Mumbi Maryrose Chanda
Lusaka
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Lead
Express Credit
11.2018 - 07.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Performed cost-benefits and needs analysis of existing/potential customers to meet their needs.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Enhanced client relationships through consistent communication and personalized solutions.
Monitoring and Evaluation Officer
Education Development Centre- Time to Learn Project
10.2013 - 12.2016
- Developed comprehensive monitoring tools to track project progress and outcomes.
- Ensured compliance with donor requirements through diligent documentation and reporting practices.
- Conducted regular site visits, ensuring accurate data collection and timely reporting.
- Communicated key findings to decision-makers, influencing strategic direction based on evidence-based analysis.
- Collaborated with team members to develop innovative solutions for addressing identified gaps in performance metrics.
- Integrated lessons learned from previous projects into future planning efforts, fostering an environment of continual growth and adaptation.
Education
Certificate - Business Management
Zambia Center For Accountancy Studies
Lusaka, Zambia12.2010
GCE Grade 12 -
Sarafina International School
Lusaka,Zambia12.2004
Grade 9 Certificate -
Lotus Basic School
Lusaka,Zambia2002
Skills
- Cross-selling techniques
- Stockroom Management
- Customer Retention
- Performance Management
- Sales Planning
- Lead Generation
- Key Account Management
- Strategic Prospecting
References
Mutinta Chaampita
Lecture-Economics
Copperbelt University,
+260 97 9276193
Wallace Liyali,
Sales Manager,
Engie Energy Access,
+260 96 5450243
Timeline
Sales Lead
Express Credit
11.2018 - 07.2019
Monitoring and Evaluation Officer
Education Development Centre- Time to Learn Project
10.2013 - 12.2016
Certificate - Business Management
Zambia Center For Accountancy Studies
GCE Grade 12 -
Sarafina International School
Grade 9 Certificate -
Lotus Basic School