LENTON MUKUKA

Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management. Confident and knowledgeable Customer Service Officer, committed to providing excellent customer service that improves customer retention. Experienced in designing loyalty programmes to develop fruitful and insightful customer relationships. Proactively researches latest industry trends to update sales strategies. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.