Leah Nambela

• · Ensure thorough testing of transactions on vnet, infinity and core banking systems
• Served as Tester for Transactional Banking during the upgrade of Zanaco’s Core Banking System, ensuring seamless functionality and compliance with business requirements.
• Conducted end-to-end testing and validation of transactional banking processes, identifying and resolving critical issues to maintain system integrity.
• Participated in the customization and testing of the Oracle Business Payment Model for Zanaco, ensuring accurate configuration and successful integration with core banking operations.
• Delivered test result validation and collaborated with cross-functional teams to guarantee quality assurance and smooth deployment.

· Developed user-friendly manuals and conducted hands on training sessions

· Holding virtual and hands on training of branch staff ensuring a smooth transition

· Coordinated go-live activities and provided support post go live to branches

· Cascaded all training materials and user manuals to the branches

· Participated and coordinated of user acceptance testing (UAT) for the respective branches

• Maintaining customer satisfaction with quick and professional handling of product returns.
• Market and sale bank products to walk in customers
• Training new personnel regarding company operations, policies and services.
• Provide customer service care to customers who walk in the bank
• Opening of fresh accounts and signature capturing
• Assist customers with compromised debit cards and issued new credentials.
• Draft and share monthly reports regarding opened accounts and products customers are being attracted to
• Liaise with sales, marketing and management teams to develop solutions on different bank products
• Communicate with Branch Operations Manager to inform of quality control checks and findings.
• Recommend new procedures to boost consistency and customer experiences.
• Assist clients with issues or requests.
• Perform routine closings, maintain clean, accurate and accessible records and kept close eye on transaction updates throughout each day.
• Perform banking, business administration and financial tasks
• Assist customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Answer customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Establish rapport with new clients to increase satisfaction and loyalty.
• Receive loan and utility payments, sending funds to correct destinations.
• Work within applicable standards, policies and regulatory guidelines to promote safe working environment

• Place orders for customer cheques and verified starting numbers.
• Build and strengthen customer relationships by leveraging excellent interpersonal and communication skills.
• Receiving in house and outward cheques and processing
• Handling foreign cheques and processing
• Provide customer records, account statements and copies of checks.
• Sell and cross-sell bank products to new and existing customers.
• Audit fellow teller currency to contribute to dual-control procedures.
• Turn in excess cash to maintain drawer security.
• Remove mutilated currency from circulation.
• Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Count and package currency and coins.
• Reconcile cash drawer and resolved discrepancies.
• Process customer transactions promptly, minimizing wait times.
• Receiving deposits with correct information
• Verifying signatures on withdraw slips to ensure that payments are made to right people
• Conduct cash and key audits for controls and compliance.
• Assist with daily cash and ATM balancing.
• Educate customers on use of banking website and mobile apps.
• Account Reactivations
• Answer customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Log cashier's checks and other transactions to maintain accurate account records.

• Reactivations of Dormant accounts
• Conducted cash and key audits for controls and compliance.
• Developed and implemented strategies for top-tier customer service.
• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each day
• Performed banking, business administration and financial tasks to guarantee excellent service for high end clients.
• Issuing of Visa Debit Cards and helping customers how to apply for one
• Marketing for the bank's new products
• Processing salaries and collecting commission as required
• Executed wire transfers, stop payments and account transfers
• Calculated fees due, interest and change for customer transactions
• Assist customers with setting up or closing accounts, completing loan applications and signing up for new services.

• Banking all commissions earned by other sales agents into the bank’s account
• Maintained customer satisfaction with quick and professional handling of product returns.
• Trained new personnel regarding company products
• Provide customer service care to customers who walk in the bank
• Identifying customers through their identities which includes a National
• Opening of fresh accounts and signature capturing
• Carrying out any other work-related duties as assigned by the supervisor
• Liaised with sales, marketing and management teams to develop solutions
• Communicated with Branch Operations Manager to inform of quality control checks and findings.
• Recommended new procedures to boost consistency and customer experiences.
• Assisted clients with issues or requests and mentored employees on customer service techniques.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Established rapport with new clients to increase satisfaction and loyalty.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Capturing Know your customer details of all new customers
• Selling baking products including Savings and Current accounts
• Selling minimal loans to marketeers and small businesses
• Filling of all customer account details accordingly