer Studies
National Computing Council
London2006-01
International Diploma - Computer Studies
National Computing Council
London2005-01
Foundation Diploma - Management Information Systems
Zambia Center For Accountancy Studies
Lusaka, Zambia2004-01
Certificate - Information Technology
Info-net Systems
Ndola Zambia2002-12
Skills
- Transportation and logistics Management
- Safety Management
- Business operations
- Managing Transport operations
- Sap hana 4.0
- Fleet Management
- Leadership skills
- Team building skills
- Written and verbal communication
- National transportation policies and regulations
- Customer service experience
- Management and interpersonal skills
- Organizational Development
- Operational Excellence
- Workforce Planning
- Department Oversight
- Contract Administration
- KPI Tracking
- Cost Control
- Performance Improvement
- Operations Oversight
- Troubleshooting hardware, software, Network and operating system issues
- Ms Word
- Ms Access
- Ms Excel
- Ms Powerpoint
- Open Office
- Project management skills
- Problem-Solving
Personal Information
- Date of Birth: 02/28/85
- NRC: 370477/61/1
- Gender: Male
- Marital Status: Married
Certification
- Certificate of Professional Competency in logistics and transportation
- Leadership in safety transformation
Schooleducation
- Ibex Hill School Limited, 1998-2002
- Ndola Modern Primary School, 1991-1997
References
- Mr. Benford Chisanyi, Managing Director, Levy Mwanawasa Stadium, (+260)-0977 316567
- Mr. Joshua Mwenya, Head of Logistics, Dangote Cement Zambia Limited, (+260)-0760630388
- Mr. Geoffrey Mulola, Former Head of Operations, Dangote Cement Zambia Limited, (+260)-0978923923
- Stanly Kunda, Head of Operations, VS Cargo Limited, (+260)-0967770075
- Lt. Col. Ajay Kaila, Former Head of transport Dept., Dangote Cement Zambia Limited, +91 9971349930
- Victor Obnaure, Former Head of transport, Dangote Industries Limited, +234 8055630939
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Zambia Chartered Institute of Logistics and Transport
Languages
English
Proficient (C2)
C2
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsWork from home optionFlexible work hoursPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Head of Operations – Transport Department
Dangote Cement Zambia Limited
2022.06 - 2024.07
Fleet Officer
Dangote Cement Zambia Limited
2015.12 - 2022.06
Logistics Officer
Dangote Cement Zambia Limited
2015.09 - 2015.11
Logistics Officer
VS Cargo Limited
2013.01 - 2015.09
Enterprise Networking Specialist
Kwilimuna Resource Centre Project under Halo Technologies Zambia Ltd.
2012.01 - 2012.03
IT Officer
Rubicon Industries Limited
2011.01 - 2013.01
IT Specialist
Ndola Youth Resource Centre
2010.01 - 2010.06
Bakery Operations Manager
Rubicon Bakery Limited
2008.01 - 2010.12
IT Network Specialist
Spar Crossroad Zambia Limited
2007.06 - 2008.07
Practical Application Specialist
Zambia Center for Accountancy Studies
2003.08 - 2008.11
Bachelor of Science - BSC in Computer Studies
University of Greenwich
International Advanced Diploma - Computer Studies
National Computing Council
International Diploma - Computer Studies
National Computing Council
Foundation Diploma - Management Information Systems
Zambia Center For Accountancy Studies
Certificate - Information Technology
Info-net Systems
- Certificate of Professional Competency in logistics and transportation
- Leadership in safety transformation
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