Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Leadership Communication
Timeline
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Levison Mwanza

Lusaka

Summary

Motivated and versatile IT Engineer with a strong background in support services, networking, web development, and cybersecurity. Experienced in server management, customer support, application development, and IT infrastructure. Passionate about providing innovative IT solutions, improving system reliability, and ensuring excellent service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Support Technician

D2C Telcare
04.2024 - Current
  • Administer MTN Call Center infrastructure
  • Troubleshoot hardware, software & server issues
  • Build internal web applications for departments

Claims Assistant / IT Support

MTN aYo Insurance
01.2021 - 03.2024
  • Handled claim indexing, IT support, and database setup
  • Created automated web tools to support workflow

IT Support Engineer

Ison Xperiences
01.2019 - 01.2020
  • Managed user accounts and internal support systems

Customer Care Executive

Ison Xperiences
01.2018 - 01.2019
  • Delivered exceptional front-line support services

Supervisor

Elinana Cleaners and Waste Management
01.2016 - 01.2018
  • Oversaw cleaning operations and client coordination

Customer Attendant

Gulaz Internet Cafe
01.2018
  • Assisted with system use, printing & file organization

Education

Bachelor - Information Technology

Kopaline University
04-2024

Grade 12 Certificate -

Kamulanga Secondary School
01.2015

Grade 7 and 9 Certificates -

Chimweme Primary School
01.2012

Skills

  • IT Support & Troubleshooting
  • Technical support
  • Network troubleshooting
  • Web application development
  • Data recovery
  • Software diagnosis
  • Ticketing systems
  • SQL database
  • User support
  • Security certification
  • Ticket management
  • Software installation
  • Microsoft office specialist (MOS) expert
  • Systems analysis
  • IT documentation
  • Network certification
  • Data backup management
  • Technical communication
  • Computer maintenance
  • Server Administration (Windows/Linux/Active Directory)

Certification

  • Information Security, Saylor Academy, 01/01/25
  • Microsoft Office 365 Admin, I-Learn, 01/01/23
  • R for Data Science, Great Learning, 01/01/23
  • Linux Command Line & Power BI, Udemy, 01/01/22
  • Cyber Security, Cisco Networking Academy, 01/01/20
  • Certified Network Security Specialist, ISE Institute, 01/01/20
  • Ethical Hacking & Pen Testing, EH Academy, 01/01/20
  • Network Security Expert, Fortinet, 01/01/19
  • Digital Marketing, Google, 01/01/19
  • Diploma in IT Computer Networking, Alison, 01/01/18

References

  • Kasupa Chilemu, HR, D2C Telcare, +260979152760
  • Jane Mbuzi, HR, MTN-aYo, +260961706865
  • Mbulawa Mvula, IT Support Lead, Ison BPO, +260966435143
  • Lyless Nyirenda, Director, Elinana Cleaners, +260977594843
  • Mr. Gulaz, Gulaz Internet Cafe, +260975227928

Leadership Communication

Demonstrates proactive leadership and independent decision-making. Strong communicator focused on teamwork and delivering results.

Timeline

IT Support Technician

D2C Telcare
04.2024 - Current

Claims Assistant / IT Support

MTN aYo Insurance
01.2021 - 03.2024

IT Support Engineer

Ison Xperiences
01.2019 - 01.2020

Customer Care Executive

Ison Xperiences
01.2018 - 01.2019

Customer Attendant

Gulaz Internet Cafe
01.2018

Supervisor

Elinana Cleaners and Waste Management
01.2016 - 01.2018

Bachelor - Information Technology

Kopaline University

Grade 12 Certificate -

Kamulanga Secondary School

Grade 7 and 9 Certificates -

Chimweme Primary School
Levison Mwanza