Kombe Kangowa
Lusaka
Summary
Driven Health Care Assistant with a proven track record at Chawama Level 1 Hospital, enhancing patient satisfaction through compassionate care and strict infection control. Skilled in patient positioning and fostering family communication, I excel in high-stress environments, as demonstrated in my role at Zesco Limited, ensuring customer satisfaction and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Chawama Level 1 Hospital
Lusaka,Zambia
06.2023 - 12.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
Call Center Operator
Zesco Limited
Lusaka
06.2017 - 01.2023
- Assisted customers by answering questions and responding to inquiries.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
Education
Certificate - Health Care Assistant
Pamchad Training Institute
Lusaka, Zambia 06.2023
Diploma - Record Management
National Institute of Public Administration
Lusaka Zambia 10.2021
Skills
- Time Management
- Patient Care
- Patient-focused care
- Supporting personal needs
- Attention to Detail
- Feeding Assistance
- Meal Preparation
- Empathy and Compassionate Care
- Observing responses
- Patient Positioning
- Mobility Assistance
- Recording vital signs
- Oral Hygiene
- Blood Sugar Monitoring
- Documenting behaviors
- Transporting patients
- Heavy Lifting
- Infection Control
- Family Communication
- Home Care Aide (HCA)
- Administering Medications
- Feeding assistance expert
- Personal Care Aide
- Nutrition and Diet
- Room Cleaning and Restocking
Certification
- CNA - Certified Nursing Assistant
- Area of certification Training - Timeframe
Languages
English
Intermediate (B1)
Timeline
Health Care Assistant
Chawama Level 1 Hospital
06.2023 - 12.2023
Call Center Operator
Zesco Limited
06.2017 - 01.2023
Certificate - Health Care Assistant
Pamchad Training Institute
Diploma - Record Management
National Institute of Public Administration