Kweleka Mwanza
Livingstone
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
18
18
years of professional experience
Work History
IT Support Specialist
GOVERNMENT
01.2007 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Updated software to safeguard against security flaws.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Education
No Degree - IMIS
ZAMIM
LUSAKA ZAMBIA2028
High School Diploma -
Senanga Secondary School
Senanga Zambia2007
Skills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- Mobile Device Support
- System Configuration
- Help Desk Experience
- Hardware maintenance
- Desktop support
- Application support
- Hardware upgrades
- Backup and recovery
Timeline
IT Support Specialist
GOVERNMENT
01.2007 - Current
No Degree - IMIS
ZAMIM
High School Diploma -
Senanga Secondary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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