KUNDA MUSOMBO
kabwe
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Seasoned leader with experience of overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and Target goals.
Overview
5
5
years of professional experience
Work History
Branch Manager
Unifi Credit Zambia: Kabwe Branch
02.2022 - Current
- Assess local market conditions and identify current and prospective sales opportunities
- Lead a productive environment that fosters team building, hard work, and diligence
- Maintain relationships with customers and stakeholders
- Ability to multitask and execute assigned tasks
- Marketing through identification of target markets
- Handle the cases of some customer complaints which have been escalated from the consultants
- Send monthly reports to the main branch and give updates of the business status
- Ensure risk is minimized by imploring risk management strategies
- Ensure high levels of customer service and sales
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs of customers
- Adhere to high ethical standards and comply with all regulations/credit policy
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
- Approve loans and any other assigned duties.
Loan Consultant
Unifi Credit Zambia
05.2019 - 01.2022
- Responsible for entering all new client’s details into the client registration system either manually or electronically
- Receive, assist, and direct clients in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image
- Checking documents, informing applicants of additional requirements and documents
- Ensure all loans are properly documented with accurate and complete information
- Maintaining clients right to privacy and confidentiality throughout the loan process
- Interview applicants to collect information concerning their financial needs and give advice to customers on financial literacy
- Answering customer questions, customer service
- Ensure conformity with credit policy
- Responsible for cash management
- Marketing
- Ensure that clients have the right information regarding the products, promotions, and other value-added services.
Education
Certificate and Diploma in Banking and Finance -
ZCAS – Zambia institute of Banking and Financial Services
Bachelor of Accountancy -
University of Lusaka
Skills
- Customer Relationships
- Information Security
- Client Relationship Management
- Staff Training
- Attention to Detail
- Staff Management
- Marketing
- Team Player
- Public Speaking
- Work Prioritization
- Customer Service
- Performance Reviews
- Branch Operations Management
Professional References
- Aketata Nyambe, Human resource Manager, Unifi credit Lusaka, Zambia., +260764861147
- Leslie Bwalya, Operations Manager, Unifi credit Lusaka, Zambia., +260965784174
Technology Skills
Working knowledge of the Google Space and Microsoft packages- Word, PowerPoint, Excel and Internet.
Professional Objectives
Socially well adjusted, a team player and good interpersonal disposition. Acquired credible Banking and Finance skills at reputable institutions. Re positioned to contribute to organization's accomplishment of corporate goals through diligence, coupled with valuable work experience acquired in a reputable busy customer-oriented business setting.
Timeline
Branch Manager
Unifi Credit Zambia: Kabwe Branch
02.2022 - Current
Loan Consultant
Unifi Credit Zambia
05.2019 - 01.2022
Certificate and Diploma in Banking and Finance -
ZCAS – Zambia institute of Banking and Financial Services
Bachelor of Accountancy -
University of Lusaka
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