Kutemba Alice Jacques
Lusaka,09
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of the position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Teller Manager
Khondwani Bureau De Change
12.2019 - Current
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Trained new employees in cash handling procedures, bank policies to promote compliance with established standards.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
Bachelor of Arts - Business Administration and Economics
University of Zambia
Lusaka, 0902.2024
High School Diploma -
Mary Queen of Peace Girls’ School
Woodlands11.2018
Skills
- Process Improvement
- Cost Control and Reduction
- Strategic and Financial Planning
- Providing Feedback
- Plan Budgets
- Sales Presentation
- Customer Service
- Maintaining Clean Work Areas
- Cash Control
- Teller Training
Affiliations
A reliable team player, with a personable nature and positive communication style, experienced in executing tasks assigned in an intelligent and effective manner. A candidate seeking a challenging and growth-oriented position in a progressive company, where I contribute to the organization's success with my expertise, skills & through my innovative ideas and desire to achieve excellence.
Languages
English
Native language
Bemba
Intermediate
B1
Timeline
Teller Manager
Khondwani Bureau De Change
12.2019 - Current
Bachelor of Arts - Business Administration and Economics
University of Zambia
High School Diploma -
Mary Queen of Peace Girls’ School
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