LAURA NASILELE
Lusaka
Summary
Detail-oriented professional specialising in import/export processing, border clearance, and customs compliance. Skilled in ASYCUDA World and ZRA procedures, ensuring operational efficiency and regulatory adherence. Expertise in client relationship management, team leadership, and data analysis using MS Excel and Word. Experienced in contract management, policy implementation, and effective communication to enhance cargo safety.
Overview
14
14
years of professional experience
1
1
Certification
Work history
District Supervisor
Numerator / Harvest Plus
Chirundu, Southern Province
05.2017 - 07.2017
- Delivered real-time updated reports using digital satellite-navigated gadgets for accuracy.
- Interacted directly with farmers to collect data on product concerns, harvest quality, and quantity.
- Navigated and planned day-to-day progress of the team to meet project targets
- Ensured data integrity for reporting to stakeholders and donors
- Served as District Supervisor overseeing field teams and daily operations
Customs Clearing Clerk
Mwaka Freight and Cargo Services Limited
Chirundu, Southern Province
01.2020 - 06.2026
- Process exports and imports at the border, ensuring full compliance with ZRA requirements.
- Utilised ASYCUDA World software for customs processing.
- Addressed customs queries and resolved discrepancies with authorities, expediting cargo release.
- Handle Temporary Import Extensions on behalf of clients.
- Conduct physical inspections and enforce safety protocols for goods in transit.
- Maintained client-agent relationships through proactive communication and timely issue resolution, enhancing client satisfaction.
- Managed record keeping and petty cash handling for border operations, ensuring compliance and accuracy.
- Use Excel, Word, and internet systems daily for documentation and reporting.
Managing Director’s Personal Assistant
Rumphi Cleaning Services
LUSAKA
01.2012 - 01.2016
- Promoted from Office Assistant to Managing Director’s Assistant through performance.
- Provided effective communication link between staff and management.
- Managed long-term and short-term client contracts, securing service delivery and facilitating timely contract renewals.
- Maintained accurate records of office activities, supporting operational continuity and informed decision-making.
- Maintained petty cash for daily office expenses to facilitate smooth operations.
- Oversaw office maintenance, ensuring facilities met company standards for safety and functionality.
- Enforced company policies and maintained order among staff across sites.
- Delivered high-quality services by maintaining customer focus at all times.
- Marketed new products and services to walk-in and contract clients, driving revenue growth.
- Prepared correspondence between banks, clients and Rumphi Cleaning Services.
- Ensured all stations were stocked, well maintained, and compliant with company standards.
- Drove innovation for improved product offerings.
Education
Grade 12 Full Certificate -
Chinika High School
Diploma - Clearing Forwarding and Shipping Management
Hartland Training and Development Centre
Skills
- Import/export compliance
- Customs import extensions
- ASYCUDA compliance
- Physical Inspections & Cargo Safety
- Budget Management
- Contract management
- Operational Strategy
- Data accuracy
- Data collection
- MS Excel, Word Digital Navigation Tools
- Client relationship management
- Team supervision
- Stakeholder Communication
- Email management
Websites
Certification
- COMESA Regional Trade Training - Covered member states, trade facilitation protocols, and tariff benefits for importers and exporters.
- SADC Trade Procedures Training – Trained on SADC protocols, rules of origin and benefits for cross-border commerce
REFEREES
- Mwenya, Kabense, Strategic Assistant to the CEO/Human Resource Officer, mwenya.kabense@mwakafreight.com, +260 769845853, Mwaka Freight and Cargo Services Limited
- Olivia, Chifire, Station Supervisor – Chirundu Border, chifireolivia3@gmail.com, +260 975389421, Mwaka Freight and Cargo Services Limited
- Charity, Gondwe, Managing Director, rumphiclean@zamtel.zm, +260 955767835, Rumphi Cleaning Services
Timeline
Customs Clearing Clerk
Mwaka Freight and Cargo Services Limited
01.2020 - 06.2026
District Supervisor
Numerator / Harvest Plus
05.2017 - 07.2017
Managing Director’s Personal Assistant
Rumphi Cleaning Services
01.2012 - 01.2016
Diploma - Clearing Forwarding and Shipping Management
Hartland Training and Development Centre
Grade 12 Full Certificate -
Chinika High School