Landi Kapambwe
Lusaka,Zambia
Summary
Accomplished professional with expertise in virtual assistance, customer relationship management (CRM), and negotiation. Proficient in Microsoft Office and Excel, with a strong background in procurement, purchasing, and inventory management. Demonstrated ability to resolve conflicts effectively and maintain positive client relationships. Seeking to leverage skills in a dynamic environment to drive organisational success.
Resilient Telesales Executive with experience initiating, pursuing and converting sales leads to achieve KPIs. Maintains up-to-date, accurate pipelines for reliable monitoring and reference. Demonstrates excellent organisation and timekeeping skills to achieve cold calling quotas within assigned time-frames.
High-achieving Customer Service Executive successful at converting new business into profitable, loyal customer bases. Dedicated to exceeding revenue targets through first-class telesales service. Passionate and motivated to engage clients for improved acquisition and retention.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
Work History
Telesales Executive
Apollo Agriculture Zambia
Lusaka, ZM
08.2024 - Current
- Presented product offerings persuasively during phone conversations, leading to notable increase in conversion rates.
- Cold-called customers from assigned contact lists to build new business.
- Answered customer inquiries with excellent customer service skills.
- Established positive customer rapport using multiple communication channels.
- Maintained excellent time management skills to meet sales volumes within agreed timescales.
- Engaged clients with sales opportunities to secure valuable transactions.
Customer Service Executive
iSON Experiences Ltd
08.2023 - 07.2024
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Documented customer contacts in the 3CX CRM system for use in further interactions or actions.
- Handled customer complaints tactfully, restoring faith in services provided.
- Assessed complex insurance documents, ensuring clarity and transparency for clients.
- Prepared thorough reports by analysing client data.
- Recommended suitable insurance products for individual needs.
- Maintained up-to-date knowledge of industry regulations, safeguarding company reputation.
Front Office Supervisor
Oslo Hotel Zambia
04.2022 - 07.2023
- Addressed guest queries promptly, enhancing overall guest experience.
- Coordinated work of 2 clerical team members as well as housekeeping staff to consistently meet Hotel needs.
- Trained new employees to ensure adherence to hotel standards and practices.
- Provided excellent customer service for improved guest satisfaction.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Participated in the introduction of service charge to achieve customer service best practice, boosting guest satisfaction and staff confidence.
- Developed weekly rosters, leading to balanced workload among staff members.
Intern Procurement Officer
Ministry of Information and Broadcasting
Lusaka, Zambia
09.2019 - 11.2021
- Streamlined filing system, enhancing office efficiency.
- Monitored stock to maintain consistent supply for inventory.
- Collaborated with multidisciplinary teams to deliver projects within formal deadlines.
- Liaised with relevant parties using appropriate communication channels.
- Participated in staff meetings to discuss latest developments.
- Handled incoming calls and emails, ensuring prompt response.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
Commodity Inspector
Collateral Management International
08.2016 - 06.2019
- Stock Quality Inspection and Grading of grain stock
- Monthly Stock counts, verification and Reporting
- Receiving and Dispatching Stock
- Staff Management
Intern Procurement and Supplies Assistant
Ministry of Home Affairs
Lusaka, ZM
09.2015 - 06.2016
- Supplier Registration and Sourcing
- Participated in Tendering selection
- Participated in training and seminars to enhance skills and promote growth.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Drafted outgoing correspondence in appropriate tone and style.
- Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
- Monitored stock to maintain consistent supply for inventory.
Intern Purchasing and Supplies Assistant
Levy Mwanawasa General Hospital
Lusaka, Lusaka Province
12.2013 - 07.2014
- Supplier Sourcing and Registration
- Tender Evaluation and Preparation
- Maintained orderly files with updated, easily accessible information for staff.
- Filed physical and digital documents, prioritizing accessibility and data accuracy.
- Organised documentation and creatives to prepare for publication.
- Monitored stock to maintain consistent supply for inventory.
- Used strong work ethic to meet stringent deadlines.
- Sourced and distributed Hospital supplies ordered by users in demand to meet departmental needs.
Stock Controller/Receptionist
Vortex Refrigeration Co. Ltd
Lusaka, Lusaka Province
02.2011 - 07.2012
- Evaluated supplier performance regularly to maintain quality standards across all product lines.
- Inspected stock shipments to verify quantities, quality and destination information.
- Analysed inventory metrics and reported on findings to improve procurement strategies.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
- Reconciled stock counts for complete inventory records.
- Investigated missing items, discrepancies and losses.
- Spearheaded cross-functional meetings between logistics, procurement and sales departments for better alignment of strategies concerning stock control.
- Developed a more efficient process for managing returned goods to reduce loss and boost customer satisfaction.
Education
Diploma - Chartered Institute of Purchasing And Supply
CIPS
Lusaka07.2007
High School Diploma - GCE
Munali Girls High School
Lusaka11.2006
Skills
- Virtual Assistance
- Customer Relationship Management (CRM)
- Negotiation
- Microsoft Office
- Microsoft Excel
- Procurement
- Purchasing
- Conflict Resolution
- Inventory Management
Accomplishments
Affiliated with the Zambia Institute of Purchasing and Supply (ZIPS)
Languages
Bemba
Nyanja
Tonga
Custom
- Joseph Mukuka Nelson, Senior Inspector, Collateral Management International, Lusaka, ZM, 0978-818981/0950-011995
- Kennedy Kasonde, Supervisor, Vortex Refrigeration CO. Ltd, P O Box 34492, Lusaka, ZM, 0979-530488/0966-530488
- Joy Bwalya, Senior Procurement and Supplies Officer, Ministry of Home Affairs, Independence Avenue, Lusaka, ZM, P O Box 50997, 0977/0955-824266
- Aaron Lun'genda, Supervisor- Team lead, Ison Experiences Zambia, 4th Floor, Sunshare Tower, Katima Mulilo, Lusaka, ZM, 0979-731129
Timeline
Telesales Executive
Apollo Agriculture Zambia
08.2024 - Current
Customer Service Executive
iSON Experiences Ltd
08.2023 - 07.2024
Front Office Supervisor
Oslo Hotel Zambia
04.2022 - 07.2023
Intern Procurement Officer
Ministry of Information and Broadcasting
09.2019 - 11.2021
Commodity Inspector
Collateral Management International
08.2016 - 06.2019
Intern Procurement and Supplies Assistant
Ministry of Home Affairs
09.2015 - 06.2016
Intern Purchasing and Supplies Assistant
Levy Mwanawasa General Hospital
12.2013 - 07.2014
Stock Controller/Receptionist
Vortex Refrigeration Co. Ltd
02.2011 - 07.2012
Diploma - Chartered Institute of Purchasing And Supply
CIPS
High School Diploma - GCE
Munali Girls High School
Similar Profiles
Landi KapambweLandi Kapambwe
Telesales Executive at Apollo Agriculture ZambiaTelesales Executive at Apollo Agriculture Zambia
KIPTOO JESSE NG'ENOKIPTOO JESSE NG'ENO
Telesales Executive/Customer Service Executive at Apollo AgricultureTelesales Executive/Customer Service Executive at Apollo Agriculture
Teresia WaweruTeresia Waweru
Data Verification Specialist at Apollo AgricultureData Verification Specialist at Apollo Agriculture