Kosamu Soko
Mkushi
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
10
10
years of professional experience
Work History
Service Technician
Afgri Equipment
Lusaka , Zambia
02.2011 - 08.2020
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Provided technical support to customers over the phone and in person.
- Installed new components or replaced efective parts to restore functionality.
- Outstanding knowledge of mechanical,electrical and hydraulic systems;
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Service Technician
Afgri Equipment
Lusaka , Zambia
02.2011 - 08.2020
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Provided technical support to customers over the phone and in person.
- Installed new components or replaced defective parts to restore functionality.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Completed scheduled appointments on time to drive quality service.
- Tested repaired items to ensure functionality before returning them to customers.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Diagnosed problems and determined solutions for various customer issues.
- Set up and operated mechanical and manual tools and equipment.
- Conducted preventive maintenance on a variety of machines and systems.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Inspected equipment for proper operation and safety hazards prior to use.
- Maintained certifications and completed training on systems and components.
- Reconditioned and repaired machine systems and components to return to operation.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Conducted service appointments to diagnose and fix problems.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Installed new systems according to manufacturer specifications.
- Provided training on the safe usage of equipment when needed.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Troubleshot electrical circuits using schematics and diagrams.
- Adhered to quality assurance procedures during every stage of the service process.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Maintained accurate records of service calls, repairs, and parts used.
- Trained new team members on service processes to increase productivity.
- Resolved software-related issues by troubleshooting programs and applications.
- Prepared job assignment reports and forms for accountability and traceability.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Performed onsite repair of equipment at customer locations.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Traveled to customer locations to complete work for pre-set appointments.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Collaborated with team members to complete projects efficiently and effectively.
- Developed preventive maintenance procedures and schedules.
Education
Certificate in Automotive Mechanics - Automotive Mechanics
Lusaka Vocational Training College
Lusaka 06-2011
Skills
- Time tracking
- Work order prioritization
- Valid Driver's license
- Equipment calibration
- Electrical systems
- Diagnostics skill
- Technical training sessions
- Troubleshooting
- System installation
- Warranty repair
- Service reports
- Equipment inspection
- HVAC systems
- Maintenance and repair
- System upgrades
- Emergency response
- Service call response
- Customer relationship management
- Repair techniques
- Customer service
- Troubleshooting and analysis
- Attention to detail
- Troubleshooting and Diagnostics
- Troubleshooting and diagnosis
- Equipment demonstration
- Operating test equipment
- Equipment troubleshooting
- Preventive Maintenance
- Software configuration
- Technical support
Languages
English
Advanced
C1
Timeline
Service Technician
Afgri Equipment
02.2011 - 08.2020
Service Technician
Afgri Equipment
02.2011 - 08.2020
Certificate in Automotive Mechanics - Automotive Mechanics
Lusaka Vocational Training College