LANGIWE BANDA
lusaka
Summary
Detail-oriented and analytical Business Administration graduate with solid experience in data validation, documentation review, transaction reconciliation, and customer service across financial and insurance-related environments. Skilled in examining records for accuracy, identifying discrepancies, and preparing structured reports core functions in claims processing. Experienced in verifying policy and client information, supporting risk assessments, and managing confidential data through roles in insurance simulations, actuarial analysis, and NGO data systems.
Brings strong communication skills, a high level of accuracy, and the ability to handle claim files, evidence documents, and client follow-ups in a fast-paced environment. Motivated to contribute to efficient claims management, customer support, and compliance within General Alliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail banking Intern
Standard Bank
05.2025 - 08.2025
- Practiced reviewing and validating customer account information, similar to verifying client details in claims files.
- Conducted reconciliation of simulated client transactions, strengthening accuracy and record-keeping skills.
- Handled mock client queries and provided resolutions improving communication for claims follow-ups.
- Completed reports and documentation exercises simulating case handling, approvals, and process workflows.
- Strengthened understanding of compliance checks, documentation verification, and financial processing.
Actuarial Analyst
AIG
01.2025 - 03.2025
- Verified policyholder data, premiums, claims projections, and transaction records to ensure accuracy before analysis.
- Assisted in reviewing and validating insurance risk models, ensuring data completeness and consistency.
- Supported preparation of claims trends reports, loss ratios, and risk summaries for team review.
- Identified discrepancies in datasets and escalated potential errors, improving model reliability.
- Gained exposure to insurance processes, claims calculations, customer risk profiles, and policy structures.
Multimedia writer
Youth Alliance for Leadership and Development in Africa
04.2023 - 02.2025
- Compiled, proofread, and submitted documents for projects, similar to maintaining claims files and evidence documents.
- Managed proposal and financial records, ensuring information was accurate, updated, and well-organized.
- Coordinated communication with partners and teams, improving ability to handle client updates and claim follow-up communication.
- Maintained version control, ensuring all documents met organizational and confidentiality standards.
Data Entry Assistant
Titandizeni NGO
01.2020 - 08.2020
- Entered, verified, and reconciled sensitive client and health information in compliance with data protocols.
- Ensured data integrity by correcting inconsistencies, similar to verifying claim forms, medical records, and supporting documents.
- Supported preparation of monthly reports, contributing to structured documentation and audit trails.
- Updated and organized digital files, strengthening your ability to manage insurance claim documentation.
- Maintained strict confidentiality when handling personal information, aligning with claims data privacy standards
Education
Bachelor of Science - BS - Actuarial Science
The University of Zambia
BBA - Business Administration
The National Institute of Public Administration (NIPA)
Lusaka, Zambia04-2024
Skills
- Claims Processing & Documentation
- Claims Investigation Support
- Verification of Claim Forms & Evidence
- Customer Service & Client Follow-Ups
- Policy & Client Data Validation
- Report Writing & Case File Management
- Risk Assessment Support
- Transaction & Account Reconciliation
- Regulatory Compliance & Confidentiality
- Discrepancy Identification & Resolution
- Microsoft Excel & Data Analysis
- Attention to Detail & Accuracy
- Communication & Interpersonal Skills
- Time Management & Prioritization
Certification
- Virtual Assistant Skills in the Digital Age - ALX AFRICA
- Accounting Principles and Standards - Corporate Finance Institute
- Capital IQ Fundamentals - Corporate Finance Institute
- Financial Analysis Fundamentals - Corporate Finance Institute
- Math for Corporate Finance - Corporate Finance Institute
- Reading Financial Statements - Corporate Finance Institute
- Accounting Fundamentals - Corporate Finance Institute
- Excel Fundamentals – Formulas for Finance - Corporate Finance Institute
- Macabacus Fundamentals - Corporate Finance Institute
- Professional Ethics - Corporate Finance Institute
LANGUAGES
English
Full Professional
Nyanja
Native or Bilingual
Bemba
Native or Bilingual
Timeline
Retail banking Intern
Standard Bank
05.2025 - 08.2025
Actuarial Analyst
AIG
01.2025 - 03.2025
Multimedia writer
Youth Alliance for Leadership and Development in Africa
04.2023 - 02.2025
Data Entry Assistant
Titandizeni NGO
01.2020 - 08.2020
Bachelor of Science - BS - Actuarial Science
The University of Zambia
BBA - Business Administration
The National Institute of Public Administration (NIPA)
References
Available upon request
Certifications
- Microsoft Word, Excel, Access, Internet – Advanced Certificate
- Financial Analysis Fundamentals – CFI
- Excel Fundamentals: Formulas for Finance – CFI
- Advanced Excel Formulas & Functions – CFI
- Corporate & Business Strategy – CFI
- Professional Ethics – CFI
- Financial Statements – CFI
- Math for Corporate Finance – CFI
- Macabacus Fundamentals – CFI
- Capital IQ Fundamentals – CFI
- Building a 3-Statement Financial Model – CFI
- Accounting Principles and Standards – CFI
- Accounting Fundamentals – CFI
- Confirmation of Participation: WHO HIV Service Delivery Training
- ABSA Future Traders Certificate
- Leadership & Teamwork Certificate (2021)
Fellowships And Professional Development
- Actuarial Science Technical Lecture: Run-off Triangles – University of Zambia (2023) Strengthened understanding of claims development patterns, historical loss analysis, and data modeling concepts.
- Data Science vs Data Analytics Bootcamp – Data Mites (2023) Gained exposure to data interpretation, trends analysis, and structured problem-solving skills useful in claims assessment.
- Energy Diversification for Economic Transformation in Zambia Conference – University of Zambia (2022) Participated in discussions on national development, risk considerations, and sustainability frameworks relevant to insurance decision-making.