Lambalika Suzah
Lusaka ,Zambia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 4 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled,inspired and motivated to help customers build financial independence.
Overview
8
8
years of professional experience
Work History
Branch Manager
Unifi Credit Zambia
Lusaka , Zambia
02.2022 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed competitors and market trends to facilitate business growth.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Senior Loan Consultant
Unifi Credit Zambia
Lusaka , Zambia
02.2020 - 02.2022
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Reviewed loan agreements to confirm completeness and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
- Approved loan within specified limits or referred to appropriate approval level.
Cashier Trainer
Shoprite
Lusaka, Zambia
02.2015 - 02.2016
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Processed payments promptly for customers to exceed productivity standards.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted customers by providing information and resolving complaints.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Njase Girls’ Secondary School
Zambia 01.2014
Some College (No Degree) - Bachelor of Banking And Finance
University of Lusaka
Lusaka Skills
- Multi-tasking ability
- Excellent communication skills
- Dependable
- Strategic planning
- Reliable
- document flow coordination
- People-oriented
- Employee training
- Energetic
- Financial administration
- Cost and budget analysis
- Strong interpersonal skills
- Excellent work ethic
- Key performance indicators
- Microsoft Access and Dynamics
- Basic mathematical aptitude
- Excellent time management skills
- Delivery fleet management
- Cash handling expertise
- Business development expertise
- Sales professional
- Human resources knowledge
Languages
English
First Language
Bemba
Beginner
A1
Nyanja
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Branch Manager
Unifi Credit Zambia
02.2022 - Current
Senior Loan Consultant
Unifi Credit Zambia
02.2020 - 02.2022
Cashier Trainer
Shoprite
02.2015 - 02.2016
High School Diploma -
Njase Girls’ Secondary School
Some College (No Degree) - Bachelor of Banking And Finance
University of Lusaka
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