Landi Kapambwe
Lusaka
Summary
Sales & Marketing, Inventory Management, Writing Skills, Customer Relationship Management, Supplier Relationship Management, Reservation & Bookings, Project Management, Procurement, Office Administration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Executive
iSON Xperiences Ltd - Leading Global CX Management Company
08.2023 - Current
- CRM, Complaint Handling & Resolutions
Front Office Supervisor
Oslo Hotel Zambia
04.2022 - 08.2023
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
Intern Procurement Officer
Ministry of Information and Broadcasting
09.2019 - 11.2021
- Inventory Management, Distribution and Data Entry
Commodity Inspector
Collateral Management International
08.2016 - 06.2019
- Stock Quality Inspection and Grading of grain stock, Monthly Stock counts, verification and Reporting, Receiving and Dispatching Stock, Staff Management
Intern Procurement and Supplies Assistant
Ministry of Home Affairs Lusaka, Zambia
09.2015 - 06.2016
- Verifying receipt; stocking items; delivering supplies to Work Stations, Requisitioning and LPO processing using SAP, Supplier Registration and Sourcing, Document Processing, Tendering
Intern Purchasing and Supplies Assistant
Levy Mwanawasa General Hospital
12.2013 - 07.2014
- Supplier Sourcing and Registration, Tender Evaluation and Preparation, LPO processing, Inventory Management
Stock Controller/Receptionist
Vortex Refrigeration Co. Ltd
02.2011 - 07.2012
- Inventory control, local purchase ordering
Education
Remote/Virtual Assistance -
ALX Africa
11.2022
Diploma, CIPS -
Zambia Institute Of Management (ZAMIM)
01.2014
Munali Girls High School
01.2006
Skills
- Virtual Assistance
- Customer Relationship Management (CRM)
- Negotiation
- Microsoft Office
- Microsoft Excel
- Procurement
- Purchasing
- Conflict Resolution
- Inventory Management
Accomplishments
Affiliated with the Zambia Institute of Purchasing and Supply (ZIPS)
Certification
ALX Virtual Assistant Course - alx_africa, cer-44aff3cd-2bba-4ed1-acf4-fa875c1c
References
- Joseph Mukuka Nelson, Senior Inspector, Collateral Management International (Z), LUSAKA, 0978-818981/0950-011995
- Kennedy Kasonde, Supervisor, Vortex Refrigeration CO. Ltd, P O Box 34492, LUSAKA, 0979-530488/0966-530488
- Joy Bwalya, Senior Procurement and Supplies Officer, Ministry of Home Affairs, Independence Avenue, LUSAKA, P O Box 50997, 0977/0955-824266
- Aaron Lun'genda, Supervisor- Team lead, Ison Experiences Zambia, 4th Floor, Sunshare Tower, Katima Mulilo, Lusaka, 0979-731129
Languages
Bemba, Nyanja, Tonga
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
iSON Xperiences Ltd - Leading Global CX Management Company
08.2023 - Current
Front Office Supervisor
Oslo Hotel Zambia
04.2022 - 08.2023
Intern Procurement Officer
Ministry of Information and Broadcasting
09.2019 - 11.2021
Commodity Inspector
Collateral Management International
08.2016 - 06.2019
Intern Procurement and Supplies Assistant
Ministry of Home Affairs Lusaka, Zambia
09.2015 - 06.2016
Intern Purchasing and Supplies Assistant
Levy Mwanawasa General Hospital
12.2013 - 07.2014
Stock Controller/Receptionist
Vortex Refrigeration Co. Ltd
02.2011 - 07.2012
Remote/Virtual Assistance -
ALX Africa
Diploma, CIPS -
Zambia Institute Of Management (ZAMIM)
Munali Girls High School
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