Kudzanai Siame
Ndola
Summary
Accomplished ICT professional with over 4 years of experience in end user support and IT operations within the industrial sector. Accredited by the ICT Association of Zambia, adept at driving organizational growth through innovative technology solutions and strategic IT leadership. Skilled in leading cross-functional teams, implementing scalable IT infrastructure, and optimizing system performance to achieve business objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
End User Support Analyst
Chilanga Cement Plc
Ndola, Zambia
06.2023 - Current
- Directed technical support initiatives, ensuring seamless operations for a diverse user base and resolving complex IT issues promptly
- Orchestrated IT projects, including infrastructure upgrades and software deployments, aligning with organizational goals and enhancing efficiency
- Implemented proactive maintenance strategies and disaster recovery plans, minimizing downtime and improving system reliability
- Fostered a culture of continuous improvement, driving innovation in IT processes and technology solutions.
End User Support Specialist
Chilanga Cement Plc
Ndola, Zambia
08.2021 - 06.2023
- Led a high-performing team in delivering exceptional technical support, optimizing user satisfaction and operational efficiency
- Spearheaded the implementation of ITIL-based service management practices, streamlining service delivery and support operations
- Managed IT budget and procurement processes, achieving cost savings through strategic vendor negotiations and resource optimization
- Championed digital transformation initiatives, leveraging emerging technologies to drive business growth and competitive advantage.
End User Support Assistant (Internship Role)
Chilanga Cement Plc
Ndola, Zambia
03.2020 - 03.2021
- Acquired foundational experience in IT support operations, supporting system upgrades and troubleshooting technical issues
- Assisted in developing IT policies and procedures, ensuring compliance with industry standards and regulations
- Collaborated with stakeholders to identify and implement process improvements, enhancing overall organizational efficiency.
Intern
Kafue Gorge Regional Training Centre (KGRTC)
Namalundu Gorge
07.2017 - 08.2017
- Gained practical experience in IT infrastructure and support services, contributing to network administration and troubleshooting initiatives.
Education
Bachelor of Engineering (BE) - Computer Science
DMI St. Eugene University
Ndola, Zambia01.2019
Skills
- Proficient in Python and Django programming for web development
- Skilled in overseeing complex IT projects from initiation through to successful completion, adhering to budget and timeline constraints
Certification
FMICTAZ Accredited ICT Professional
Personal Information
Title: FMICTAZ Accredited ICT Professional
References
Available upon request
Timeline
End User Support Analyst
Chilanga Cement Plc
06.2023 - Current
End User Support Specialist
Chilanga Cement Plc
08.2021 - 06.2023
End User Support Assistant (Internship Role)
Chilanga Cement Plc
03.2020 - 03.2021
Intern
Kafue Gorge Regional Training Centre (KGRTC)
07.2017 - 08.2017
Bachelor of Engineering (BE) - Computer Science
DMI St. Eugene University